Hi Amar,

 

On both ios and android:

1.      The home page is extremely busy. There is no section information such 
that it is hard to determine which item to tap on to activate the desired 
feature. The entire screen is crammed with offers.
2.      On the website, the same problem persists. This is my primary issue 
with paytm.
3.      If I pay to a mobile number on the ios app, then the pay button is 
active as long as the number keyboard is visible. If I hit the button labelled 
“done”, then the button labelled “pay” vanishes.  I will need someone to test 
this.
4.      There is no easy way to do a know your customer verification on the 
app. There are confusing references to kyc centers.
5.      In the ios app, the button to activate the account profile is not 
clearly labelled. I believe the label is the initials of the user.

Pranav

 

From: accessindia@accessindia.org.in <accessindia@accessindia.org.in> On Behalf 
Of Amar Jain
Sent: Tuesday, December 27, 2022 3:55 PM
To: Accessindia <accessindia@accessindia.org.in>
Subject: [AI] CCPD hearing against Paytm on December 29-inputs needed

 

Dear all-the CCPD hearing on Paytm is on December 29th and I need quality 
inputs on accessibility for Android and IOS as due to unavoidable reasons I 
won't be able to do a good job before the hearing of testing the app.

 

Any help will be appreciated.

 

Regards,

Amar Jain

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