Hi List Members, As per the above two instructions of RBI, all credit card issuers have to disclose in writing reason for rejecting credit card application. The above 2 circulars should be invariably quoted in written complaint to bank and then to RBI Ombudsman. Hope this helps
Regards Harshit Lohia On 5/16/22, Harshit Lohia <lohia...@gmail.com> wrote: > Hi, > In the Master Circular on Loans and Advances > <https://rbi.org.in/Scripts/NotificationUser.aspx?Id=9902&Mode=0#226>M > <https://rbi.org.in/Scripts/NotificationUser.aspx?Id=9902&Mode=0#226>1st > July, 2015 it is clearly mentioned that > "In case of all categories of loans irrespective of any threshold limits, > including credit card applications, the lenders should convey in writing, > the main reason/reasons which, in the opinion of the bank after due > consideration, have led to rejection of the loan applications within > stipulated time". > > Further, in the Master Direction – Credit Card and Debit Card – Issuance > and Conduct Directions, 2022 > <https://rbi.org.in/Scripts/NotificationUser.aspx?Id=12300&Mode=0>dated > 21st April, 2022 it is clearly stated that > In case of rejection of a credit card application, the card-issuer shall > convey in writing the specific reason/s which led to the rejection of the > application. > > > > > On Mon, May 16, 2022 at 1:37 PM Payal Ki Jhankar <paya...@gmail.com> wrote: > >> hi, >> a couple of months back, Bharat Bharadwaj had a similar issue. there >> is a rather long thread of 36 mails about it. i am pasting here the >> last mail sent by him. please check with the thread in the archives to >> see how it all went down. >> Hi all, >> >> So, finally I also received the physical card & the things are sorted for >> once. >> >> In the meantime, I also have received a reply fromt he ICICI >> customercare for you to go through & judge for yourselves up to what >> extent do they live up to their claims: >> >> Dear Mr. Bhardwaj, >> >> We write with reference to your complaint no. N202122014024901 >> addressed to The Office of RBI Ombudsman, Delhi, which has been >> forwarded to us for due analysis and redressal with regard to the >> concerns raised pertaining to your Credit Card Application >> 8201XXXXX5367. In this connection, we wish to state as under: >> >> On receipt of your complaint we have verified the details and would >> like to state that, in the absence of written VKYC guidelines for >> visually impaired customers, biometric KYC mode is followed and guided >> to customer. However in your case agent had incorrectly marked the >> lead as “unable” instead of “rejected” due to which lead was not >> assigned to agency for biometric KYC. Further we would like to state >> that agency pick up was completed by March 23, 2022 and we would like >> to confirm that, your credit card application is approved and an >> Amazon Pay ICICI Bank Credit Card no 4315XXXXXXXX8002 is allocated in >> your name. Further, the bank is in the process of dispatching the same >> to you and you will be receiving the same in 10 working days. >> >> Please accept our sincere apologies for the inconvenience caused. We >> urge you to treat this incident as an exceptional occurrence and not >> an indicator of our service levels. >> >> We trust the above clarifies the concerns raised by you. >> >> We affirm that ICICI Bank at all times acts with diligence, in good >> faith, and in no manner prejudicial to the interests of its customers. >> >> Looking forward to your co-operation in helping us serve you better. >> >> Sincerely, >> >> Divya P >> Manager - Service Quality >> >> Thank you, >> >> Bharat. >> >> On 5/16/22, Amar Jain <amarj...@amarjain.com> wrote: >> > Sindhu-tried calling. >> > >> > Please write to the MD and take a formal response from them before >> > taking >> > next step of approaching to RBI. >> > >> > ICICI has been behaving bad off late and we need to pick up this one >> > day >> for >> > sure. >> > >> > Sent from my iPhone >> > >> >> On 16-May-2022, at 11:40 AM, Harshit Lohia <lohia...@gmail.com> wrote: >> >> >> >> Hi, >> >> Since more than 30 days have already passed, you should definitely >> >> give a formal complaint against ICICI Bank to RBI Ombudsman at the >> >> portal www.cms.rbi.org.in >> >> As per the RBI's recently released notification on operation of credit >> >> card and debit card, the entire responsibility of credit card >> >> operations lies with the bank in case of co-branded credit card. The >> >> fintech partner (Amazon in this case) is responsible for marketing and >> >> sourcing only. If you want to make your case stronger, you should also >> >> attach CIBIL score obtained from your bank (which is paid facility, I >> >> suppose). Credit score obtained from online platforms are approximate >> >> and not accurate. >> >> >> >> Regards >> >> Harshit >> >> >> >> >> >> >> >>> On 5/16/22, Sindhu bharani <sindhuc...