Dear List Members, Thank you very much Mr. Subhash and Srinivasu for urgently posting the matter. I have also sent the mail to the Director, Ministry of Finance (information & Technology) as below. I would also like to get some hints about using Tweater and how much accessible it is for totally blind person. Respected Sir, I am writing this mail on behalf of visually challenged community which forms an important portion of Divyang Persons. Recently our Hon. Prime Minister has declared various schemes and incentives to promote cashless transactions. No doubt this is an important move. However, in this connection we, the visually challenged have to face innumerable problems which leads to denial of these benefits to us. An important means of cashless transactions is various mobile apps developed by government as well as private sector. In the absence of sight we have to use these apps with the help of talkback or similar screen readers. However, all the information displayed is not read by these screen readers. Further there are unlabled buttons which render the use of such apps beyond the the ability. Even the BHIM officially launched by Government of India is very much inaccessible because of these buttons and its interface. Most of the UPI apps of various banks pose no serious problems. One has to choose among numerous options only on the basis of accessibility. This greatly limits our ability to participate in cashless transactions on par with other members of the community. This, in my opinion, is one form of seclusion. Another way of cashless transaction is net banking. Here too the problems are no severe. First of all many banks deny the facility to visually challenged only on the basis of disability and demand letter from our side stating such a facility is extended at our own risk. Isn't it a way of discrimination? Even after getting net banking facility all banks' websites are not accessible with screen reader. So one has again to find a bank with accessible website. The method used for authentication of transaction by most banks is OTP or Grid Card. Out of these the OTP option is many times inpracticable as the time given to enter OTP is too short (one minute) and in some case it consists of alphanumeric values which are at times case sensative. Isn't it a harculent task for a person like me to enter the code in the stipulated time limit of one minute? Though the Gric Card option is open, this restricts the use of net banking outdoor as one has to carry the Grid Card in accessible form everywhere. Secondly again it excludes us from all the facilities and options available to a normal person. We Divyang persons want to be a part and parcel of society and live with it. We too want to avail of the benefits of cashless transactions but all the above obstacles deny us these advantages and give a feeling of seclusion. We would therefore request you to see that all the facilities and apps available to the society are made available to us in accessible form. The Government must begin with its BHIM app and make it accessible by making suitable modifications. All banks must be told to extend all banking services even to visually challenged without any discriminations and their websites should be completely user friendly to us. I hope you will understand our concern about the problem and take immediate action to resolve these problems and enable us in participating in cashless transactions on equal footing and thus foster equal participation. Please go through the above matter and give your valuable suggestions which can be incorporated in subsequent follow up. Please also let me know if you get any feedback on tweater, dear friends. Sincerely, C. B. Kulkarni
On 18/01/2017, SC Vashishth <subhashvashis...@gmail.com> wrote: > Dear Chandrashekhar, > > Your mail was only addressed to me and not on the list. However, I have > explained your issue on twitter addressing it to the Concerned minister, > PMO India and Ministry of Social Justice as below: > > Public Grievances Portal inaccessible to #blind > <https://twitter.com/hashtag/blind?src=hash> users. Alternate sound option > to visual captcha doesn't work.@PMOIndia <https://twitter.com/PMOIndia> @ > DARPG_GoI <https://twitter.com/DARPG_GoI> @MSJE_AIC > <https://twitter.com/MSJE_AIC> > > <https://twitter.com/MSJE_AIC>This has also been re-tweeted by Mr. > Srinivasu. Hope it works. You may also create a twitter account and tweet > about this. > regards > Subhash > > > [image: --] > > Subhash Chandra Vashishth > [image: https://]about.me/subhashvashishth > <https://about.me/subhashvashishth?promo=email_sig&utm_source=product&utm_medium=email_sig&utm_campaign=chrome_ext> > > > On 18 January 2017 at 13:59, Chandrashekhar Kulkarni < > kulkarni.chandr...@gmail.com> wrote: > >> Dear List Members, >> I am sorry for approaching the subject again and again. However, as >> suggested by Mr. Subhash I tried to visit the site given in the mail. >> But it asks for registration and the security code that is required to >> be entered is not accessible. There is a link to listen the code but >> even after waiting for a long time no audio output could be heard. >> I don't mind if someone good at using social media puts up the matter >> on it as I feel the issue is concerning all of us. If necessary the >> matter written in my mail may be used or if required even modified. >> Alternatively please suggest some way to put up our grievances in an >> effective way. >> Sincerely, >> C. B. Kulkkarni >> >> On 17/01/2017, SC Vashishth <subhashvashis...