This is the note from the user indicating what he had to do to fix the problem. "I made the decision to put a static IP on the box and then put entries in the router for that IP to let all communications pass and it appears to work at this point." Will the local services not launch if ports are blocked at the firewall? If so, which blocked ports would cause the local services not to launch? I'm guessing some of my other user will not be so willing to open all "communications". Is there something I'm missing?
Thanks, George ----- Original Message ----- From: "Thomas D. Uram" <tu...@mcs.anl.gov> To: "George Estes" <ges...@ncsa.uiuc.edu> Cc: "Tom Coffin" <tcof...@ncsa.uiuc.edu>, "ag-tech mailing list" <ag-t...@mcs.anl.gov> Sent: Thursday, October 9, 2008 11:27:05 AM GMT -06:00 US/Canada Central Subject: Re: [AG-TECH] No Services in new AG3.1 install Bonjour does not figure in this problem. In AG3.1, the services launch and then register with the service manager. This is failing for your user. Common reasons for this failure are related to the hostname not resolving properly (unlikely in this case, unless the IP address being used is somehow incorrect) and firewall configuration. I'd check the latter. I'm curious to know how this turns out. fyi, in AG 3.2, the core services are run inside the VenueClient process, so no network communication occurs between the components, and this problem would not occur. Tom On 10/9/08 11:13 AM, George Estes wrote: Does it make a difference? I thought Bonjour was optional? ----- Original Message ----- From: "Tom Coffin" <tcof...@ncsa.uiuc.edu> To: "George Estes" <ges...@ncsa.uiuc.edu> Sent: Thursday, October 9, 2008 10:46:30 AM GMT -06:00 US/Canada Central Subject: Re: [AG-TECH] No Services in new AG3.1 install did they install Bonjour? George Estes wrote: Hello, I have a new AG user at a local high school installing AG3.1. When he runs the Venue Client on a Windows XP machine the client doen't load the default services, AudioService and VideoConsumerService and when he tries to add a Service he get an error. The school is behind a firewall and uses a proxy server. Any thoughts on what the problem might be would be very helpful. Here is a portion of the Venue Client log file... 10/07/08 12:40:05 1384 ServiceDiscovery servicediscovery.py:62 INFO Required bonjour libs not found; service discovery disabled 10/07/08 12:40:26 1384 Toolkit config.py:625 DEBUG retrieved local IP address 172.16.10.135 10/07/08 12:40:26 1384 Toolkit toolkit.py:116 DEBUG Initializing AG Toolkit version 3.1 10/07/08 12:40:26 1384 Toolkit toolkit.py:117 INFO Command and arguments: ['C:\\Program Files\\AGTk-3\\bin\\VenueClient3.py'] 10/07/08 12:40:26 1384 VenueClient preferences.py:188 DEBUG Preferences.LoadPreferences: open file 10/07/08 12:40:26 1384 Toolkit toolkit.py:166 INFO Logfile Name: VenueClient.log 10/07/08 12:40:26 1384 Toolkit venueclient3.py:137 INFO wx version is: 2.6.3.3 10/07/08 12:40:27 1384 VenueClient venueclient.py:529 DEBUG __StartWebService: service manager: http://172.16.10.135:11000/ServiceManager 10/07/08 12:40:27 1384 VenueClient venueclient.py:543 DEBUG __StartWebService: node service: http://172.16.10.135:11000/NodeService 10/07/08 12:40:27 1384 NodeService agnodeservice.py:640 INFO NodeService.GetConfigurations 10/07/08 12:40:27 1384 VenueClient venueclient.py:270 DEBUG Loading node configuration: <AccessGrid.Descriptions.NodeConfigDescription instance at 0x01FF65F8> 10/07/08 12:40:27 1384 NodeService agnodeservice.py:379 INFO NodeService.LoadConfiguration 10/07/08 12:40:27 1384 NodeService agnodeservice.py:398 INFO Trying to load node configuration from: C:\Program Files\AGTk-3\Config\nodeConfig\default 10/07/08 12:40:27 1384 NodeService agnodeservice.py:406 