Re: Question

[David Woolley]

On 19/06/2020 08:00, DV Vig wrote:

I'm looking for a way to use pidgin chat on a mobile phone.
Could you please tell me if such a mobile application exists ?


Most IM services and protocols have mobile phone apps.  You would need 
to choose one for the particular service.  Pidgin would be irrelevant to 
that.


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Re: Pidgin not working

[David Woolley]

On 22/06/2020 09:48, Gauri Sasturkar wrote:


I am from BA team and currently not able to see pidgin working for me. I 
changed my SSO password in the morning and since then it has stopped working, even 
though slack and outlook is still working.

Can you please help in this regard.


We can't help you because we are Pidgin users, who do not work for 
Oracle, not the people who support Oracle's internal instant messaging 
server.  Pidgin is only a client, so simply forwards passwords, etc., to 
the servers.


Standard response for Oracle users:

We are advised that people within the Oracle network can use 
 for more information; for 
outsiders, like us, it just redirects to the public home page.


Please explain to whoever should be supporting you why you went to the 
wrong place, and suggest how they could fix that in future.




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Re: Pidgin support list

[David Woolley]

On 08/12/2020 01:41, Stephen Marando wrote:


I am trying to scrub my email from google searches, and the last result
that comes up is the following link:
https://lists.pidgin.im/pipermail/support/2009-August/018658.html

Is there any way to get my e-mail removed from this listing, or delete it
altogether? It is super old so there doesn't appear to be anything I can do
about it myself.

I know this is an odd request, so thanks for taking the time. Hopefully
someone still monitors one of these e-mails haha.


It's not that odd, otherwise there wouldn't be a FAQ entry for it.  The 
answer is no (and you have just refreshed your email address on the 
list!).  See 
.


Please note that I am not a list admin and cannot manipulate even one of 
the list archives.


Normally I would copy this to you, at the same time as posting to the 
list, but I'll do that separately, to avoid a further copy of your address.


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Re: Pidgin - 1 account was disabled because you signed on from another location:

[David Woolley]

On 01/11/2020 01:48, Arulraj Peter wrote:

I am getting the following error while logging into my pidgin


You can't log in to Pidgin; pidgin is just a client.  You are getting 
the message when logging into you instant messaging account.  As you are 
posting with an Oracle email address, our assumption would be that that 
is the internal instant messaging provided by Oracle to its employees. 
People on this peer support mailing list generally are not Oracle 
employees, and we have no access to information about Oracle's internal 
system, let alone any ability to control it.


The same general principle applies if you are trying to use any other 
instant messaging service, as, even though people may know about the 
service, they will have no ability to control its behaviour.


Standard response for Oracle users:

We are advised that people within the Oracle network can use 
 for more information; for 
outsiders, like us, it just redirects to the public home page.


Please explain to whoever should be supporting you why you went to the 
wrong place, and suggest how they could fix that in future.


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Re: Unable to login to Pidgin

[David Woolley]

On 02/11/2020 06:07, Gaurav Tiwari wrote:

Hi Team,


There is no "team"; this is a peer support list.


I am not able to connect to Pidgin from my oracle mail id. I am using XMPP 
protocol for connecting.
Please help me resolve the issue.


I know of no regular contributor to this mailing list who has access to 
Oracle's internal XMPP servers.  You need to find the appropriate Oracle 
IT internal support person.


Standard response for Oracle users:

We are advised that people within the Oracle network can use 
 for more information; for 
outsiders, like us, it just redirects to the public home page.


Please explain to whoever should be supporting you why you went to the 
wrong place, and suggest how they could fix that in future.


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Re: Privacy - Removal

[David Woolley]

I am also not an administrator of anything in the pidgin.im domain, but 
I'd also note that there is FAQ entry on this subject:




On 13/08/2021 21:22, Michael Secord wrote:

Phil,

1) This is a community mailing list - not a company.
2) Only companies are required to comply with CCPA.
3) This wouldn't be a verified CCPA request, none of the information you 
provided matches the original information you cite - invalidating this 
as a CCPA request.

4) This isn't a valid CCPA request for deletion even if #3 wasn't met.

    The CCPA applies to for-profit businesses that do business in
    California and meet any of the following:

  * Have a gross annual revenue of over $25 million;
  * Buy, receive, or sell the personal information of 50,000 or more
    California residents, households, or devices; or
  * Derive 50% or more of their annual revenue from selling
    California residents’ personal information.

https://oag.ca.gov/privacy/ccpa

NOTE: I am not a administrator of this list, just a community member who 
also has had to deal with CCPA compliance.


Have a good day.

