Execution. In public, and slowly. Hanging, drawing and quartering used to be 
popular, among both executioners and the viewing public, and I’m sure there’s a 
case for bringing it back.


Jeremy Roussak
j...@mac.com



> On 4 Oct 2017, at 12:39, Pat Bensky via 4D_Tech <4d_tech@lists.4d.com> wrote:
> 
> Users are beginning to get to me :)
> Some of them WILL NOT follow instructions to accomplish something, no
> matter how simple those instructions are.
> I currently have one who is particularly bad!
> I sent him an email detailing how to accomplish a particular task. It
> contained an easy-to-follow 1-2-3 step-by-step guide with screenshots. I
> spent ages writing it.
> He called a bit later that day to say that it didn't work.
> Did a screen-share with him and it was obvious that he hadn't followed the
> instructions. I asked him:
> "Did you read my email?|
> "Oh", he replied, "I didn't read the whole thing."
> 
> AAAAARGH!!!
> 
> He has just done the same thing again today (with a different procedure).
> Also I explained (in a email that he can re-read as often as necessary) why
> another feature wasn't working the way he wanted it to, and how to fix it,
> and he has just complained about that same issue again too.
> 
> How do you deal with people like this?
> 
> (sorry about the rant)
> 
> Pat
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