Hello, I have a new AG user at a local high school installing AG3.1. When he runs the Venue Client on a Windows XP machine the client doen't load the default services, AudioService and VideoConsumerService and when he tries to add a Service he get an error. The school is behind a firewall and uses a proxy server. Any thoughts on what the problem might be would be very helpful. Here is a portion of the Venue Client log file...
10/07/08 12:40:05 1384 ServiceDiscovery servicediscovery.py:62 INFO Required bonjour libs not found; service discovery disabled 10/07/08 12:40:26 1384 Toolkit config.py:625 DEBUG retrieved local IP address 172.16.10.135 10/07/08 12:40:26 1384 Toolkit toolkit.py:116 DEBUG Initializing AG Toolkit version 3.1 10/07/08 12:40:26 1384 Toolkit toolkit.py:117 INFO Command and arguments: ['C:\\Program Files\\AGTk-3\\bin\\VenueClient3.py'] 10/07/08 12:40:26 1384 VenueClient preferences.py:188 DEBUG Preferences.LoadPreferences: open file 10/07/08 12:40:26 1384 Toolkit toolkit.py:166 INFO Logfile Name: VenueClient.log 10/07/08 12:40:26 1384 Toolkit venueclient3.py:137 INFO wx version is: 2.6.3.3 10/07/08 12:40:27 1384 VenueClient venueclient.py:529 DEBUG __StartWebService: service manager: http://172.16.10.135:11000/ServiceManager 10/07/08 12:40:27 1384 VenueClient venueclient.py:543 DEBUG __StartWebService: node service: http://172.16.10.135:11000/NodeService 10/07/08 12:40:27 1384 NodeService agnodeservice.py:640 INFO NodeService.GetConfigurations 10/07/08 12:40:27 1384 VenueClient venueclient.py:270 DEBUG Loading node configuration: <AccessGrid.Descriptions.NodeConfigDescription instance at 0x01FF65F8> 10/07/08 12:40:27 1384 NodeService agnodeservice.py:379 INFO NodeService.LoadConfiguration 10/07/08 12:40:27 1384 NodeService agnodeservice.py:398 INFO Trying to load node configuration from: C:\Program Files\AGTk-3\Config\nodeConfig\default 10/07/08 12:40:27 1384 NodeService agnodeservice.py:406 DEBUG section: node 10/07/08 12:40:27 1384 NodeService agnodeservice.py:408 DEBUG servicemanagers : servicemanager0 10/07/08 12:40:27 1384 NodeService agnodeservice.py:406 DEBUG section: service1 10/07/08 12:40:27 1384 NodeService agnodeservice.py:408 DEBUG packageName : VideoConsumerService.zip 10/07/08 12:40:27 1384 NodeService agnodeservice.py:406 DEBUG section: service0 10/07/08 12:40:27 1384 NodeService agnodeservice.py:408 DEBUG packageName : AudioService.zip 10/07/08 12:40:27 1384 NodeService agnodeservice.py:408 DEBUG serviceConfig : serviceconfig0 10/07/08 12:40:27 1384 NodeService agnodeservice.py:406 DEBUG section: servicemanager0 10/07/08 12:40:27 1384 NodeService agnodeservice.py:408 DEBUG url : 10/07/08 12:40:27 1384 NodeService agnodeservice.py:408 DEBUG builtin : 1 10/07/08 12:40:27 1384 NodeService agnodeservice.py:408 DEBUG services : service0 service1 10/07/08 12:40:27 1384 NodeService agnodeservice.py:408 DEBUG name : 10/07/08 12:40:27 1384 NodeService agnodeservice.py:406 DEBUG section: serviceconfig0 10/07/08 12:40:27 1384 NodeService agnodeservice.py:408 DEBUG Force AC97 : False 10/07/08 12:40:27 1384 NodeService agnodeservice.py:408 DEBUG Silence Suppression : Off 10/07/08 12:40:27 1384 NodeService agnodeservice.py:408 DEBUG Output Gain : 50 10/07/08 12:40:27 1384 NodeService agnodeservice.py:408 DEBUG Talk : Off 10/07/08 12:40:27 1384 NodeService agnodeservice.py:408 DEBUG Input Gain : 50 10/07/08 12:40:27 1384 NodeService agnodeservice.py:483 DEBUG using builtin service manager at http://172.16.10.135:11000/ServiceManager 10/07/08 12:40:27 2272 ServiceManager agservicemanager.py:210 INFO AGServiceManager.RemoveServices 10/07/08 12:40:27 3228 ServiceManager agservicemanager.py:103 INFO AGServiceManager.AddService 10/07/08 12:40:27 3228 ServiceManager agservicemanager.py:132 INFO Extracting service package to C:\Documents and Settings\administrator\Application Data\AccessGrid3\local_services\AudioService 10/07/08 12:40:27 3228 ServiceManager agservicemanager.py:378 DEBUG Executing service AudioService 10/07/08 12:40:27 3228 ServiceManager agservicemanager.py:410 INFO Running Service; options: ['C:\\Documents and Settings\\administrator\\Application Data\\AccessGrid3\\local_services\\AudioService\\AudioService.py', '--port', 59743, '--serviceManagerUri', 'http://172.16.10.135:11000/ServiceManager', '--token', '0001000401687c0a20adc8195931c128'] 10/07/08 12:40:27 3228 ProcessManager processmanager.py:62 DEBUG Creating process: C:\Python24\pythonw.exe "C:\Documents and Settings\administrator\Application Data\AccessGrid3\local_services\AudioService\AudioService.py" --port 59743 --serviceManagerUri http://172.16.10.135:11000/ServiceManager --token 0001000401687c0a20adc8195931c128 10/07/08 12:40:27 3228 