Hi, I am not sure how was the site's accessibility earlier as I haven't used the site so far and only for the past couple of days I tried to first register myself at IRCTC, it's truely very tricky as I was to use chrome and firefox with shifting combination of NVDA and JAWs.
But my try with the app is quite accessibility, to morn I booked my tickets through the app, only challenge I faced was the capture for which I needed sighted assistance... But of course I didn't know how to book ticket with concession, I found an option for senior citizen once I entered the age of my dad. Hope the app may be of a temporary relief till the site is repaired to cater us... I do have a doubt in booking: > Can I book on concession when I travel with 2 or 3 more people? If so how > should I select my escort and will all of us be seated together? On 9/27/18, Aruni Sharma <aruni...@gmail.com> wrote: > Hello Ahuishek, If you move line by line on the payment page, NVDA will > announce different tabs. Press enter on anyone of them and then select the > appropriate radio button. > Thanks and regards, > Dr. Aruni Sharma. > Associate Professor, Dept. of Political Science, JNPG College, Lucknow, > India. > twitter: www.twitter.com/arunisharma > facebook: www.facebook.com/arunisharma > Skype: arunisha...@outlook.com > > > > > On Thu, 27 Sep 2018 at 10:31, Abhishek Pandya <abhishekpand...@gmail.com> > wrote: > >> hi @Dr. Aruni Sharma, >> >> I could almost book the ticket on IRCTC with your suggested >> combination of NVDA and firefox, I am getting stuck at the last step >> of makeing payment. >> >> After review booking when I press "continue", I cannot see any options >> except for "Preferred banks". Also, while I have added at least 4 >> options in preferred banks and if I try opening the said tab, nothing >> is visible in the tab. >> >> Further, sighted people with other browsers can see various options >> such as UPI, Creditcards and Paytm. >> >> hence, can you suggest any key combinations in NVDA/any workaround for >> the said problem? >> >> Thanks and regards, >> >> Abhishek Pandya. >> >> On 9/24/18, Dr. Aruni Sharma <aruni...@gmail.com> wrote: >> > Hello, While there is certain need to bring pressure upon IRCTC, Please >> note >> > the following: As has been mentioned previously in this list, it is >> possible >> > to book ticket using firefox in combination with NVDA. >> > >> > The user ID and password field is not accessible with jaws? >> > comment: The problem is with Microsoft edge browser. The only one >> > working >> > for us well and that too with NVDA is firefox. >> > >> > somehow you can manage to login. after login selection of station, >> > quota, >> > etc are >> > not accessible. before login the selection of above are not accessible. >> > >> > Comment: These things can be managed well with NVDA object navigation. >> > >> > Regular and advance user can manage it with trial and error. There is >> some >> > overlaying graphics on their page which hide the login field. After long >> > cummunication However, they have now fixed the error of OTP. >> > >> > Comment: Apart from OTP I think there is also option for audio capcha, >> > although I could find it once or twice only while using google chrome >> with >> > chromevox. It is also possible to use irctc in a more accessible way >> > with >> > google chrome in combination with chromevox >> > >> > Also now you can book concession ticket through IRCTC with escort if the >> > escort is a >> > senior citizen. previously it was not possible. >> > >> > Comment: I have not noticed any such limitation. Concessional tickets >> can be >> > booked for blind and escort passengers using irctc. >> > >> > secondly, their enquiry website, www.indianrail.gov.in has now become >> > inaccessible. they have put graphical captcha on each enquiry. >> > >> > Comment: This problem was earlier there also but for PNR inquiry only. >> This >> > has now further aggravated. >> > I am planning to prepare two audio walk-throughs one for booking tickets >> > using IRCTC site with NVDA and Firefox. And another one for >> > accomplishing >> > same task with google chrome and chromevox. The IRCTC rail connect app >> > on >> > android is also quite accessible. If there is solution provided for >> capcha, >> > booking rail ticket would become fully accessible for a visually >> > impaired >> > person. >> > Thanks >> > Aruni. >> > >> > -----Original Message----- >> > From: George Abraham >> > Sent: Monday, September 24, 2018 11:06 AM >> > To: 'AccessIndia: a list for discussing accessibility and issues >> concerning >> > the disabled.' >> > Subject: Re: [AI] IRCTC became inaccessible >> > >> > Please clarify! As the letter from the IRCTC claims that all is well >> now. Is >> > the website accessible at present? >> > >> > -----Original Message----- >> > From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On >> Behalf >> > Of bhawani shankar verma >> > Sent: Monday, September 24, 2018 10:10 AM >> > To: AccessIndia: a list for discussing accessibility and issues >> concerning >> > the disabled. >> > Subject: Re: [AI] IRCTC became inaccessible >> > >> > dear sazid, >> > >> > following is my letter to IRCTC and reply from IRCTC. I don't think that >> > apart from this correspondence, there is no track two negotiation is >> being >> > held with IRCTC or indian railway. however, being a railway employee