Hi Pat To avoid people here suggesting solutions that may already have been suggested by HP can you list what they have suggested and you have tried to date?
What do you mean by "removing all that and going back to the old printer but it will not go back in?". If your old printer is still connected it should still work but it may no longer be selected as the default printer, since you tried to install the new one. Take a look at Printers in Control Panel, is the old printer listed and is it shown as the Default printer? I have seen these problems fixed by completely uninstalling all the HP programs relating to the new printer and starting again from scratch ensuring that you insert the installation disk first, follow the Wizard but DO NOT connect the printer to the computer until you are told to by the on screen Wizard. Also make sure the installation disk is clean. Rupert http://tech.groups.yahoo.com/group/a_ztechnicalcomputersupportforall/ UK's premiere computer support site for bears O^O--------------- Rupert's Reply To ---------------O^O HI, I have Win XP. My printer was giving me problems so I decided to get a new one.I have been trying for a week to install it with no luck and tons of suggestions from HP which none of them have solved the problem. Have not been able to install it as I keep getting fatal error messages. The last one I go said fatal error MSI scan. I then decided to remove all of that and go back to the old printer. Now it will not go back in---this is the error message D:setup\hpzgat01.exe-gatecue-runhpzmsl01.exe-m memoriesdisc-1ENU- fc:windows\hi... Any suggestions? Since this happened on both printers on trying to install, to me it sounds like a windows problem, so it probably would not do any good to return the printer and get a different brand.Is that correct? Pat Avast ye land lubbers! One bear and no pirates found in this outbound vessel If you have any questions or problems with any aspect of this site, please feel free to contact me directly [EMAIL PROTECTED] Please do not post personal issues directly to the group. To unsubscribe from this list, send an email to [EMAIL PROTECTED] Thank you for using A-1 Computer Tech Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/A-1-Computer_Tech/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/A-1-Computer_Tech/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