@gmail.com> wrote: >> > Dear Chandrashekhar, >> > >> > You write well and make you point clear very well. >> > >> > I suggest you should use the website http://pgportal.gov.in/ to raise >> this >> > grievance and direct your complaint to Min. of Finance. Banking >> > division. >> > regards >> > Subhash Chandra Vashisht, Advocate >> > >> > >> > [image: --] >> > >> > Subhash Chandra Vashishth >> > [image: https://]about.me/subhashvashishth >> > <https://about.me/subhashvashishth?promo=email_ >> sig&utm_source=product&utm_medium=email_sig&utm_campaign=chrome_ext> >> > >> > >> > On 17 January 2017 at 13:35, Chandrashekhar Kulkarni < >> > kulkarni.chandr...@gmail.com> wrote: >> > >> >> Dear List Members, >> >> Thanks for encouraging response. >> >> The only problem is I don't use social media like Facebook or Tweater >> >> etc. Can anyone help me to post it on tweater so as to reach the Hon. >> >> Prime Minister who has initiated the cashless transaction move? Is >> >> there any way to reach his office through e-mail? Of course I would >> >> like to make it more appealing and clear. Please share views as well >> >> as experiences and ideas. You can also suggest ways to move the >> >> government to look into our problems in this regard. >> >> C. B. Kullkarni >> >> >> >> On 17/01/2017, Chandrashekhar Kulkarni <kulkarni.chandr...@gmail.com> >> >> wrote: >> >> > Dear List Members, >> >> > I would like to draw your attention to various problems faced by all >> >> > of us regarding accessibility in banking and cashless transactions. >> >> > While some of us might be able to avail of net banking and cashless >> >> > transaction to a great extent, in particular banks or apps, I feel >> >> > majority of our community faces accessibility issues. Either we have >> >> > to restrict ourselves to certain banks, institutions or apps or deny >> >> > ourselves the benefit of cashless transactions. >> >> > After all the question to my mind is: if government is so keen about >> >> > introducing cashless transactions it must see that all banks and >> >> > cashless transactions are made accessible to each and everyone of >> >> > us. >> >> > For e.g. the o t p generated by some banks is so complicated and the >> >> > time given is so short that it is hardly possible for a vi person >> >> > with >> >> > average ability to enter it even on mobile. Many of the UPI apps are >> >> > not accessible. Hence one has to first find out which banking site >> >> > or >> >> > app is accessible. After all I feel this is discrimination on the >> >> > part >> >> > of Government not to extend all facilities to us just because of >> >> > vision limitation. I would like to give an example of CBI net >> >> > banking >> >> > which I recently joined. The bank give only one minute time to enter >> >> > the o t p which consists of both alphabets and numbers which too are >> >> > case sensative. With vowels in between talkback reads it in very >> >> > unusual way and by the time you switch over character navagation >> >> > mode >> >> > the time gets over. Of course there is an option of grid but why >> >> > should we restrict ourselves to only one option when other options >> >> > are also available. Further one has to carry his grid card details >> >> > in >> >> > accessible form everywhere he goes or take help of sighted person >> >> > which may not be available always. This is just one example. There >> >> > might be several such issues we might be facing. >> >> > What I mean to say is we should pressurise the government to make >> >> > necessary changes in the systems so that all of them are usable. In >> >> > the present scenario of cashless transactions this has become all >> >> > the >> >> > more essential if we want to avail of all the benefits of cashless >> >> > transactions. >> >> > I therefore suggest we should frame a draft and post it on social >> >> > media which government will have to take note of if not immediately >> >> > at >> >> > least in course of time. Please let me know your views on the >> >> > matter. >> >> > Sincerely, >> >> > C. B. Kulkarni >> >> > >> >> > -- >> >> > Mobile +918080742446 Land line : 0251 2482633 >> >> > skype ID: chandrashekhar.b.kulkarni >> >> > >> >> >> >> >> >> -- >> >> Mobile +918080742446 Land line : 0251 2482633 >> >> skype ID: chandrashekhar.b.kulkarni >> >> >> >> >> >> Register at the dedicated AccessIndia list for discussing >> >> accessibility >> >> of >> >> mobile phones / Tabs on: >> >> http://mail.accessindia.org.in/mailman/listinfo/mobile. >> >> accessindia_accessindia.org.in >> >> >> >> >> >> Search for old postings at: >> >> http://www.mail-archive.com/accessindia@accessindia.org.in/ >> >> >> >> To unsubscribe send a message to >> >> accessindia-requ...@accessindia.org.in >> >> with the subject unsubscribe. >> >> >> >> To change your subscription to digest mode or make any other changes, >> >> please visit the list home page at >> >> http://accessindia.org.in/mailman/listinfo/accessindia_ >> accessindia.org.in >> >> >> >> >> >> Disclaimer: >> >> 1. Contents of the mails, factual, or otherwise, reflect the thinking >> >> of >> >> the person sending the mail and AI in no way relates itself to its >> >> veracity; >> >> >> >> 2. AI cannot be held liable for any commission/omission based on the >> >> mails >> >> sent through this mailing list.. >> >> >> > >> > >> > >> > -- >> > Warm regards, >> > >> > Subhash Chandra Vashishth >> > Mobile: +91 (11) 9811125521 >> > Please don't print this e-mail unless you really need to. Consider >> > environment! >> > >> >> >> -- >> Mobile +918080742446 Land line : 0251 2482633 >> skype ID: chandrashekhar.b.kulkarni >> > > > > -- > Warm regards, > > Subhash Chandra Vashishth > Mobile: +91 (11) 9811125521 > Please don't print this e-mail unless you really need to. Consider > environment! > -- Mobile +918080742446 Land line : 0251 2482633 skype ID: chandrashekhar.b.kulkarni Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
