On 6/13/2016 6:16 PM, Nick Bright wrote:
On 6/13/2016 6:11 PM, Alvaro Cordero wrote:
Since the magic is being done by an Event
(TicketCreate|TicketCustomerUpdate) I believe you can *"for one
time"* change the config to match certain event and run a generic
agent into all those old tickets to force that event.
That should do it.
So for example, create a Generic Agent which would have an "Event
based execution (single ticket)" set to "Add Event Trigger" of
"TicketCustomerUpdate".
I've misread this. That's when the GA will execute, not what executing
will do.
I'm searching on how to use the GA to cause a TicketCustomerUpdate event
to be triggered for the matched ticket.
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