ProcessManager processmanager.py:75 DEBUG Create process returns: (<PyHANDLE:1028>, <PyHANDLE:1040>, 2212, 3524) 10/07/08 12:40:37 3228 ServiceManager agservicemanager.py:424 INFO Service failed to register: 0001000401687c0a20adc8195931c128 10/07/08 12:40:37 3228 Hosting servicecontainer.py:17 ERROR Processing Failure exceptions:Exception Service failed to become reachable [trace: C:\Python24\lib\site-packages\ZSI\ServiceContainer.py:108:_Dispatch C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\interfaces\AGServiceManager_interface.py:960:soap_AddServiceByName C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:97:AddServiceByName C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:147:AddService C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:425:__ExecuteService] 10/07/08 12:40:37 1384 NodeService agnodeservice.py:518 ERROR Exception adding service AudioService.zip Traceback (most recent call last): File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGNodeService.py", line 515, in LoadConfiguration prefs.GetProfile()) File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\interfaces\AGServiceManager_client.py", line 60, in AddServiceByName response = self.binding.Receive(AddServiceByNameResponse.typecode) File "C:\Python24\lib\site-packages\ZSI\client.py", line 504, in Receive return _Binding.Receive(self, replytype, **kw) File "C:\Python24\lib\site-packages\ZSI\client.py", line 432, in Receive raise FaultException(msg) FaultException: Processing Failure exceptions:Exception Service failed to become reachable [trace: C:\Python24\lib\site-packages\ZSI\ServiceContainer.py:108:_Dispatch C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\interfaces\AGServiceManager_interface.py:960:soap_AddServiceByName C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:97:AddServiceByName C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:147:AddService C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:425:__ExecuteService] 10/07/08 12:40:37 3864 ServiceManager agservicemanager.py:103 INFO AGServiceManager.AddService 10/07/08 12:40:37 3864 ServiceManager agservicemanager.py:132 INFO Extracting service package to C:\Documents and Settings\administrator\Application Data\AccessGrid3\local_services\VideoConsumerService 10/07/08 12:40:37 3864 ServiceManager agservicemanager.py:378 DEBUG Executing service VideoConsumerService 10/07/08 12:40:37 3864 ServiceManager agservicemanager.py:410 INFO Running Service; options: ['C:\\Documents and Settings\\administrator\\Application Data\\AccessGrid3\\local_services\\VideoConsumerService\\VideoConsumerService.py', '--port', 51018, '--serviceManagerUri', 'http://172.16.10.135:11000/ServiceManager', '--token', '0001000401687c0a24b3d9e38373be44'] 10/07/08 12:40:37 3864 ProcessManager processmanager.py:62 DEBUG Creating process: C:\Python24\pythonw.exe "C:\Documents and Settings\administrator\Application Data\AccessGrid3\local_services\VideoConsumerService\VideoConsumerService.py" --port 51018 --serviceManagerUri http://172.16.10.135:11000/ServiceManager --token 0001000401687c0a24b3d9e38373be44 10/07/08 12:40:37 3864 ProcessManager processmanager.py:75 DEBUG Create process returns: (<PyHANDLE:12>, <PyHANDLE:1044>, 3832, 4080) 10/07/08 12:40:47 560 ServiceManager agservicemanager.py:234 INFO Service registered: token,url = 0001000401687c0a20adc8195931c128,http://172.16.10.135:59743/Services/AudioService.0001000408a47c0a289309db6b1c8b07 10/07/08 12:40:47 3864 ServiceManager agservicemanager.py:422 INFO Service registered: None 0001000401687c0a24b3d9e38373be44 10/07/08 12:40:47 3864 Hosting servicecontainer.py:17 ERROR Processing Failure exceptions:AttributeError 'NoneType' object has no attribute 'find' [trace: C:\Python24\lib\site-packages\ZSI\ServiceContainer.py:108:_Dispatch C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\interfaces\AGServiceManager_interface.py:960:soap_AddServiceByName C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:97:AddServiceByName C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:150:AddService C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\interfaces\AGService_client.py:210:SetPackageFile C:\Python24\lib\site-packages\ZSI\client.py:250:Send C:\Python24\lib\urlparse.py:50:urlparse C:\Python24\lib\urlparse.py:89:urlsplit] 10/07/08 12:40:47 1384 NodeService agnodeservice.py:518 ERROR Exception adding service VideoConsumerService.zip Traceback (most recent call last): File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGNodeService.py", line 515, in LoadConfiguration prefs.GetProfile()) File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\interfaces\AGServiceManager_client.py", line 60, in AddServiceByName
