hi Asif, I have just read your mail again, and notice you have a lot of information on what Indigo has done in its effort to appease me, and shove this incident under the carpet. May I know, how did you get the information about their steps taken, their apology, and your assumption that the matter is settled? I don't remember saying anything about my conversation with Indigo, and the steps they've assured to take? There is something I may be missing here, so thought I'd ask. for the record, my battle with Indigo is far from over, and I intend to take steps so they acknowledge the larger implication of their disregard. Payal
On 3/23/23, Prerna Sobti <prerna.so...@gmail.com> wrote: > Just because one Personal appreciated that this does not mean everyone else > has to follow in the same footsteps. One needs to voice out their personal > opinion and share what happened with an individual individually not be part > of a crowd > > Prerna Sobti > >> On 23-Mar-2023, at 7:36 PM, Payal Ki Jhankar <paya...@gmail.com> wrote: >> >> >> Asif, >> When and airlines is trying to convince you, that you have had an >> experience in isolation, that is a problem in itself. Like I mentioned >> earlier, I have not had a problem with that in the past either, but, the >> more people see the post, the more reports of their insensitive, and >> callous behaviour is coming forward. I always give appreciation, where it >> is due. Here, in this instance, it does not count. >> I will continue doing what I have to to drive the point home, for everyone >> person who has a good experience, there are four others who don't. >> Payal >> >>> On Thu, 23 Mar 2023 at 7:12 PM, 'Mohammed Asif Asif Iqbal (IN)' via >>> AccessIndia <accessindia@accessindia.org.in> wrote: >>> Hi Payal, >>> Hope your Indigo issue is sorted now. >>> I am sure like many others; I had very positive experience flying with >>> Indigo and personally feel that they are very sensitive airlines >>> along with Vistara. >>> Only airlines to make public announcement of braille safety manual >>> available in board for visually impaired passenger and I am sure that >>> many other airlines also have braile safety manual. >>> In my opinion; airlines is driven by people and I am sure that they >>> would make mistake in meeting our expectation and rapid a chern out of >>> of new people joining they might not completely embarked on empathy >>> while delivering service to customer with disability. 90% of their >>> experiences in terms of handling customer with disability is fair and >>> few would certainly not be acceptable. >>> Payal: I am glad that you raised your voice and am happy to know that >>> airlines apologize to you and knowing Indigo they will initiate steps >>> to ensure that this incident does not occur in the future. Matter of >>> fact; we all should raise our voice when our rights are being >>> violated. >>> In era of highly insensitive eco-system; I personally feel that few >>> airlines are sensitive and we all from blind community should >>> strengthened our relationship by also sharing appreciation note to >>> airlines for delivering service with empathy to passenger with >>> disability. Perhaps our appreciation would inspire them to enhance >>> their service delivery mechanism specially to blind passengers and >>> other passengers with disability. >>> Let's all play our part in sensitizing external community for >>> inclusive experience. >>> Kind regards >>> Asif >>> >>> >>> >>> >>> On 3/21/23, Mohammed Asif Asif Iqbal (IN) <mohammed.asif.iq...@pwc.com> >>> wrote: >>> > Hi Payal, >>> > Sad to learn about your ordeal. >>> > Generally Indigo are really good in terms of providing assistance to >>> > Pwd >>> > fliers. >>> > Hope they learn. >>> > Asif >>> > >>> > On 3/21/23, Payal Ki Jhankar <paya...@gmail.com> wrote: >>> >> For all those times that we have had to worry about being left behind >>> >> at >>> >> the Airport, this was just one more time, when, on a return flight >>> >> from >>> >> Goa, the ground staff simply didn't show up when boarding was >>> >> announced. >>> >> When we manage to find someone to get me to board, no one in flight >>> >> had >>> >> any >>> >> clue of a blind passenger on board. I tweeted about it, to no avail. >>> >> It >>> >> took them over 10 days, and an amplified tweet to even bother to >>> >> respond. >>> >> I >>> >> decided to take it to the press, in the meantime. >>> >> >>> >> https://m.timesofindia.com/city/hyderabad/indigo-staff-abandons-visually-impaired-flyer/articleshow/98840563.cms?utm_source=twitter.com&utm_medium=social&utm_campaign=TOIHyderabad >>> >> >>> >> Payal >>> >> >>> >> -- >>> >> Disclaimer: >>> >> 1. Contents of the mails, factual, or otherwise, reflect the thinking >>> >> of >>> >> the >>> >> person sending the mail and AI in no way relates itself to its >>> >> veracity; >>> >> >>> >> 2. 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