Hi Sudeshna
I am replying as a separate thread with the subject as “Banking services for customers with disabilities” Regards, Prashant Naik 9967968881 On Mon, Apr 2, 2018 at 4:06 PM, Vamshi. G <gvamsh...@gmail.com> wrote: > Hi, > > > First, report the same to the next higher authorities and top > managements of the banks. Write about the same on their face book and > other social media pages. Top management is usually sensitive to > customer complaints, especially when reported in writing and on public > platforms. Finally, the matter can be reported to the banking > ombudsman who will seek explanation from the banks. Some NGO can take > up the task of filing RTIs with all the banks to see if they have > issued any internal circulars in this regard. If such internal > circulars are quoted, even the branch officials may act promptly. > Mostly, it is lack of awareness amongst the front line staff which > makes them hesitant to provide services. Unfortunately, we are far > from the ideal situation where all the banking employees should be > aware of this and there shouldn't be any need for this kind of > exercise. If anyone is ready to take up a systematic exercise as I > have mentioned, I am ready to contribute in an advisory role. > > On 4/2/18, Rishi Sharma <rishi.rocking.shar...@gmail.com> wrote: > > My very first suggestion is that close the bank branches that are > > opened in the campuses of universities and colleges because in these > > branches staff acts just like the treatment given to the persons with > > disabilities in that college or university or school. I'm a blind > > person and I have faced this problem many times. They even don't know > > the recruitment procedure opted for person with disabilities by the > > bank. In short they totally work under the influence of that > > institution. Second suggestion is to scrap this heavy examination > > system and start awareness training programs. There is a heavy > > examination system in India followed by all the banks that only makes > > the staff obidient but not intelegent. There should be no pre or main > > exam. instead of this there should be 1 exam and some awareness > > programs under which the candidates must be sent for training in the > > institutions belonging to different segments of life. For example NIVH > > Dehradun, VRTC Ludhiana, NAB Delhi, CRC Sundarnagar, etc. are some of > > the institutions dealing with blindness and other disable peoples. > > > > On 4/2/18, Sudeshna Bhattacharya <sudeshna.bhattachary...@gmail.com> > wrote: > >> Dear Friends, > >> Although RBI have mandated the banks to provide all the banking > >> facilities to the visually impaired persons, a large number of blind > >> persons are being refused the ATM, single A/c etc by various > >> banks.Even there cases, where a bank manager refused to talk to blind > >> person owing simply to her blindness , when requested and has been > >> advised to take someone sighted person with her whom the manager > >> agreed to talk too. > >> in this scenario, when I advised all of them to go to the respective > >> bank and to take the denial from the bank in writing, I was told that > >> the banks refuse even to give them the denial in writing. > >> In such cases, what should be their next step to sort out their > >> issues? I 'm writing on behalf of them as each of them don't have the > >> access to the list. > >> > >> Your suggestion / comments are awaited, > >> > >> Thanks and regards, > >> Sudeshna Bhattacharya > >> > >> > >> > >> > >> Search for old postings at: > >> http://www.mail-archive.com/accessindia@accessindia.org.in/ > >> > >> To unsubscribe send a message to > >> accessindia-requ...@accessindia.org.in > >> with the subject unsubscribe. > >> > >> To change your subscription to digest mode or make any other changes, > >> please > >> visit the list home page at > >> http://accessindia.org.in/mailman/listinfo/accessindia_ > accessindia.org.in > >> > >> > >> Disclaimer: > >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of > >> the > >> person sending the mail and AI in no way relates itself to its veracity; > >> > >> 2. AI cannot be held liable for any commission/omission based on the > >> mails > >> sent through this mailing list.. > >> > > > > > > > > > > Search for old postings at: > > http://www.mail-archive.com/accessindia@accessindia.org.in/ > > > > To unsubscribe send a message to > > accessindia-requ...@accessindia.org.in > > with the subject unsubscribe. > > > > To change your subscription to digest mode or make any other changes, > please > > visit the list home page at > > http://accessindia.org.in/mailman/listinfo/accessindia_ > accessindia.org.in > > > > > > Disclaimer: > > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the > > person sending the mail and AI in no way relates itself to its veracity; > > > > 2. AI cannot be held liable for any commission/omission based on the > mails > > sent through this mailing list.. > > > > > -- > G. Vamshi > Mobile: +91 9949349497 > Skype: gvamshi81 > > WWW.VIBEWA.ORG > EQUALITY AND DIGNITY > > > > > Search for old postings at: > http://www.mail-archive.com/accessindia@accessindia.org.in/ > > To unsubscribe send a message to > accessindia-requ...@accessindia.org.in > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, > please visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
