That should work, I believe it is not ArticleUpdate but ArticleCreate when you add a note.
Regards 2016-06-13 18:08 GMT-06:00 Nick Bright <nick.bri...@valnet.net>: > On 6/13/2016 6:45 PM, Alvaro Cordero wrote: > >> You have to make something happen on the ticket to trigger the event you >> want, for example add a note, change queue, whatever works so you capture >> that event to trigger the dynamic_field update. >> >> So, I could change the Event list for the DynamicUpdate to include > "ArticleUpdate", then use the Generic Agent to "Add Note" to the ticket? > > A note should be an article.... but this didn't seem to work. > > > -- > ----------------------------------------------- > - Nick Bright - > - Vice President of Technology - > - Valnet -=- We Connect You -=- - > - Tel 888-332-1616 x 315 / Fax 620-331-0789 - > - Web http://www.valnet.net/ - > ----------------------------------------------- > - Are your files safe? - > - Valnet Vault - Secure Cloud Backup - > - More information & 30 day free trial at - > - http://www.valnet.net/services/valnet-vault - > ----------------------------------------------- > > This email message and any attachments are intended solely for the use of > the addressees hereof. This message and any attachments may contain > information that is confidential, privileged and exempt from disclosure > under applicable law. If you are not the intended recipient of this > message, you are prohibited from reading, disclosing, reproducing, > distributing, disseminating or otherwise using this transmission. If you > have received this message in error, please promptly notify the sender by > reply E-mail and immediately delete this message from your system. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alv...@gridshield.net
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