Hi Bharat, Proceed with registering your complaint with RBI Ombudsman. I am not aware of RBI guidelines by which physical KYC is permanently closed.
On 3/17/22, Bharat <bhara...@gmail.com> wrote: > Hi all, > > I have heard from ICICI regarding my request. As expected, they refuse > to help. Should I still continue to persue their complaint redressal > system or directly reach out to RBI in this regard. > > Please have a look at the below mail: > > --------- > > Dear Customer, > > Greetings from ICICI Bank. > > Hope you and your loved ones are healthy and safe. > > We sincerely regret for the delay in response and inconvenience caused to > you. > > > > Based on our record your application is not eligible for video KYC. > > > > In case you wish to do video KYC, we suggest cancelling the > application and applying again. You can opt for Video KYC in the new > application. > > > > However, please be informed that the cancellation request will take 7 > working days to get processed and the application will be de-linked in > another 7 working days. > > > > Hence you can apply again only post 14 working days. Please revert > back to us with your confirmation and we shall raise a request for > cancellation. > > Please be informed that due to RBI guidelines, Physical KYC is > permanently closed. You can only apply through Video KYC if Aadhaar > linked with your mobile number and complete address updated in your > Aadhaar. > > > Looking forward to more opportunities to be of service to you > > Thank you for giving us the opportunity to serve. > > Bank Digitally and Stay Safe! > > Sincerely, > > > Manimegalai R > Customer Service Officer > ICICI Bank Limited > > On 3/16/22, Bharat <bhara...@gmail.com> wrote: >> Hi Harshit, >> >> Thank you so much for the prompt reply. I would surely do that in case >> nothing works & would certainly get back witht he final outcome. >> >> Thank you, >> >> Bharat. >> >> On 3/15/22, Harshit Lohia <lohia...@gmail.com> wrote: >>> Dear Mr. Bharat, >>> Please note the date on which you have made a complaint to ICICI bank. >>> On 30th day of filing complaint with ICICI bank approach RBI Ombudsman >>> via CMS portal. The link is available on RBI's official website. While >>> registering the complaint mention that you have approached the bank on >>> which date; your declaration in this regard may suffice. You may >>> choose to attach any other document/communication such as mail >>> regarding schedule of KYC call or application copy. If you don't have >>> any document you may submit the complaint without any attachment also. >>> This pressurises the bank to act with urgency. >>> >>> Regards >>> Harshit >>> >>> On 3/15/22, Bharat <bhara...@gmail.com> wrote: >>>> Hi, >>>> >>>> Here is the update on this. My Kyc has now been rescheduled for the >>>> 3rd time. On each of these days, let alone the represetative visit, I >>>> haven't even received a phone call from anyone. >>>> >>>> I have also written to ICICI on their website for the 1st level >>>> complaint but to no avail as no one got back to me. Considering, ICICI >>>> did not send me a copy of my submission to me despite asking for my >>>> email ID at the time of submitting my request, I don't even have a >>>> proof of my submission. >>>> >>>> I called up the Amazon customercare who assured me that they have >>>> raised my concern to the verification department & have lined up my >>>> request at the high priority. In such a scenario I technically have no >>>> proof of having reached out to ICICI to be attached at the time of >>>> complaining to banking ombudsman. >>>> >>>> Thank you, >>>> >>>> Bharat. >>>> >>>> >>>> >>>> On 3/10/22, Harshit Lohia <lohia...@gmail.com> wrote: >>>>> Hi, >>>>> Write a complaint to ICICI bank on their website using their online >>>>> grievance redressal form. Mention that if they do not comply within >>>>> 30 days, you will be forced to file a complaint with RBI Ombudsman as >>>>> per the provisions of RBI circular on 'Banking services to senior >>>>> citizens and the disabled' dated November 9, 2017. They will surely >>>>> respond. >>>>> >>>>> On 3/9/22, Mahesh S. Panicker <maheshspanic...