you >> may >> > persue the matter with CRIS. the text follows: >> > >> > To, >> > The Director >> > Indian Railway Catering and Tourism Corporation Ltd., B 148, 11th Floor, >> > Statesman House, Barakhamba Road New Delhi-110001 >> > >> > Subject: Denial of Internet ticketing facility to blind persons >> > >> > Dear Sir/Madam, >> > >> > I am writing on behalf of the visually impaired community of the >> > country. >> > Your Railway Ticketing website www.irctc.co.in has now become totally >> > inaccessible to use for the millions of blind persons in the country. >> > It may be noted that with persistent advocacy and favourable court >> orders In >> > the court of CCPD vide Case No. 88/1101/13-14 dated 06/12/2013, Bhawani >> > Shankar Verma VS IRCTC we had been able to get the changes implemented >> in >> > the earlier IRCTC website. In particular OTP based verification was >> > specially introduced as an alternative to the graphical CAPTCHA. Even >> though >> > the website was not fully compliant to the International or National Web >> > Accessibility Guidelines, it was usable by digitally literate blind >> persons >> > including myself. You may be aware that even totally blind persons can >> use >> > the computer and internet independently using Screen Reading software >> > (Talking software like NVDA, Jaws). However, despite having this ability >> > blind persons cannot use the websites which are designed in violation of >> > standard practices and accessibility guidelines. >> > You have recently put in place a totally new website for internet ticket >> > booking. This website is unfortunately totally inaccessible for blind >> > persons and also those disabled persons who cannot use the computer >> mouse. >> > The OTP verification feature put in place by you is of no use now. The >> blind >> > persons are not able to even reach to the login form. >> > We have received complaints to this effect from many blind persons from >> the >> > country. I have also personally verified the issues with the website. >> > We urge you to immediately get the website tested and retrofitted for >> > accessibility. It must be made compliant to the Web Content >> > Accessibility >> > Guidelines version 2.0. We can assist in this process if you so desire. >> > You will appreciate that blind persons like other citizens have a right >> to >> > use the railways and therefore should be capable of booking tickets >> online. >> > The Ministry of Social Justice has in fact provided Online Rail >> Reservation >> > Concession Cards in collaboration with railways for this purpose. But >> > now >> > with the change in the reservation website, these Cards are also of no >> use. >> > Please take up this matter urgently and for the moment restore previous >> > version of the website. You may get the new interface tested and >> corrected >> > simultaneously. Any change in this kind of website should be done only >> after >> > disability accessibility audit since it is used by persons with >> > different >> > capabilities and disabilities all over the country. >> > I am sorry to say that if urgent action is not taken on this matter, we >> will >> > be forced to escalate this matter to the Government and Judiciary. >> > >> > Thanking you, >> > >> > >> > (Bhawani Shankar Verma) >> > Behind Bombay ricemill, Millpara, >> > Durg, CG 491001 >> > Ph:9827157594. >> > >> > REPLY FROM IRCTC: >> > >> > INDIAN RAILWAY CATERING AND TOURISM CORPORATION LTD. (A Govt. of India >> > Enterprise-Mini Ratna) >> > >> > "CIN.U7489913L1999G01101707" : info(crirctc.com Website : >> www.iretc.com >> > >> > Date : >> > >> > No.2014/IRCTC/ERTD/E-Tickets Date:26.07.2018 >> > >> > Dy. Chief Commissioner, >> > >> > Department of Empowerment of Persons with Disabilities >> > >> > Ministry of Social Justice and Empowerment >> > >> > Government of India >> > >> > New Delhi >> > >> > Sub: Complaint dated 22.06.2018 of Mr. J.L Kaul, Secretary General, >> > All >> > India Confederation of the Blind regarding inaccessible online portal >> > www.ircte.co.in >> > >> > Ref: Your office letter No. 9990/1101/2018 dated 12.07.2018 >> > >> > With reference to above, the pointwise comments on the prayer raised >> > by >> > complainant are as under: >> > >> > It is not possible to revert to the old User Interface as New User >> > Interface has been designed to provide more and advanced features >> looking to >> > the present day trends in ecommerce online Travel Portals. New User >> > interface has been liked by a very large number of users. >> > >> > However, to ensure that Blind persons are able to book tickets without >> any >> > problem and in the same manner as in the old User Interface, all the >> > functionalities like OTP in place of Captcha and keyboard navigation >> > etc. >> > have been restored in New User Interface also which were temporarily not >> > available for some time due to migration issues. Now these >> functionalities >> > are working properly and are at par with old User Interface. In view of >> > above explanation, need of going back to old User Interface does not >> exist >> > New User Interface has many new functionalities like waitlist prediction >> > etc. which were not available in old User Interface and the need for the >> > same was felt for quite some time in past. >> > >> > This is being ensured, however a temporary lapse occurred due to >> technical >> > issues. In future, additional care will be taken. >> > >> > Web accessibility has been made available at par with old User >> Interface. >> > >> > We are sure that many persons with visual impairment might have used >> the >> > new User Interface after changes have been rectified. If still any gap >> > is >> > felt by the Confederation in old User Interface and New User Interface, >> the >> > same may be brought to our notice for further rectification. >> > >> > >> > - >> > >> > (Sunil Kumar) GGM IT, IRCTC >> > >> > >> > Copy: r. J.L. Kaul, Secretary General, All India Confederation of Blind >> > >> > Regd. & Corp. Office: 11th Floor, B-148, Statesman House, Baralthamba >> Road, >> > New Delhi-110 001. Tel. :011-23311263-64 Fax: 011-233112% IT Deptt. : >> > Internet Ticketing Center, IRCA Building. State Entry Road, New >> Delhi-110055 >> > Tel. : 23345804. 23345805 Fax : 011-23741117 >> > >> > >> > -----Original Message----- >> > From: sazid shaik >> > Sent: Monday, September 24, 2018 7:23 AM >> > To: AccessIndia: a list for discussing accessibility and issues >> concerning >> > the disabled. >> > Subject: Re: [AI] IRCTC became inaccessible >> > >> > Dear friends, >> > As yesterday I asked the list members who can draft a letter the issues >> > facing by our blind persons do not know wether that mail hits this list >> or >> > not for the same once again i am writing this mail. >> > please respond as early as possible. As our GM is coming on 1st >> > october. >> > >> > thanks and regards, >> > sazid >> > >> > On 9/13/18, Yogesh Chhabra <yogesh4...@gmail.com> wrote: >> >> Dear friends as IRCTC became inaccessible so I have posted a tweet to >> >> Piyush Goyal and Railway ministry and other concerned Ministry the >> >> ministry of Electronics and information technology and its Minister >> >> Ravi Shankar Prasad. here I would like to see your replies on that we >> >> eat so that more and more efforts can be made on this issue. Below I >> >> am posting a link of my tweet >> >> >> >> Check out @yogesh4040’s Tweet: >> >> https://twitter.com/yogesh4040/status/1040280727768641537?s=09 >> >> >> >> >> >> >> >> Search for old postings at: >> >> http://www.mail-archive.com/accessindia@accessindia.org.in/ >> >> >> >> To unsubscribe send a message to >> >> accessindia-requ...@accessindia.org.in >> >> with the subject unsubscribe. >> >> >> >> To change your subscription to digest mode or make any other changes, >> >> please visit the list home page at >> >> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org >> >> .in >> >> >> >> >> >> Disclaimer: >> >> 1. Contents of the mails, factual, or otherwise, reflect the thinking >> >> of the person sending the mail and AI in no way relates itself to its >> >> veracity; >> >> >> >> 2. AI cannot be held liable for any commission/omission based on the >> >> mails sent through this mailing list.. >> >> >> > >> > >> > >> > >> > Search for old postings at: >> > http://www.mail-archive.com/accessindia@accessindia.org.in/ >> > >> > To unsubscribe send a message to >> > accessindia-requ...@accessindia.org.in >> > with the subject unsubscribe. >> > >> > To change your subscription to digest mode or make any other changes, >> please >> > visit the list home page at >> > >> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in >> > >> > >> > Disclaimer: >> > 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the >> > person sending the mail and AI in no way relates itself to its veracity; >> > >> > 2. 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AI cannot be held liable for any commission/omission based on the >> mails >> > sent through this mailing list.. >> > >> > >> > >> > >> > Search for old postings at: >> > http://www.mail-archive.com/accessindia@accessindia.org.in/ >> > >> > To unsubscribe send a message to >> > accessindia-requ...@accessindia.org.in >> > with the subject unsubscribe. >> > >> > To change your subscription to digest mode or make any other changes, >> please >> > visit the list home page at >> > >> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in >> > >> > >> > Disclaimer: >> > 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the >> > person sending the mail and AI in no way relates itself to its veracity; >> > >> > 2. AI cannot be held liable for any commission/omission based on the >> mails >> > sent through this mailing list.. >> > >> >> >> -- >> ACP >> >> >> >> >> Search for old postings at: >> http://www.mail-archive.com/accessindia@accessindia.org.in/ >> >> To unsubscribe send a message to >> accessindia-requ...@accessindia.org.in >> with the subject unsubscribe. >> >> To change your subscription to digest mode or make any other changes, >> please visit the list home page at >> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in >> >> >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the person sending the mail and AI in no way relates itself to its >> veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the mails >> sent through this mailing list.. >> > > > > Search for old postings at: > http://www.mail-archive.com/accessindia@accessindia.org.in/ > > To unsubscribe send a message to > accessindia-requ...@accessindia.org.in > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, please > visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of the > person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
