I'd never been able to locate a direct Uber helpline service, though the same is very easily available with Ola. All I have come across in the case of Uber is a bundle of FAQs but no direct helpline number or email. ----- Original Message ----- From: Kiran Kaja To: AccessIndia: a list for discussing accessibility and issues concerning the disabled. Sent: Thursday, December 22, 2016 8:15 AM Subject: [AI] Any bad experiences with Uber?
By and large, Uber drivers are great. But had a really awful experience last night in Bangalore. A blind friend and I got into a car last night and Immediately told the driver that one of us needs to be dropped off first and then I will change the drop off location to the second destination. This is clearly allowed by the Uber app and the driver needs to do it. We have done this in the past with other drivers (and even on the same day). But the driver was adamant that this is not allowed with Uber. Well I tried to explain reasonably that it is in fact allowed by Uber and we have done it in the past. I also told him that it would be easier if we did this as both of us are blind and I didn't want to go through the rigmarole of finding another Uber. At that point, he started accusing us of lying that we are blind and he won't put up with the lies. He stopped the car on the side of the road and asked us to get out. We had no idea where we were. There was hell a lot of traffic and I was genuinely afraid. We thankfully found a kind stranger who helped us find a new Uber and we got home fine. The driver was one of the rudest that I have encountered and I have used Uber in a lot of countries before. He was also quite nonchalant about Uber taking any sort of action against him. When I told him that I will complain to Uber, he said "they won't do anything". I probably will have to agree. I did contact Uber but I am not confident they will do anything about it. They would probably give me a voucher as compensation and won't even talk to the driver. This is a shame as there is no accountability at all in this modern sharing economy. But I guess all we could do is keep complaining when things like this happen to us. If enough customers complain they will probably do something about it. Regards, Kiran Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
