On 7/18/07, Jeremy Mann <[email protected]<mailto:[email protected]> >
wrote:
07/18/07 13:38:28 1408 Toolkit config.py:419 ERROR Exception configuring
fir
ewall for application: C:\Documents and
Settings\username_was_here\Application Data\Acce
ssGrid3\local_services\VideoConsumerService\vic.exe^M
Traceback (most recent call last):^M
File
"C:\Python23\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Conf
ig.py", line 390, in __AppFirewallConfig^M
_winreg.KEY_ALL_ACCESS)^M
WindowsError: [Errno 5] Access is denied^M
Looks like it's trying to make a firewall exception for something, but your
client doesn't have Windows' permission to modify (that part of) the registry.
Is he running as a limited user, or an administrator?
The line in question is trying to set this Registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\%s\AuthorizedApplications\List
...where %s is either "StandardDomain" or "LocalDomain" (AG tries to set
both).
So, I'm guessing it's either:
* He's running as a non-administrator, and doesn't have write access to
HKEY_LOCAL_MACHINE
* He's using a registry protector like Spybot Search & destroy, and once
told the program to deny changes from AccessGrid or whatnot. It's really easy
to click through something like that without really noticing.
He could try upgrading to the 3.1 beta, but that part of the code doesn't
seem to have changed -- at best, maybe it'll give him new warnings that he can
be sure to click "Allow" for. But first, I'd check if he can run AG as an
administrator.
Since I'm not really sure that's it, I'm going to CC: this to the ag-tech
list.
--
-Ed Brannin
[email protected]<mailto:[email protected]>
cell: 585-261-0279
Is this a local firewall issue?
On 7/18/07, Ed Brannin <[email protected]<mailto:[email protected]>>
wrote:
> On 7/18/07, Jeremy Mann
<[email protected]<mailto:[email protected]>> wrote:
> > I have one client who is always having this problem and I can't
> > reproduce it. He has a XP machine with AG 3.0.2 installed. 9 times out
> > of 10, when he clicks on Go in the Venue Client to connect to our
> > venue, VIC and RAT fail to appear.
>
> Have you checked the logs for anything out of the ordinary?
>
> Next time it fails, look in %HOMEPATH%\Application Data\AccessGrid3\Logs
--
> check any files modified in the past 5 minutes for error messages near the
> bottom.
>
> (%HOMEPATH% is usually c:\documents and Settings\yourname -- and you'll
have
> to make Hidden Files visible before you can click on Application Data.)
>
> Hope this helps,--
> -Ed Brannin
> [email protected]<mailto:[email protected]>
> cell: 585-261-0279