DEBUG section: node 10/07/08 12:40:27 1384 NodeService agnodeservice.py:408 DEBUG servicemanagers : servicemanager0 10/07/08 12:40:27 1384 NodeService agnodeservice.py:406 DEBUG section: service1 10/07/08 12:40:27 1384 NodeService agnodeservice.py:408 DEBUG packageName : VideoConsumerService.zip 10/07/08 12:40:27 1384 NodeService agnodeservice.py:406 DEBUG section: service0 10/07/08 12:40:27 1384 NodeService agnodeservice.py:408 DEBUG packageName : AudioService.zip 10/07/08 12:40:27 1384 NodeService agnodeservice.py:408 DEBUG serviceConfig : serviceconfig0 10/07/08 12:40:27 1384 NodeService agnodeservice.py:406 DEBUG section: servicemanager0 10/07/08 12:40:27 1384 NodeService agnodeservice.py:408 DEBUG url : 10/07/08 12:40:27 1384 NodeService agnodeservice.py:408 DEBUG builtin : 1 10/07/08 12:40:27 1384 NodeService agnodeservice.py:408 DEBUG services : service0 service1 10/07/08 12:40:27 1384 NodeService agnodeservice.py:408 DEBUG name : 10/07/08 12:40:27 1384 NodeService agnodeservice.py:406 DEBUG section: serviceconfig0 10/07/08 12:40:27 1384 NodeService agnodeservice.py:408 DEBUG Force AC97 : False 10/07/08 12:40:27 1384 NodeService agnodeservice.py:408 DEBUG Silence Suppression : Off 10/07/08 12:40:27 1384 NodeService agnodeservice.py:408 DEBUG Output Gain : 50 10/07/08 12:40:27 1384 NodeService agnodeservice.py:408 DEBUG Talk : Off 10/07/08 12:40:27 1384 NodeService agnodeservice.py:408 DEBUG Input Gain : 50 10/07/08 12:40:27 1384 NodeService agnodeservice.py:483 DEBUG using builtin service manager at http://172.16.10.135:11000/ServiceManager 10/07/08 12:40:27 2272 ServiceManager agservicemanager.py:210 INFO AGServiceManager.RemoveServices 10/07/08 12:40:27 3228 ServiceManager agservicemanager.py:103 INFO AGServiceManager.AddService 10/07/08 12:40:27 3228 ServiceManager agservicemanager.py:132 INFO Extracting service package to C:\Documents and Settings\administrator\Application Data\AccessGrid3\local_services\AudioService 10/07/08 12:40:27 3228 ServiceManager agservicemanager.py:378 DEBUG Executing service AudioService 10/07/08 12:40:27 3228 ServiceManager agservicemanager.py:410 INFO Running Service; options: ['C:\\Documents and Settings\\administrator\\Application Data\\AccessGrid3\\local_services\\AudioService\\AudioService.py', '--port', 59743, '--serviceManagerUri', ' http://172.16.10.135:11000/ServiceManager ', '--token', '0001000401687c0a20adc8195931c128'] 10/07/08 12:40:27 3228 ProcessManager processmanager.py:62 DEBUG Creating process: C:\Python24\pythonw.exe "C:\Documents and Settings\administrator\Application Data\AccessGrid3\local_services\AudioService\AudioService.py" --port 59743 --serviceManagerUri http://172.16.10.135:11000/ServiceManager --token 0001000401687c0a20adc8195931c128 10/07/08 12:40:27 3228 ProcessManager processmanager.py:75 DEBUG Create process returns: (<PyHANDLE:1028>, <PyHANDLE:1040>, 2212, 3524) 10/07/08 12:40:37 3228 ServiceManager agservicemanager.py:424 INFO Service failed to register: 0001000401687c0a20adc8195931c128 10/07/08 12:40:37 3228 Hosting servicecontainer.py:17 ERROR Processing Failure exceptions:Exception Service failed to become reachable [trace: C:\Python24\lib\site-packages\ZSI\ServiceContainer.py:108:_Dispatch C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\interfaces\AGServiceManager_interface.py:960:soap_AddServiceByName C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:97:AddServiceByName C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:147:AddService C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:425:__ExecuteService] 10/07/08 12:40:37 1384 NodeService agnodeservice.py:518 ERROR Exception adding service AudioService.zip Traceback (most recent call