Hi Dilip,
Can you ask your friend to take this matter with ministry of telecom
department? He/she can tweet DoT India (@DoT_India) / Twitter
If you do not get quick response then file PIL/CCPD but this will take
lot of time.

On 6/15/22, dilip Chauhan <dilip.dchau...@gmail.com> wrote:
> Sir hello friends one of my friend friend to Airtel office to replace his
> sim card after damage when he approach them they said that for that you
> have to scan your eyes and due to your blindness your identification is not
> being done and the denied the replacement of SIM card they said that this
> is the companies policy across the country. For this we have to do
> something otherwise we will be denied our basic right of having a
> replacement of a SIM card and we will not be able to participate in digital
> India kindly give your suggestion
>
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