@gmail.com> wrote: >>>>>> Standard Chartered did V KYC for me without drama. With ICICI, it was >>>>>> originally very difficult, pre-Covid times it was and they originally >>>>>> refused to process my documents after home KYC. As I kept writing, >>>>>> and >>>>>> using up all avenues of protest and complaind, they eventually >>>>>> processed my application. It was the ICICI Platinum card. On the >>>>>> basis >>>>>> of that card, I got the AmazonPay card issued without any issues, and >>>>>> the onboarding process in that case took just a couple of minutes. >>>>>> >>>>>> On 3/9/22, Sandesh <sandeshnaray...@gmail.com> wrote: >>>>>>> You could certainly schedule for V KYC and it has to be done without >>>>>>> any >>>>>>> issue. >>>>>>> You could also write to Amazon and ICICI bank telling them these >>>>>>> things. >>>>>>> and if you are comfortable for home KYC, ask them why even after >>>>>>> making >>>>>>> it >>>>>>> scheduled is not done so far? Amazon would certainly be of >>>>>>> assistance >>>>>>> here. >>>>>>> >>>>>>> I did get this credit card about 2 and half years back without any >>>>>>> problem. >>>>>>> >>>>>>> the person came to my residence and everything went smoothly. >>>>>>> >>>>>>> Vande Mataram >>>>>>> >>>>>>> ----- Original Message ----- >>>>>>> From: "Bharat" <bhara...@gmail.com> >>>>>>> To: "AccessIndia: a list for discussing accessibility and issues >>>>>>> concerning >>>>>>> >>>>>>> the disabled." <accessindia@accessindia.org.in> >>>>>>> Sent: Wednesday, March 9, 2022 9:36 PM >>>>>>> Subject: [AI] KYC for banking facilities for the blind >>>>>>> >>>>>>> >>>>>>>> Hi all, >>>>>>>> >>>>>>>> I recently filled up the online application for the Amazon ICICI >>>>>>>> credit card & was presented with the video KYC option. Once I opted >>>>>>>> for that, the representative refused to conduct my KYC once she >>>>>>>> realised me being blind. She instead suggested me to opt for the >>>>>>>> home >>>>>>>> document collection option. >>>>>>>> >>>>>>>> I have scheduled the home collection thrice but no one has come up >>>>>>>> for >>>>>>>> it till now. >>>>>>>> >>>>>>>> I would like to know, if the video KYC is not for the blind. & if >>>>>>>> yes, >>>>>>>> then what are the rules for it. >>>>>>>> >>>>>>>> Thank you, >>>>>>>> >>>>>>>> Bharat. >>>>>>>> >>>>>>>> -- >>>>>>>> Disclaimer: >>>>>>>> 1. Contents of the mails, factual, or otherwise, reflect the >>>>>>>> thinking >>>>>>>> of >>>>>>>> the person sending the mail and AI in no way relates itself to its >>>>>>>> veracity; >>>>>>>> >>>>>>>> 2. AI cannot be held liable for any commission/omission based on >>>>>>>> the >>>>>>>> mails >>>>>>>> >>>>>>>> sent through this mailing list.. >>>>>>>> >>>>>>>> >>>>>>>> Search for old postings at: >>>>>>>> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>>>>>>> --- >>>>>>>> You received this message because you are subscribed to the Google >>>>>>>> Groups >>>>>>>> >>>>>>>> "AccessIndia" group. >>>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>>> send >>>>>>>> an >>>>>>>> >>>>>>>> email to accessindia+unsubscr...@accessindia.org.in. >>>>>>>> To view this discussion on the web visit >>>>>>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CALkJ5UD_viiMNpc-yEsOSK7DyKa9x0ywE2A36B6US-%3DQ_sZzfA%40mail.gmail.com. >>>>>>>> >>>>>>> >>>>>>> -- >>>>>>> Disclaimer: >>>>>>> 1. Contents of the mails, factual, or otherwise, reflect the >>>>>>> thinking >>>>>>> of >>>>>>> the >>>>>>> person sending the mail and AI in no way relates itself to its >>>>>>> veracity; >>>>>>> >>>>>>> 2. AI cannot be held liable for any commission/omission based on the >>>>>>> mails >>>>>>> sent through this mailing list.. >>>>>>> >>>>>>> >>>>>>> Search for old postings at: >>>>>>> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>>>>>> --- >>>>>>> You received this message because you are subscribed to the Google >>>>>>> Groups >>>>>>> "AccessIndia" group. >>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>> send >>>>>>> an >>>>>>> email to accessindia+unsubscr...