Thanks a lot to all of you Friends for all your valuable suggestions and info to find their issues a way towards solutions. , I'm conveying the same to them so that they can do the needful.
Thanks and regards, Sudeshna Bhattacharya On 4/3/18, Prashant Naik <pran...@gmail.com> wrote: > Hi Sudeshna > > > > I am replying as a separate thread with the subject as “Banking services > for customers with disabilities” > > > > Regards, > > Prashant Naik > > 9967968881 > > On Mon, Apr 2, 2018 at 4:06 PM, Vamshi. G <gvamsh...@gmail.com> wrote: > >> Hi, >> >> >> First, report the same to the next higher authorities and top >> managements of the banks. Write about the same on their face book and >> other social media pages. Top management is usually sensitive to >> customer complaints, especially when reported in writing and on public >> platforms. Finally, the matter can be reported to the banking >> ombudsman who will seek explanation from the banks. Some NGO can take >> up the task of filing RTIs with all the banks to see if they have >> issued any internal circulars in this regard. If such internal >> circulars are quoted, even the branch officials may act promptly. >> Mostly, it is lack of awareness amongst the front line staff which >> makes them hesitant to provide services. Unfortunately, we are far >> from the ideal situation where all the banking employees should be >> aware of this and there shouldn't be any need for this kind of >> exercise. If anyone is ready to take up a systematic exercise as I >> have mentioned, I am ready to contribute in an advisory role. >> >> On 4/2/18, Rishi Sharma <rishi.rocking.shar...@gmail.com> wrote: >> > My very first suggestion is that close the bank branches that are >> > opened in the campuses of universities and colleges because in these >> > branches staff acts just like the treatment given to the persons with >> > disabilities in that college or university or school. I'm a blind >> > person and I have faced this problem many times. They even don't know >> > the recruitment procedure opted for person with disabilities by the >> > bank. In short they totally work under the influence of that >> > institution. Second suggestion is to scrap this heavy examination >> > system and start awareness training programs. There is a heavy >> > examination system in India followed by all the banks that only makes >> > the staff obidient but not intelegent. There should be no pre or main >> > exam. instead of this there should be 1 exam and some awareness >> > programs under which the candidates must be sent for training in the >> > institutions belonging to different segments of life. For example NIVH >> > Dehradun, VRTC Ludhiana, NAB Delhi, CRC Sundarnagar, etc. are some of >> > the institutions dealing with blindness and other disable peoples. >> > >> > On 4/2/18, Sudeshna Bhattacharya <sudeshna.bhattachary...@gmail.com> >> wrote: >> >> Dear Friends, >> >> Although RBI have mandated the banks to provide all the banking >> >> facilities to the visually impaired persons, a large number of blind >> >> persons are being refused the ATM, single A/c etc by various >> >> banks.Even there cases, where a bank manager refused to talk to blind >> >> person owing simply to her blindness , when requested and has been >> >> advised to take someone sighted person with her whom the manager >> >> agreed to talk too. >> >> in this scenario, when I advised all of them to go to the respective >> >> bank and to take the denial from the bank in writing, I was told that >> >> the banks refuse even to give them the denial in writing. >> >> In such cases, what should be their next step to sort out their >> >> issues? I 'm writing on behalf of them as each of them don't have the >> >> access to the list. >> >> >> >> Your suggestion / comments are awaited, >> >> >> >> Thanks and regards, >> >> Sudeshna Bhattacharya >> >> >> >> >> >> >> >> >> >> Search for old postings at: >> >> http://www.mail-archive.com/accessindia@accessindia.org.in/ >> >> >> >> To unsubscribe send a message to >> >> accessindia-requ...@accessindia.org.in >> >> with the subject unsubscribe. >> >> >> >> To change your subscription to digest mode or make any other changes, >> >> please >> >> visit the list home page at >> >> http://accessindia.org.in/mailman/listinfo/accessindia_ >> accessindia.org.in >> >> >> >> >> >> Disclaimer: >> >> 1. Contents of the mails, factual, or otherwise, reflect the thinking >> >> of >> >> the >> >> person sending the mail and AI in no way relates itself to its >> >> veracity; >> >> >> >> 2. AI cannot be held liable for any commission/omission based on the >> >> mails >> >> sent through this mailing list.. >> >> >> > >> > >> > >> > >> > Search for old postings at: >> > http://www.mail-archive.com/accessindia@accessindia.org.in/ >> > >> > To unsubscribe send a message to >> > accessindia-requ...@accessindia.org.in >> > with the subject unsubscribe. >> > >> > To change your subscription to digest mode or make any other changes, >> please >> > visit the list home page at >> > http://accessindia.org.in/mailman/listinfo/accessindia_ >> accessindia.org.in >> > >> > >> > Disclaimer: >> > 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the >> > person sending the mail and AI in no way relates itself to its veracity; >> > >> > 2. AI cannot be held liable for any commission/omission based on the >> mails >> > sent through this mailing list.. >> > >> >> >> -- >> G. Vamshi >> Mobile: +91 9949349497 >> Skype: gvamshi81 >> >> WWW.VIBEWA.ORG >> EQUALITY AND DIGNITY >> >> >> >> >> Search for old postings at: >> http://www.mail-archive.com/accessindia@accessindia.org.in/ >> >> To unsubscribe send a message to >> accessindia-requ...@accessindia.org.in >> with the subject unsubscribe. >> >> To change your subscription to digest mode or make any other changes, >> please visit the list home page at >> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in >> >> >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the person sending the mail and AI in no way relates itself to its >> veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the mails >> sent through this mailing list.. >> > > > > Search for old postings at: > http://www.mail-archive.com/accessindia@accessindia.org.in/ > > To unsubscribe send a message to > accessindia-requ...@accessindia.org.in > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, please > visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of the > person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
