Re: [CentOS] [OT] would any of you recommend a ticketing system?
On Tue, Jul 19, 2011 at 2:32 PM, Kevin Thorpe kevin.tho...@pibenchmark.com wrote: Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like something pretty comprehensive to cover helpdesk and HR stuff as well as software bugs/requests. There seems to be a million variations out there. ___ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos Hi, We use otrs, it is ITIL compatible. Written in perl, opensource, possible support. ___ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
Re: [CentOS] [OT] would any of you recommend a ticketing system?
Am Di, 19.07.2011, 13:32 schrieb Kevin Thorpe: Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like something pretty comprehensive to cover helpdesk and HR stuff as well as software bugs/requests. There seems to be a million variations out there. Only very few are actually worth installing. http://www.bestpractical.com/rt/ - RequestTracker http://www.otrs.org/ - OTRS maybe the one or other commercial one. I only used RT, but OTRS seems to develop nicely, too. Both required a lot of Perl-Modules that may or may not exist in the distribution. ___ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
Re: [CentOS] [OT] would any of you recommend a ticketing system?
On 07/19/2011 07:32 AM, Kevin Thorpe wrote: would any of you recommend a ticketing system? Redmine: http://www.redmine.org/ You can give it a try by using any of the the Bitnami virtual-machine images: http://bitnami.org/stack/redmine HTH, Jorge ___ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
Re: [CentOS] [OT] would any of you recommend a ticketing system?
On Tue, 19 Jul 2011, Kevin Thorpe wrote: To: CentOS mailing list centos@centos.org From: Kevin Thorpe kevin.tho...@pibenchmark.com Subject: [CentOS] [OT] would any of you recommend a ticketing system? Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like something pretty comprehensive to cover helpdesk and HR stuff as well as software bugs/requests. There seems to be a million variations out there. This is not free, but it is very comprehensive, and will also probably do a lot more than what you need. I have played with the trial demo version last year, and it's got alot of interesting features, including billing. It is a complete solution for web hosting providers, amongst other things. Kind Regards, Keith Roberts - Websites: http://www.karsites.net http://www.php-debuggers.net http://www.raised-from-the-dead.org.uk All email addresses are challenge-response protected with TMDA [http://tmda.net] - ___ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
Re: [CentOS] [OT] would any of you recommend a ticketing system?
On Tue, 19 Jul 2011, Keith Roberts wrote: To: CentOS mailing list centos@centos.org From: Keith Roberts ke...@karsites.net Subject: Re: [CentOS] [OT] would any of you recommend a ticketing system? On Tue, 19 Jul 2011, Kevin Thorpe wrote: To: CentOS mailing list centos@centos.org From: Kevin Thorpe kevin.tho...@pibenchmark.com Subject: [CentOS] [OT] would any of you recommend a ticketing system? Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like something pretty comprehensive to cover helpdesk and HR stuff as well as software bugs/requests. There seems to be a million variations out there. This is not free, but it is very comprehensive, and will also probably do a lot more than what you need. I have played with the trial demo version last year, and it's got alot of interesting features, including billing. It is a complete solution for web hosting providers, amongst other things. Forgot to post that link: http://www.whmcs.com/ Kind Regards, Keith Roberts - Websites: http://www.karsites.net http://www.php-debuggers.net http://www.raised-from-the-dead.org.uk All email addresses are challenge-response protected with TMDA [http://tmda.net] - ___ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos -- - Websites: http://www.karsites.net http://www.php-debuggers.net http://www.raised-from-the-dead.org.uk All email addresses are challenge-response protected with TMDA [http://tmda.net] - ___ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
Re: [CentOS] [OT] would any of you recommend a ticketing system?