-Michael

On 8/13/2021 12:05, Phil Yang wrote:

Hello

I am kindly requesting we remove this page on the internet. My personal
information is public and I request to remove it as I am a California
resident

https://lists.pidgin.im/pipermail/support/2010-November/022440.html
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Re: about pidgin

[David Woolley]

On 03/08/2021 05:10, M Mn wrote:

Is there truly any way to text free over the internet? With one simple app 
without having to download a bunch of extra stuff that needs configuring too?


I assume by free, you mean except for what you are already paying to 
access the internet, and the references to extra stuff and configuration 
refer to stuff not included by your OS supplier and configuration you 
wouldn't have to do to use the internet in the first place, which are 
somewhat variable items.  What services you get as part of the standard 
bundle, with the OS, depends on what the OS developer things the market 
wants, as moderated, by any commercial interests they may have in 
operating infrastructure.


The biggest obstacle to point to point operation is actually that most 
people don't have a first class connection to the internet, but rather 
go through network address translation with an unstable public address.


In the early days of the internet, email would have provided this, and 
some early mass market ISPs (e.g. Demon in the UK) worked in a way where 
their customers had a first class connection to the internet, including 
for email.  However, with the mass market, came a move to storing 
mailboxes centrally and consumer mail programs only having second class 
access, using a single relay for all outbound traffic, and sucking 
incoming traffic from centralised mailboxes, rather than sending 
outgoing mail directly to the recipient's system, and accepting pushes 
of incoming mail direct from the sender.  The advent of spam supported 
this trend, as people started not to trust point to point routed email.


SIP, as used for VoIP, and also capable of text messaging, is similar. 
The protocol is quite capable of working point to point, but nearly 
everyone uses it via an internet telephony service provider, and uses 
phone numbers for addressing, not full user@domain addresses.  SIP 
implementations do tend to have some support for address translation, 
but can have trouble if the public address isn't stable.


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Re: Issue with Pidgin text

[David Woolley]

On 01/10/2021 16:58, Pangea Office wrote:

We are having an issue where our pidgin messaging is
working for all but a select few numbers. Can you help us figure out why
for certain people our messages do not deliver?
(number: 818-335-9916)


You are missing rather important information, which makes me think you 
don't really understand what Pidgin is.  Most users of Pidgin do not use 
services for which a phone number has any meaning at all.  You need to 
tell us the service you are using.


Chances are that your problem is with that service and not with Pidgin, 
but if you need to pursue Pidgin, you will need to provide us with error 
messages, and the debugging logs it produces.


The only phone number based service I'm aware of is a South African one, 
but I haven't seen that mentioned in a long time.


I've taken the developer list out of the recipients, as cross posting is 
a bad idea on mailing lists and this doesn't seem to be on topic there.


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Re: HELP

[David Woolley]

On 22/10/2021 16:02, sequoyahc...@yahoo.com wrote:

  OK  a follow-up I have remembered the Password and can log into my Account on this 
computer but cannot login on the other 2 it shows this message - "incorrect username 
or password"  and won't allow me to log in now, what can I do to get it to allow me 
to log in?


You need to contact the provider of the service you are using.  Pidgin 
is just a tool that passes the user and password on to the service 
provider, and passes the provider's rejection back to you.  It doesn't 
decide whether or not they are correct.


There isn't enough information for me to guess your service provider.



 On Friday, October 22, 2021, 09:23:04 AM CDT, sequoyahc...@yahoo.com 
 wrote:
  
  I am needing help with a Password Problem, I have forgotten my Password for my account:  em-steven.d.rutherford

I am trying to get it entered into a couple of backup computers and cannot 
remember what it is, I have had them connected before but, they had lost power 
and internet connections during an office equipment move and now I cannot log 
in and get on Pidgin on those computers.

Let me know what I need to do.  Thanks.


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Re: Fw: HELP

[David Woolley]

Please reply on list.  This is a peer support forum and works best when 
multiple people can see and check the answers.  Also people don't want 
to keep answering the same question, so it works best when people with 
the  same problem can find the answers by searching.


Pidgin supports a number of service types, and in some cases, 
particularly XMPP, a number of organisations provide those services, so, 
in those cases, it also provides the ability to configure the network 
address for the provider.


If Pidgin was provided for work or education use, the service provider 
is likely to be your employer or college.  More generally, if Pidgin was 
provided pre-configured, you should consult whoever configured the 
machine.  You couldn't configure it yourself without knowing the service 
provider.


Many of the mass market services have now been closed down, but in the 
past service providers for those included Microsoft, Yahoo and Google. 
I've lost track of which companies still provide public services with 
open protocols.


On 22/10/2021 16:25, sequoyahc...@yahoo.com wrote:
What do you mean "The Provider of the Service"  do you mean the internet 
provider or what


- Forwarded Message -
*From:* David Woolley 
*To:* sequoyahc...@yahoo.com ; support@pidgin.im 


*Sent:* Friday, October 22, 2021, 10:14:49 AM CDT
*Subject:* Re: HELP

On 22/10/2021 16:02, sequoyahc...@yahoo.com 
<mailto:sequoyahc...@yahoo.com> wrote:
 >  OK  a follow-up I have remembered the Password and can log into my 
Account on this computer but cannot login on the other 2 it shows this 
message - "incorrect username or password"  and won't allow me to log in 
now, what can I do to get it to allow me to log in?


