Hi,
Write a complaint to ICICI bank on their website using their online
grievance redressal form. Mention that if  they do not comply within
30 days, you will be forced to file a complaint with RBI Ombudsman as
per the provisions of RBI circular on 'Banking services to senior
citizens and the disabled' dated November 9, 2017. They will surely
respond.

On 3/9/22, Mahesh S. Panicker <maheshspanic...@gmail.com> wrote:
> Standard Chartered did V KYC for me without drama. With ICICI, it was
> originally very difficult, pre-Covid times it was and they originally
> refused to process my documents after home KYC. As I kept writing, and
> using up all avenues of protest and complaind, they eventually
> processed my application. It was the ICICI Platinum card. On the basis
> of that card, I got the AmazonPay card issued without any issues, and
> the onboarding process in that case took just a couple of minutes.
>
> On 3/9/22, Sandesh <sandeshnaray...@gmail.com> wrote:
>> You could certainly schedule for V KYC and it has to be done without any
>> issue.
>> You could also write to Amazon and ICICI bank telling them these things.
>> and if you are comfortable for home KYC, ask them why even after making
>> it
>> scheduled is not done so far? Amazon would certainly be of assistance
>> here.
>>
>> I did get this credit card about 2 and half years back without any
>> problem.
>>
>> the person came to my residence and everything went smoothly.
>>
>> Vande Mataram
>>
>> ----- Original Message -----
>> From: "Bharat" <bhara...@gmail.com>
>> To: "AccessIndia: a list for discussing accessibility and issues
>> concerning
>>
>> the disabled." <accessindia@accessindia.org.in>
>> Sent: Wednesday, March 9, 2022 9:36 PM
>> Subject: [AI] KYC for banking facilities for the blind
>>
>>
>>> Hi all,
>>>
>>> I recently filled up the online application for the Amazon ICICI
>>> credit card & was presented with the video KYC option. Once I opted
>>> for that, the representative refused to conduct my KYC once she
>>> realised me being blind. She instead suggested me to opt for the home
>>> document collection option.
>>>
>>> I have scheduled the home collection thrice but no one has come up for
>>> it till now.
>>>
>>> I would like to know, if the video KYC is not for the blind. & if yes,
>>> then what are the rules for it.
>>>
>>> Thank you,
>>>
>>> Bharat.
>>>
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>>
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>
>
> --
> Dr. Mahesh S. Panicker
> Associate Professor,
> Department of Political Science,
> Lady Shri Ram College for Women,
> Lajpat Nagar
> New Delhi 110024
>
> --
> Disclaimer:
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> person sending the mail and AI in no way relates itself to its veracity;
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> sent through this mailing list..
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>
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>


-- 
Thanks & Regards
Harshit Lohia

-- 
Disclaimer:
1. Contents of the mails, factual, or otherwise, reflect the thinking of the 
person sending the mail and AI in no way relates itself to its veracity;

2. AI cannot be held liable for any commission/omission based on the mails sent 
through this mailing list..


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