On Tuesday 19 July 2011 13:32:50 Kevin Thorpe wrote: Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like something pretty comprehensive to cover helpdesk and HR stuff as well as software bugs/requests. There seems to be a million variations out there. OTRS and RT for support and HR. It's a pain to install and configure it according to your needs but both work great. For software I would recommend something like redmine (maybe mantis or trac) which supports multiple projects/customers, has repository integration (CVS, Subversion, GIT, ...) build in and has a very clean view (otrs and RT tends to show too much). There is no system which fits all requirements for every purpose. Regards Oli -- Oliver Schad Geschäftsführer (CEO) Automatic Server AG E-Mail: i...@automatic-server.com ___ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
Re: [CentOS] [OT] would any of you recommend a ticketing system?
On Tue, Jul 19, 2011 at 01:39:08PM +0200, Rainer Duffner wrote: Am Di, 19.07.2011, 13:32 schrieb Kevin Thorpe: Hi all, sorry for being OT but would any of you recommend a ticketing system? http://www.bestpractical.com/rt/ - RequestTracker http://www.otrs.org/ - OTRS If you do use RT, I have a page I put up after putting it on CentOS 5.5. Most of it is still probably applicable. -- Scott Robbins PGP keyID EB3467D6 ( 1B48 077D 66F6 9DB0 FDC2 A409 FA54 EB34 67D6 ) gpg --keyserver pgp.mit.edu --recv-keys EB3467D6 Buffy: Willow, you're alive. Willow: Aren't I usually? ___ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
Re: [CentOS] [OT] would any of you recommend a ticketing system?
On Tue, Jul 19, 2011 at 09:36:26AM -0400, Scott Robbins wrote: If you do use RT, I have a page I put up after putting it on CentOS 5.5. Most of it is still probably applicable. Of course, putting the link to said page might be useful. (Rough morning.) http://home.roadrunner.com/~computertaijutsu/rt3.html -- Scott Robbins PGP keyID EB3467D6 ( 1B48 077D 66F6 9DB0 FDC2 A409 FA54 EB34 67D6 ) gpg --keyserver pgp.mit.edu --recv-keys EB3467D6 Giles: It's a trick. They get inside my head, make me see things I want. Xander: Then why would they make you see me? Giles: You're right. Let's go. ___ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
Re: [CentOS] [OT] would any of you recommend a ticketing system?
Keith Roberts wrote: On Tue, 19 Jul 2011, Kevin Thorpe wrote: From: Kevin Thorpe kevin.tho...@pibenchmark.com Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like something pretty comprehensive to cover helpdesk and HR stuff as well as software bugs/requests. There seems to be a million variations out there. This is not free, but it is very comprehensive, and will also probably do a lot more than what you need. I have played with the trial demo version last year, and it's got alot of interesting features, including billing. It is a complete solution for web hosting providers, amongst other things. Missed the beginning of the thread, so I don't know what Keith's talking about. The two that I'd recommend that are F/OSS are bugzilla and Mantis. Worked with both, both work well. mark ___ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
Re: [CentOS] [OT] would any of you recommend a ticketing system?
FWIW, I've been using Indefero for quite a while, might suit some of your needs. It's basically a Google Code clone. 2011/7/19 m.r...@5-cent.us Keith Roberts wrote: On Tue, 19 Jul 2011, Kevin Thorpe wrote: From: Kevin Thorpe kevin.tho...@pibenchmark.com Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like something pretty comprehensive to cover helpdesk and HR stuff as well as software bugs/requests. There seems to be a million variations out there. This is not free, but it is very comprehensive, and will also probably do a lot more than what you need. I have played with the trial demo version last year, and it's got alot of interesting features, including billing. It is a complete solution for web hosting providers, amongst other things. Missed the beginning of the thread, so I don't know what Keith's talking about. The two that I'd recommend that are F/OSS are bugzilla and Mantis. Worked with both, both work well. mark ___ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos ___ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
Re: [CentOS] [OT] would any of you recommend a ticketing system?