@accessindia.org.in. >>>>>>> To view this discussion on the web visit >>>>>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/001001d833dc%246bb40050%240201a8c0%40DESKTOPNR7CDRK. >>>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> Dr. Mahesh S. Panicker >>>>>> Associate Professor, >>>>>> Department of Political Science, >>>>>> Lady Shri Ram College for Women, >>>>>> Lajpat Nagar >>>>>> New Delhi 110024 >>>>>> >>>>>> -- >>>>>> Disclaimer: >>>>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking >>>>>> of >>>>>> the >>>>>> person sending the mail and AI in no way relates itself to its >>>>>> veracity; >>>>>> >>>>>> 2. AI cannot be held liable for any commission/omission based on the >>>>>> mails >>>>>> sent through this mailing list.. >>>>>> >>>>>> >>>>>> Search for old postings at: >>>>>> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>>>>> --- >>>>>> You received this message because you are subscribed to the Google >>>>>> Groups >>>>>> "AccessIndia" group. >>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>> send >>>>>> an >>>>>> email to accessindia+unsubscr...@accessindia.org.in. >>>>>> To view this discussion on the web visit >>>>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFAyNEPV_ZhuYxyTxRDabHKCSFev7bvfhF6Zf8iqxGAxgz7b%3Dw%40mail.gmail.com. >>>>>> >>>>> >>>>> >>>>> -- >>>>> Thanks & Regards >>>>> Harshit Lohia >>>>> >>>>> -- >>>>> Disclaimer: >>>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking >>>>> of >>>>> the >>>>> person sending the mail and AI in no way relates itself to its >>>>> veracity; >>>>> >>>>> 2. AI cannot be held liable for any commission/omission based on the >>>>> mails >>>>> sent through this mailing list.. >>>>> >>>>> >>>>> Search for old postings at: >>>>> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>>>> --- >>>>> You received this message because you are subscribed to the Google >>>>> Groups >>>>> "AccessIndia" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>> an >>>>> email to accessindia+unsubscr...@accessindia.org.in. >>>>> To view this discussion on the web visit >>>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJDDuoxDRcTcep4E7JzKifD0YoOfnL8XO8pBodFBgwkDdhTFgA%40mail.gmail.com. >>>>> >>>> >>>> -- >>>> Disclaimer: >>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking >>>> of >>>> the >>>> person sending the mail and AI in no way relates itself to its >>>> veracity; >>>> >>>> 2. AI cannot be held liable for any commission/omission based on the >>>> mails >>>> sent through this mailing list.. >>>> >>>> >>>> Search for old postings at: >>>> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>>> --- >>>> You received this message because you are subscribed to the Google >>>> Groups >>>> "AccessIndia" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an >>>> email to accessindia+unsubscr...@accessindia.org.in. >>>> To view this discussion on the web visit >>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CALkJ5UCVZKkjtSP7Ap338LMq1ppQ6rekP8KiuGM8YnSvKkFf%2BQ%40mail.gmail.com. >>>> >>> >>> >>> -- >>> Thanks & Regards >>> Harshit Lohia >>> >>> -- >>> Disclaimer: >>> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >>> the >>> person sending the mail and AI in no way relates itself to its veracity; >>> >>> 2. AI cannot be held liable for any commission/omission based on the >>> mails >>> sent through this mailing list.. >>> >>> >>> Search for old postings at: >>> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>> --- >>> You received this message because you are subscribed to the Google >>> Groups >>> "AccessIndia" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an >>> email to accessindia+unsubscr...@accessindia.org.in. >>> To view this discussion on the web visit >>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJDDuox0V%3Dihu52ebcD-DzTFFrWd9Dhp_hCSerVcJG9Reh29Tg%40mail.gmail.com. >>> >> > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of the > person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/accessindia@accessindia.org.in/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to accessindia+unsubscr...@accessindia.org.in. > To view this discussion on the web visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CALkJ5UA%3DA2YL-Mu9dowhERBf%3DUtAM6Sp0GL7-FAHeTnqkUaMMA%40mail.gmail.com. > -- Thanks & Regards Harshit Lohia -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to accessindia+unsubscr...@accessindia.org.in. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJDDuowSXwLLPQ%2BbjTcdKoBj88sH80apqR2Lg5wz_g9%3DtD8nGw%40mail.gmail.com.
