I've told my SMEs regularly that I need to know what's going on "under the 
hood" even if I'm not going to put that level of detail in the documentation. The 
better I understand how something works, the easier it is for me to explain it.

Mike
--
Mike Starr                            WriteStarr Information Services
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sreeraj nair wrote:
An SME says that Technical writers are not supposed to know everything about 
the functionality. What can be the reason or motive behind such a view?

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