@gmail.com> wrote: >> >>> Hello all, >> >>> Hope all of you are doing great. >> >>> I am writing this mail to seek advice from you all regarding the >> >>> subject >> >>> matter. >> >>> >> >>> I have applied for Amazon pay ICICI Credit Card a year ago and >> >>> KYC >> >>> verification was done successfully. After few days I have come to >> >>> know >> >>> that my application has been rejected without mentioning any reason. >> >>> And >> >>> as you all must be aware of the fact that once the application is >> >>> rejected, >> >>> one cannot apply for it at least till six months. I have contacted >> >>> customer >> >>> care to check for the reason for my application rejection. But, I >> >>> have >> >>> not >> >>> got any response. They just said, they are taking the complaint and >> >>> they >> >>> will get back to me. And they never got back to me. Nor did I get any >> >>> complain reference number from them. That was just a verbal >> >>> communication >> >>> that my complaint has been registered which was not so much reliable. >> >>> after >> >>> many possible trials in my purview, I have become hopeless and gave >> up. >> >>> >> >>> After an year, very recently, I have re-applied for it and my video >> >>> KYC >> >>> was >> >>> done successfully. And documents were not verified for some unknown >> >>> reason. >> >>> I was getting a message saying that “the documents could not be >> verified >> >>> please upload again” even after applying for number of times with >> >>> recommended file size and recommended documents in the recommended >> >>> format, >> >>> my documents were not verified. >> >>> Upon checking the same with customer care executive, they have been >> >>> informing that The documents that I have uploaded were not verified. >> And >> >>> they asked me to upload the documents for number of times. I have >> >>> even >> >>> mailed them the documents. But no use. >> >>> >> >>> One fine day, upon questioning the customer care agent finally, I >> >>> have >> >>> been >> >>> informed that my application has been rejected. >> >>> And when I asked for the reason, they said they cannot disclose the >> >>> reason. >> >>> >> >>> >> >>> I am interested to know if there is any rule or any policy that the >> >>> application holder should not be informed or need not be informed of >> the >> >>> reason for rejection of his/her credit card ? Also, I wish to know >> >>> if >> >>> there >> >>> is any way to file a complaint regarding the same? >> >>> >> >>> >> >>> Thanks and regards >> >>> Sindhu Bharani >> >>> >> >>> -- >> >>> Disclaimer: >> >>> 1. Contents of the mails, factual, or otherwise, reflect the thinking >> of >> >>> the >> >>> person sending the mail and AI in no way relates itself to its >> veracity; >> >>> >> >>> 2. AI cannot be held liable for any commission/omission based on the >> >>> mails >> >>> sent through this mailing list.. >> >>> >> >>> >> >>> Search for old postings at: >> >>> http://www.mail-archive.com/accessindia@accessindia.org.in/ >> >>> --- >> >>> You received this message because you are subscribed to the Google >> >>> Groups >> >>> "AccessIndia" group. >> >>> To unsubscribe from this group and stop receiving emails from it, >> >>> send >> >>> an >> >>> email to accessindia+unsubscr...@accessindia.org.in. >> >>> To view this discussion on the web visit >> >>> >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/12FF6A68-0C21-46AB-95BD-96DD6C257686%40gmail.com >> . >> >>> >> >> >> >> >> >> -- >> >> Thanks & Regards >> >> Harshit Lohia >> >> >> >> -- >> >> Disclaimer: >> >> 1. Contents of the mails, factual, or otherwise, reflect the thinking >> >> of >> >> the person sending the mail and AI in no way relates itself to its >> >> veracity; >> >> >> >> 2. AI cannot be held liable for any commission/omission based on the >> mails >> >> sent through this mailing list.. >> >> >> >> >> >> Search for old postings at: >> >> http://www.mail-archive.com/accessindia@accessindia.org.in/ >> >> --- >> >> You received this message because you are subscribed to the Google >> Groups >> >> "AccessIndia" group. >> >> To unsubscribe from this group and stop receiving emails from it, send >> an >> >> email to accessindia+unsubscr...@accessindia.org.in. >> >> To view this discussion on the web visit >> >> >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJDDuoyATHtR0f8vgnc%2BhHkJusjB61zWD5Sdhd1S1kNVgaZ_qg%40mail.gmail.com >> . >> > >> > -- >> > Disclaimer: >> > 1. Contents of the mails, factual, or otherwise, reflect the thinking >> > of >> the >> > person sending the mail and AI in no way relates itself to its >> > veracity; >> > >> > 2. AI cannot be held liable for any commission/omission based on the >> mails >> > sent through this mailing list.. >> > >> > >> > Search for old postings at: >> > http://www.mail-archive.com/accessindia@accessindia.org.in/ >> > --- >> > You received this message because you are subscribed to the Google >> > Groups >> > "AccessIndia" group. >> > To unsubscribe from this group and stop receiving emails from it, send >> > an >> > email to accessindia+unsubscr...@accessindia.org.in. >> > To view this discussion on the web visit >> > >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/C8086BAE-C2B0-4F63-A028-2288058FAA5C%40amarjain.com >> . >> > >> >> -- >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the person sending the mail and AI in no way relates itself to its >> veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the >> mails >> sent through this mailing list.. >> >> >> Search for old postings at: >> http://www.mail-archive.com/accessindia@accessindia.org.in/ >> --- >> You received this message because you are subscribed to the Google Groups >> "AccessIndia" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to accessindia+unsubscr...@accessindia.org.in. >> To view this discussion on the web visit >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFdvYB-0iwa_ofioEOZDLdONGcssrcHRVpuWG-on9WjECuTXsw%40mail.gmail.com >> . >> > > > -- > Thanks & Regards > Harshit Lohia > -- Thanks & Regards Harshit Lohia -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to accessindia+unsubscr...@accessindia.org.in. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJDDuoyJcjcWsCaQJkdmp5p9eDHQmAP5gBPehk-LUOOCu0pC5A%40mail.gmail.com.