You need to contact the provider of the service you are using.  Pidgin
is just a tool that passes the user and password on to the service
provider, and passes the provider's rejection back to you.  It doesn't
decide whether or not they are correct.

There isn't enough information for me to guess your service provider.


 >
 >      On Friday, October 22, 2021, 09:23:04 AM CDT, 
sequoyahc...@yahoo.com <mailto:sequoyahc...@yahoo.com> 
mailto:sequoyahc...@yahoo.com>> wrote:

 >
 >  I am needing help with a Password Problem, I have forgotten my 
Password for my account:  em-steven.d.rutherford
 > I am trying to get it entered into a couple of backup computers and 
cannot remember what it is, I have had them connected before but, they 
had lost power and internet connections during an office equipment move 
and now I cannot log in and get on Pidgin on those computers.

 >
 > Let me know what I need to do.  Thanks.




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Re: Problems with my account in pidgin

[David Woolley]

On 12/11/2021 13:03, 2...@tuta.io wrote:

Every time I get this mistake. It`s logging in every time and got 
mistakehttp://joxi.ru/52a7QpOfgPlOQr


Generally account problems need to be taken up with the account 
provider, which is never the Pidgin support organisation.


Also, your report doesn't seem to be complete.  Please explain the 
expected behaviour and how the actual behaviour differs.  We know 
nothing of your service provider and how they should behave.


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Re: Problems with my account in pidgin

[David Woolley]

On 12/11/2021 22:37, David Woolley wrote:


For background on the concepts referred to above, 
<https://support.dnsimple.com/articles/what-is-ssl-certificate-chain/> 
may be useful.


Although I haven't translated and checked it, I think this Russian 
Wikipedia article also covers the concepts: 
<https://ru.wikipedia.org/wiki/%D0%A6%D0%B5%D0%BF%D0%BE%D1%87%D0%BA%D0%B0_%D0%B4%D0%BE%D0%B2%D0%B5%D1%80%D0%B8%D1%8F> 
(Цепочка доверия).


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Re: Problems with my account in pidgin

[David Woolley]

On 12/11/2021 13:40, 2...@tuta.io wrote:

15:38:16) dnssrv: Couldn't look up SRV record. DNS-имя не существует. (9003).a


This isn't an error.  The domain name you gave does not have SRV 
records, but it got beyond this point.



(15:38:52) nss: partial certificate chain


I was hoping someone more familiar with this aspect of Pidgin was going 
to answer, but really you need help from someone you trust, as this 
relates to the mechanisms that are used to ensure you are really talking 
to the server, not to an impostor who is then forwarding things to the 
server.


It appears that only IRC and XMPP use this.  I'm guessing that you are 
trying to access an IRC server run by voxi.ru, but if it is actually an 
XMPP one, please let us know.


The could mean:

1) someone is pretending to be the server and hoping you won't check 
properly or will override security warnings;


2) Pidgin never had the CA certificate needed to verify the server - was 
it working before;


3) The server has updated its server certificate which is now signed by 
a new CA certificate (you may want to check you have the latest  Pidgin 
and have current security updates for your OS - this might be the case 
if they were using a Lets Encrypt certificate, as there was a recent, 
relatively chaotic, retirement of one of their CA certificates;


4) The server has a certificate that is signed by an intermediate 
certificate, which they haven't sent to you, and which you didn't 
already have.


There will be differences in how to add a missing CA certificate on your 
side, depending on the OS, so you should tell us what that is, and as 
you shouldn't take information from lightly used mailing lists at face 
value, you really need someone you can trust to make sure that you don't 
compromise your machine by adding a certificate that you shouldn't trust 
to the extent necessary for your personal security needs.


For background on the concepts referred to above, 
 
may be useful.




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Re: Important!

[David Woolley]

On 12/12/2021 04:45, pid...@alexoren.com wrote:

I don't think that SSH tunneling to the server qualifies as end-to-end.



And if you control the server well enough to provide the other ned of 
the tunnel, you are probably using XMPP which already uses TLS.


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Re: Important!

[David Woolley]

On 11/12/2021 11:09, mswcorp wrote:

How do I send encrypted messages on pidgin?


Insufficiently specified.

What IM services are are available to you?

Which of those do you trust not to abuse a man in the middle position?

Do you plan to operate your own server?

Do you need end to end encryption?

Do you need multipoint end to end encryption?

How much work are you prepared to put into sending a message?

What is the nature of the threat?

Are you concerned about traffic flow security?

