Hi All :-) I am still having some problems. Last month, something slipped in under Norton's radar, and I had to have my computer worked on. Supposedly it was restored to factory specs, with the original restore disks from the company. I was thrilled, now I am not so much.
I am running an emachine T2796, with 512 MG RAM and an 2.70 GHz Intel Celeron processor. I am using a legal copy of Windows XP Home, version 2002, service pack 2. My IE, which I use mostly for updates and sometimes for school (it has been hanging more lately) is 6.0 with SP2. For some reason, I did not get a Big Fix program for emachines when the techs set my computer back to factory specs; I am asking emachines for another copy. I have run the memory test suggested in the files, it says my memory is fine. I ran the Startup Control Panel 2.8 by Mike Lin. The only thing I didn't understand is a kernelfaultcheck %systemroot%\system32\dumpprep 0 -k The rest I can tie in to Zone Alarm, Trend Micro, Spy Sweeper, or OmniPage. Last night I was in the middle of chatting and working away, and got another system stop, blue screen with white letters, and had to completely power off and back on. This is the third or fourth time this has happened since I got the computer back. I was not and had not been running anything unusual, no new installs of hardware or software. This time I was smart, and wrote the message down. It read Cancel_state_in_completed_IRP Stop: 0x0000000048 (0x820FDBES) After I restarted, these were the error codes that were sent to Microsoft: BCCode: 48 BCP1:820FDBE8 BCP2: 00000000 BCP3:00000000 BCP4:00000000 OSVer:5_1_2600 SP:2_0 Product 768_1 c:\docume~1\Ramseyer\LOCALS~1\Temp\WER66cb.dir00\Mini072206-01.dmp c:\docume~1\Ramseyer\LoCALS~1\Temp\WER66cb.dir00\sysdata.xml While doing this, I realized that I had not seen a Windows or Microsoft update icon in the tray bar for a while. I have tried many times to update with no success. Microsoft's error messages say it's a proxy/firewall problem, and give a few sites to add to the exception list on my firewall and to make sure are in the trusted zone in IE. They are in the trusted zone in IE. I have no idea how to set up the exception list on the firewall in Zone Alarm Security Suite ( I am using only the firewall portion of that), plus I have had ZA completely off while attempting to update without success. ZA will also not allow me to add those sites into the site list, it says the sites cannot be found. Here is what Microsoft suggests (2 error messages) When accessing the Update site, you receive the 0x80072EE2 or 0x80072EFD error (Resolution 1) A misconfigured Proxy/Firewall can cause this problem... Add the following urls to the exception list within your Firewall/Proxy http://*.update.microsoft.com https://*.update.microsoft.com http://download.windowsupdate.com When accessing the Update site, you receive the 0x80072EE2 or 0x80072EFD error (Resolution 2) Check trusted sites, clear require verifications, add button to add these websites http://*.update.microsoft.com https://*.update.microsoft.com http://download.windowsupdate.com The homepage for IE is in the registry as http://www.emachines.com/ I can not change it or the Windows/Microsoft Update through IE. I found out the homepage was in the registry as that when I ran hijack this! Here is the last hijack this log I ran: Logfile of HijackThis v1.99.1 Scan saved at 12:33:14 PM, on 7/21/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\WINDOWS\System32\svchost.exe C:\Program Files\Trend Micro\Antivirus\Tmntsrv.exe C:\Program Files\Trend Micro\Antivirus\tmproxy.exe C:\Program Files\Trend Micro\Antivirus\pccguide.exe C:\WINDOWS\system32\ZoneLabs\vsmon.exe C:\Program Files\Trend Micro\Antivirus\PCClient.exe C:\Program Files\Trend Micro\Antivirus\TMOAgent.exe C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe C:\Program Files\Caere\OmniPagePro90\opware32.exe C:\WINDOWS\system32\ctfmon.exe C:\WINDOWS\system32\ntvdm.exe C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe C:\Program Files\XNote Stopwatch\xnsw.exe C:\Program Files\Outlook Express\msimn.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Qualcomm\Eudora\Eudora.exe C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE C:\WINDOWS\msagent\AgentSvr.exe C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe C:\Program Files\Webroot\Spy Sweeper\SSU.EXE C:\Downloads\HijackThis.exe C:\WINDOWS\system32\NOTEPAD.EXE R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.emachines.com/ O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file) O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Antivirus\pccguide.exe" O4 - HKLM\..\Run: [PCClient.exe] "C:\Program Files\Trend Micro\Antivirus\PCClient.exe" O4 - HKLM\..\Run: [TM Outbreak Agent] "C:\Program Files\Trend Micro\Antivirus\TMOAgent.exe" /run O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe" O4 - HKLM\..\Run: [OmniPage] "C:\Program Files\Caere\OmniPagePro90\opware32.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O8 - Extra context menu item: Copy to Semagic - C:\Program Files\Semagic\copy.htm O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html O8 - Extra context menu item: Semagic - C:\Program Files\Semagic\link.htm O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\aim\aim.exe O9 - Extra button: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe O9 - Extra 'Tools' menuitem: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O15 - Trusted Zone: http://www.apollolibrary.com O15 - Trusted Zone: http://*.apollolibrary.com O15 - Trusted IP range: 204.202.23.223 O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1151434527062 O16 - DPF: {A82C3A33-5C0E-466C-B020-71585433A7E4} (PhxStudent.OeSetup15) - https://mycampus.phoenix.edu/secure/PhxStudent15.CAB O17 - HKLM\System\CCS\Services\Tcpip\..\{BFA3D10B-95AF-41D8-B053-CA6B8329EA3E}: NameServer = 207.69.188.187 207.69.188.186 O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll O23 - Service: CA ISafe (CAISafe) - Computer Associates International, Inc. - C:\WINDOWS\system32\ZoneLabs\isafe.exe O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - c:\Program Files\Intel\NCS\Sync\NetSvc.exe O23 - Service: Trend NT Realtime Service (Tmntsrv) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Antivirus\Tmntsrv.exe O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Antivirus\tmproxy.exe O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe I can not find it again, but I think I saw something somewhere that my Java was corrupted, if that will help any. I have 1.3.1 and 1.3.1_02 Java. I am at a loss. Up until this virus or whatever struck, this was a good machine. I feel like I need to get some memory and a DVD read/writer instead of the DVD reader that it came from. On the other hand, I am not where I can spend that money if getting another or newer machine will be a better idea. I can always create a home network :-). I am in school online until February, so any time without a computer and/or Internet access needs to be minimal. At the least I need to be able to get updates easily, and stop IE from hanging so much. I can reach the Windows Marketplace, what updates do I need to download and install? The last time the Control Panel says any updates was installed was 6/27/06, before the virus hit. I really appreciate any assistance. Thanks Theresa > Gentlemen, I believe we have much to discuss. (Robert Lansing as Control, the Equalizer, "Trial By Ordeal" ) ------------------------ Yahoo! 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