Hello,
I have  raised this issue with telecom department on twitter

On 6/16/22, Parimala Bhat <[email protected]> wrote:
> well, I had the same issue ten days back. i require   one more sim
> card from airtel,  i  visited their gallery  they tried to click my
> photograph but they were not successful as per their policy. and the
> end result was i was unable to get the sim.   i  had posted this on
> one of the groups,     one of the members advised that   it can be
> done offline also but it takes long time
> we should take up this issue as meener suggested. we have cases where
> some of the visually impaired persons are  unable to open their eyes
> and some of them can not . .
>
> On 6/15/22, Minar Singh <[email protected]> wrote:
>> Hi Dilip,
>> Can you ask your friend to take this matter with ministry of telecom
>> department? He/she can tweet DoT India (@DoT_India) / Twitter
>> If you do not get quick response then file PIL/CCPD but this will take
>> lot of time.
>>
>> On 6/15/22, dilip Chauhan <[email protected]> wrote:
>>> Sir hello friends one of my friend friend to Airtel office to replace
>>> his
>>> sim card after damage when he approach them they said that for that you
>>> have to scan your eyes and due to your blindness your identification is
>>> not
>>> being done and the denied the replacement of SIM card they said that
>>> this
>>> is the companies policy across the country. For this we have to do
>>> something otherwise we will be denied our basic right of having a
>>> replacement of a SIM card and we will not be able to participate in
>>> digital
>>> India kindly give your suggestion
>>>
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>>
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>>
>
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through this mailing list..


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