Dear Kiran,
Isnt this approach risky? if he ensures a commitment from customer
services then his handling will be ensured.
Regards
Pradeep Kapoor
Volunteers for the Blind
On Mon, May 16, 2016 at 11:34 AM, Kiran Kaja <kirankaj...@gmail.com> wrote:
> I have traveled on Thai Airways a few times. Most recent flight was just
> this weekend on Saturday from Phuket to Bangkok. They have always provided
> me with the correct assistance. There is a slight problem in India though.
> The ground handling for Thai Airways in India is done by Air India and the
> staff here try to apply some kind of archaic rules from their Air India
> experience.
>
> In general, just asking for assistance at the airport is enough. Once they
> see you and know that you are fine with walking and so on, they won't say
> of the nonsense stuff. If they do, just ask to speak to the Thai Airways
> staff and not ground handling staff.
>
> The assistance on the aircraft and in Thailand is great. Phuket is also
> very nice. I just spent a week there. Enjoy your trip.
>
> Regards,
> Kiran
>
> On Sun, May 15, 2016 at 6:25 PM, Arvind Bhartiya <
> arvind.bhart...@gmail.com>
> wrote:
>
> > Hi guys,
> > I am travelling alone to Fuket on Thai air this friday. As always ,
> > on an international flight, I called their customer service and
> > informed them that I would be needing an escort to the aircraft and
> > back. To by surprise and dismay they are saying that I cannot travel
> > unescorted.
> > On my insistance, they said that they can give a wheelchair/escort
> > upto the aerobridge and I will have to go up the ramp on my own or
> > with a fellow passenger.
> > This is the first time I am travelling Thai air alone and am shocked
> > at their service. I have travelled on European airlines alone and
> > have never felt this way.
> > What do you guys suggest I should do?
> > Have any of you faced similar experiences and how have you coped with
> > it?
> >
> > Any advice will be appreciated.
> > Thanks
> > Arvind Bhartiya
> >
> >
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Disclaimer:
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