On a recent trip out of town, I set up a PIG node which had a problem I was unable to resolve in the time I had. I can ask questions and retrieve logs from the owner - I wondered if anyone had any ideas about what to look for. It is an older Windows XP laptop (PIG node), but it runs fine. The software is AG 2.3, and I think I configured it correctly, although anything's possible. The problem is that the venue client does not spawn the video and RAT windows. I can start them by hand from the command prompt.
There is one oddity I will mention in case it relates - there was an attempt to install the AG software before, but the files they had were corrupt. I think the got Python installed but not wxPython, and stopped there (AG was never installed). I removed the previous installation before I began. I don't think there's anything running that would interfere, such as a firewall, but it could be hidden from me. Any and all suggestions welcome and appreciated - it's a little hard to debug remotely, so I was hoping someone might have encountered a similar problem, and at least direct me where to look for the problem. Thanks, David Bradford Systems Manager Astronomy Dept. Boston University