At Tue, 19 Jul 2011 12:32:50 +0100 CentOS mailing list centos@centos.org wrote: Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like something pretty comprehensive to cover helpdesk and HR stuff as well as software bugs/requests. There seems to be a million variations out there. I use RT for sales and helpdesk (for web hosting clients) type stuff. Works reasonably well. Somewhat non-trivial to set up, but work well once set up. Warning: it needs all sorts of 'extra' Perl modules, mostly from RPMForge and somethings there are interesting package conflicts... Depending on how things are set up, you'll want to interpose a spam filter. http://www.bestpractical.com/?rt=3.4.2 I use bugzilla for software bugs/requests. RT would work here, but bugzilla is probably more familar to programmers and is somewhat better geared to bug reports. yum --enablerepo=epel install bugzilla ___ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos -- Robert Heller -- 978-544-6933 / hel...@deepsoft.com Deepwoods Software-- http://www.deepsoft.com/ () ascii ribbon campaign -- against html e-mail /\ www.asciiribbon.org -- against proprietary attachments ___ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
Re: [CentOS] [OT] would any of you recommend a ticketing system?
I'd recommend Jira: http://www.atlassian.com/software/jira/ We use it primarily for software projects and bug tracking, but it can easily be configured as a helpdesk application, and still be used for other things. Very configurable, easy to setup and maintain and they have reduced pricing for non-profits and government institutions. I'm not sure about HR applications, though. Adam Wead Systems and Digital Collections Librarian Rock and Roll Hall of Fame and Museum On Tue, Jul 19, 2011 at 10:22 AM, Robert Heller hel...@deepsoft.com wrote: At Tue, 19 Jul 2011 12:32:50 +0100 CentOS mailing list centos@centos.org wrote: Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like something pretty comprehensive to cover helpdesk and HR stuff as well as software bugs/requests. There seems to be a million variations out there. ___ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
Re: [CentOS] [OT] would any of you recommend a ticketing system?
osTicket is pretty sweet. On Tue, Jul 19, 2011 at 10:33 AM, Adam Wead amsterda...@gmail.com wrote: I'd recommend Jira: http://www.atlassian.com/software/jira/ We use it primarily for software projects and bug tracking, but it can easily be configured as a helpdesk application, and still be used for other things. Very configurable, easy to setup and maintain and they have reduced pricing for non-profits and government institutions. I'm not sure about HR applications, though. Adam Wead Systems and Digital Collections Librarian Rock and Roll Hall of Fame and Museum On Tue, Jul 19, 2011 at 10:22 AM, Robert Heller hel...@deepsoft.comwrote: At Tue, 19 Jul 2011 12:32:50 +0100 CentOS mailing list centos@centos.org wrote: Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like something pretty comprehensive to cover helpdesk and HR stuff as well as software bugs/requests. There seems to be a million variations out there. ___ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos ___ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
Re: [CentOS] [OT] would any of you recommend a ticketing system?
Kayako. Cerberus is another option. Both have visible code when / if modifications are needed, but both are also pay2play. Can't recommend anything beyond those but I've gone through about thirty different systems over the years. On Tue, 2011-07-19 at 12:49 -0400, David Lemcoe wrote: osTicket is pretty sweet. On Tue, Jul 19, 2011 at 10:33 AM, Adam Wead amsterda...@gmail.com wrote: I'd recommend Jira: http://www.atlassian.com/software/jira/ We use it primarily for software projects and bug tracking, but it can easily be configured as a helpdesk application, and still be used for other things. Very configurable, easy to setup and maintain and they have reduced pricing for non-profits and government institutions. I'm not sure about HR applications, though. Adam Wead Systems and Digital Collections Librarian Rock and Roll Hall of Fame and Museum On Tue, Jul 19, 2011 at 10:22 AM, Robert Heller hel...@deepsoft.com wrote: At Tue, 19 Jul 2011 12:32:50 +0100 CentOS mailing list centos@centos.org wrote: Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like something pretty comprehensive to cover helpdesk and HR stuff as well as software bugs/requests. There seems to be a million variations out there. ___ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos ___ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos ___ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