last): File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGNodeService.py", line 515, in LoadConfiguration prefs.GetProfile()) File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\interfaces\AGServiceManager_client.py", line 60, in AddServiceByName response = self.binding.Receive(AddServiceByNameResponse.typecode) File "C:\Python24\lib\site-packages\ZSI\client.py", line 504, in Receive return _Binding.Receive(self, replytype, **kw) File "C:\Python24\lib\site-packages\ZSI\client.py", line 432, in Receive raise FaultException(msg) FaultException: Processing Failure exceptions:Exception Service failed to become reachable [trace: C:\Python24\lib\site-packages\ZSI\ServiceContainer.py:108:_Dispatch C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\interfaces\AGServiceManager_interface.py:960:soap_AddServiceByName C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:97:AddServiceByName C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:147:AddService C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:425:__ExecuteService] 10/07/08 12:40:37 3864 ServiceManager agservicemanager.py:103 INFO AGServiceManager.AddService 10/07/08 12:40:37 3864 ServiceManager agservicemanager.py:132 INFO Extracting service package to C:\Documents and Settings\administrator\Application Data\AccessGrid3\local_services\VideoConsumerService 10/07/08 12:40:37 3864 ServiceManager agservicemanager.py:378 DEBUG Executing service VideoConsumerService 10/07/08 12:40:37 3864 ServiceManager agservicemanager.py:410 INFO Running Service; options: ['C:\\Documents and Settings\\administrator\\Application Data\\AccessGrid3\\local_services\\VideoConsumerService\\VideoConsumerService.py', '--port', 51018, '--serviceManagerUri', ' http://172.16.10.135:11000/ServiceManager ', '--token', '0001000401687c0a24b3d9e38373be44'] 10/07/08 12:40:37 3864 ProcessManager processmanager.py:62 DEBUG Creating process: C:\Python24\pythonw.exe "C:\Documents and Settings\administrator\Application Data\AccessGrid3\local_services\VideoConsumerService\VideoConsumerService.py" --port 51018 --serviceManagerUri http://172.16.10.135:11000/ServiceManager --token 0001000401687c0a24b3d9e38373be44 10/07/08 12:40:37 3864 ProcessManager processmanager.py:75 DEBUG Create process returns: (<PyHANDLE:12>, <PyHANDLE:1044>, 3832, 4080) 10/07/08 12:40:47 560 ServiceManager agservicemanager.py:234 INFO Service registered: token,url = 0001000401687c0a20adc8195931c128, http://172.16.10.135:59743/Services/AudioService.0001000408a47c0a289309db6b1c8b07 10/07/08 12:40:47 3864 ServiceManager agservicemanager.py:422 INFO Service registered: None 0001000401687c0a24b3d9e38373be44 10/07/08 12:40:47 3864 Hosting servicecontainer.py:17 ERROR Processing Failure exceptions:AttributeError 'NoneType' object has no attribute 'find' [trace: C:\Python24\lib\site-packages\ZSI\ServiceContainer.py:108:_Dispatch C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\interfaces\AGServiceManager_interface.py:960:soap_AddServiceByName C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:97:AddServiceByName C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:150:AddService C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\interfaces\AGService_client.py:210:SetPackageFile C:\Python24\lib\site-packages\ZSI\client.py:250:Send C:\Python24\lib\urlparse.py:50:urlparse C:\Python24\lib\urlparse.py:89:urlsplit] 10/07/08 12:40:47 1384 NodeService agnodeservice.py:518 ERROR Exception adding service VideoConsumerService.zip Traceback (most recent call last): File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGNodeService.py", line 515, in LoadConfiguration prefs.GetProfile()) File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\interfaces\AGServiceManager_client.py", line 60, in AddServiceByName
