Sindhu-tried calling. Please write to the MD and take a formal response from them before taking next step of approaching to RBI.
ICICI has been behaving bad off late and we need to pick up this one day for sure. Sent from my iPhone > On 16-May-2022, at 11:40 AM, Harshit Lohia <lohia...@gmail.com> wrote: > > Hi, > Since more than 30 days have already passed, you should definitely > give a formal complaint against ICICI Bank to RBI Ombudsman at the > portal www.cms.rbi.org.in > As per the RBI's recently released notification on operation of credit > card and debit card, the entire responsibility of credit card > operations lies with the bank in case of co-branded credit card. The > fintech partner (Amazon in this case) is responsible for marketing and > sourcing only. If you want to make your case stronger, you should also > attach CIBIL score obtained from your bank (which is paid facility, I > suppose). Credit score obtained from online platforms are approximate > and not accurate. > > Regards > Harshit > > > >> On 5/16/22, Sindhu bharani <sindhuc...@gmail.com> wrote: >> Hello all, >> Hope all of you are doing great. >> I am writing this mail to seek advice from you all regarding the subject >> matter. >> >> I have applied for Amazon pay ICICI Credit Card a year ago and KYC >> verification was done successfully. After few days I have come to know >> that my application has been rejected without mentioning any reason. And >> as you all must be aware of the fact that once the application is rejected, >> one cannot apply for it at least till six months. I have contacted customer >> care to check for the reason for my application rejection. But, I have not >> got any response. They just said, they are taking the complaint and they >> will get back to me. And they never got back to me. Nor did I get any >> complain reference number from them. That was just a verbal communication >> that my complaint has been registered which was not so much reliable. after >> many possible trials in my purview, I have become hopeless and gave up. >> >> After an year, very recently, I have re-applied for it and my video KYC was >> done successfully. And documents were not verified for some unknown reason. >> I was getting a message saying that “the documents could not be verified >> please upload again” even after applying for number of times with >> recommended file size and recommended documents in the recommended format, >> my documents were not verified. >> Upon checking the same with customer care executive, they have been >> informing that The documents that I have uploaded were not verified. And >> they asked me to upload the documents for number of times. I have even >> mailed them the documents. But no use. >> >> One fine day, upon questioning the customer care agent finally, I have been >> informed that my application has been rejected. >> And when I asked for the reason, they said they cannot disclose the reason. >> >> >> I am interested to know if there is any rule or any policy that the >> application holder should not be informed or need not be informed of the >> reason for rejection of his/her credit card ? Also, I wish to know if there >> is any way to file a complaint regarding the same? >> >> >> Thanks and regards >> Sindhu Bharani >> >> -- >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of the >> person sending the mail and AI in no way relates itself to its veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the mails >> sent through this mailing list.. >> >> >> Search for old postings at: >> http://www.mail-archive.com/accessindia@accessindia.org.in/ >> --- >> You received this message because you are subscribed to the Google Groups >> "AccessIndia" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to accessindia+unsubscr...@accessindia.org.in. >> To view this discussion on the web visit >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/12FF6A68-0C21-46AB-95BD-96DD6C257686%40gmail.com. >> > > > -- > Thanks & Regards > Harshit Lohia > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of the > person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/accessindia@accessindia.org.in/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to accessindia+unsubscr...@accessindia.org.in. > To view this discussion on the web visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJDDuoyATHtR0f8vgnc%2BhHkJusjB61zWD5Sdhd1S1kNVgaZ_qg%40mail.gmail.com. -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to accessindia+unsubscr...@accessindia.org.in. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/C8086BAE-C2B0-4F63-A028-2288058FAA5C%40amarjain.com.
