just a follow-up...Bridgette is the best! had to be a little patient to get a response, but she was sooo nice, helpful, explanatory...it sounds like the few little unfortunate glitches/shortcomings that mucked up my order will probably result in a couple helpful changes to the submerge site (like a timer that shows how long you have until your cart is dumped by the system for inactivity (currently 20-30mins), an adjustment to the system so that you actually know when your cart is dumped, and a tune-up of the integrated paypal system)...this is a level of courteousness and actual LISTENING to the customer that displays an amazing attitude few other shops can match...very satisfied, and proud, of how Bridgette and submerge handled my problems
-----Original Message----- >From: "J.T." <[EMAIL PROTECTED]> >Sent: Sep 13, 2006 7:05 PM >To: "J.T." <[EMAIL PROTECTED]>, kent williams <[EMAIL PROTECTED]>, list 313 ><313@hyperreal.org> >Subject: Re: (313) The joy of ordering from Submerge?! > >funny you should mention, i sadly just had my first bad experience with >submerge >mailorder.. > >spent 3 hrs picking out records during their sale last week, got my girlfriend >to >do the same (her first order there)...finally ended up with quite a bunch of >stuff >picked, but the credit card system wasn't working so we used paypal instead. >we never got any confirmation of any kind, and i had to email them twice to >find >out what was up (despite that they were sitting on our payments aware there >was >a problem). they had totally lost the details of our orders. we now have to >try >and re-construct them from memory, or get full refunds.. > >not too terrible in the end, but very frustrating, and just sad to see such a >beloved >place have such sloppy problems. their website continues to be a weakness. the >design >and arrangement could still be improved and there seems to be serious holes in >the >payment/cart system. bridgette explained to me that the shopping carts are >automatically >deleted after a certain amount of time, but for that to happen arbitrarily in >the >middle of an active shopping session (we were regularly adding items to the >cart) >is unacceptable. and the lack of contact didn't sit well with me either. they >knew there as a problem but it took over a week for them to tell me, and even >then >it took me contacting them twice. and my gf ordered the records with a couple >dj >gigs in mind, which are now passed. not too cool. i still love submerge but i >wish >they could get ahold of somebody with better web skills to tighten things up. > >2nd try sending, was i censored for using "ch*t"?? uh oh