I believe XMPP provides encryption to and from the server, but not 
within the server.  That is probably true for the supported services 
provided by commercial organisations, like Google.


I don't think any of the official plugins implements end to end 
encryption, but some third party ones might.


You can always encrypt off line, convert to uuencode or base64, and 
paste that into a message, or series of messages, for any text based 
service, but, on its own, will not give traffic flow security.


Please use a useful subject in future, so that other people can find the 
thread in the archives, and it doesn't look like spam in my mailbox.


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Re: Question about setting up Pidgin 2.13.0 using Debian 10 (Linux) to connect to Twitter

[David Woolley]

On 30/11/2021 20:16, James Henry McCoy Jr wrote:

I installed all the related plugins for Twitter into Pidgin - but when
I try to connect to Twitter (it defaults to OAUTH)... Pidgin keeps
saying "mbpidgin needs your pin for access".  Can anyone please tell me
what "pin" that Pidgin is asking for and where I can get that "pin"
please??


As far as I can tell, all the Twitter plugins are third party, so you 
should seek support from whoever provided the plugins you are using. 
The message will be from a plugin, not from Pidgin itself.


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Re: SSL Certificate

[David Woolley]

On 24/10/2022 16:23, Sarah O. wrote:


We had a pop stating that our SSL Certificate had expired. How do we go
about fixing that?


This will be the certificate on the server, not anything that is under 
pidgin's control.  Pidgin is an, open source, messaging client that can 
work with many types of server, including some public services, so there 
is no simple answer to your question.


Also certificates have to be signed by a trusted third party (e.g. 
Verisign, or LetsEncrypt, or even your own corporate one).  Details of 
the procedure will also depend on which is being used.  (If you are 
FurnaceFilterKing, the trusted third party for your public web site is 
DigiCert Inc.  However, your internal server might be using the old 
branding and might have a different certifier.)




We need to add another account for an employee, how do we do that? Please
Reply all when replying back to this email.


Again, this is something that needs to be done on the server, not on 
pidgin.  Once you have created the account, you can then configure the 
new employee's pidgin to access it.


Also note that there is no formal support organisation for Pidgin.  This 
mailing list is answered by users.


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Re: Email Lists

[David Woolley]

On 06/10/2022 17:39, Brian Morrison wrote:

Exactly like? So it's a mailing list manager...



I've used it in a high volume context, where I make several posts a day, 
and it seems to me that many of the features only make sense as a web 
forum.  I haven't looked at email, except for its notifications of 
tagged messages, and replies to my postings.


The problem I'd have with pidgin as anything but pure email format would 
be that it is very low volume.  I don't like web sites being able to 
intrude, with notifications.


Typically, what I find with support forums, is that the people making 
one time appearances, to ask a question, prefer forums, because they are 
fashionable, but those who stick around and answer tend to prefer 
mailing lists.  However both mailing list and forum camps can have a 
serious amount of religious fervour.


The risk with forums in high volume cases, is that they fragment, 
because lots of people want to own their own forum.  Historically, at 
least, the reason for actually providing forum infrastructure was 
targetting, although the Discourse ones I'm on are only used to 
advertise the company owning the official version of the OS software.


Even if mailing lists fragment, you can use mail filters to put them 
back together, albeit you still run the risk of the same question 
getting asked on all of them, and the complete answer being spread 
across them.


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Re: Email Lists

[David Woolley]

On 07/10/2022 16:52, pid...@alexoren.com wrote:
The current archives are not searchable (or if they are, I could not 
find a way to easily search them), so I don't see a reason to keep them 
as they are.




I generally find Google is better at searching most sites than the 
sites' own search feature.


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Re: help

[David Woolley]

On 02/12/2022 15:45, karter1900 wrote:

Hello I tried several times to create an account on pidgin but I can not 
connect on the network, can you help me understand how to use pidgin?


You don't create accounts on Pidgin;  you create them on a server, then 
configure Pidgin to access them.  There are many types of server that 
Pidgin can use, and for some of those types, there are many possible 
instance of servers.


Without knowing which type of server you are trying to connect to and 
which particular instance, it is difficult to provide much help.  In any 
case, none of the servers will be under control of the people who 
maintain Pidgin.


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Re: "Certificate Expired " notice

[David Woolley]

On 11/11/2022 17:17, Jack Sidebottom wrote:
Connection was lost and "Certificate expired" notice with opportunity to 
review, reject, or accept available. I accepted, but the certificate 
really needs to be renewed/updated.


Thanks for your untiring efforts to keep this venue available!


You seem to be under the misapprehension that the Pidgin community 
operates the venue you are talking about;  it doesn't.


Pidgin is a client that can access many different services, and this is 
a peer support forum, so is going out to users.


You need to work out which service you are using, and who manages it, 
then contact them about refreshing the certificate on their server.


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