Hi Payal, Did you lodge your grievance at the CPGRAMS portal also? On 3/24/23, Payal Ki Jhankar <paya...@gmail.com> wrote: > hi Asif, > I have just read your mail again, and notice you have a lot of > information on what Indigo has done in its effort to appease me, and > shove this incident under the carpet. > May I know, how did you get the information about their steps taken, > their apology, and your assumption that the matter is settled? I don't > remember saying anything about my conversation with Indigo, and the > steps they've assured to take? > There is something I may be missing here, so thought I'd ask. for the > record, my battle with Indigo is far from over, and I intend to take > steps so they acknowledge the larger implication of their disregard. > Payal > > On 3/23/23, Prerna Sobti <prerna.so...@gmail.com> wrote: >> Just because one Personal appreciated that this does not mean everyone >> else >> has to follow in the same footsteps. One needs to voice out their >> personal >> opinion and share what happened with an individual individually not be >> part >> of a crowd >> >> Prerna Sobti >> >>> On 23-Mar-2023, at 7:36 PM, Payal Ki Jhankar <paya...@gmail.com> wrote: >>> >>> >>> Asif, >>> When and airlines is trying to convince you, that you have had an >>> experience in isolation, that is a problem in itself. Like I mentioned >>> earlier, I have not had a problem with that in the past either, but, >>> the >>> more people see the post, the more reports of their insensitive, and >>> callous behaviour is coming forward. I always give appreciation, where >>> it >>> is due. Here, in this instance, it does not count. >>> I will continue doing what I have to to drive the point home, for >>> everyone >>> person who has a good experience, there are four others who don't. >>> Payal >>> >>>> On Thu, 23 Mar 2023 at 7:12 PM, 'Mohammed Asif Asif Iqbal (IN)' via >>>> AccessIndia <accessindia@accessindia.org.in> wrote: >>>> Hi Payal, >>>> Hope your Indigo issue is sorted now. >>>> I am sure like many others; I had very positive experience flying with >>>> Indigo and personally feel that they are very sensitive airlines >>>> along with Vistara. >>>> Only airlines to make public announcement of braille safety manual >>>> available in board for visually impaired passenger and I am sure that >>>> many other airlines also have braile safety manual. >>>> In my opinion; airlines is driven by people and I am sure that they >>>> would make mistake in meeting our expectation and rapid a chern out of >>>> of new people joining they might not completely embarked on empathy >>>> while delivering service to customer with disability. 90% of their >>>> experiences in terms of handling customer with disability is fair and >>>> few would certainly not be acceptable. >>>> Payal: I am glad that you raised your voice and am happy to know that >>>> airlines apologize to you and knowing Indigo they will initiate steps >>>> to ensure that this incident does not occur in the future. Matter of >>>> fact; we all should raise our voice when our rights are being >>>> violated. >>>> In era of highly insensitive eco-system; I personally feel that few >>>> airlines are sensitive and we all from blind community should >>>> strengthened our relationship by also sharing appreciation note to >>>> airlines for delivering service with empathy to passenger with >>>> disability. Perhaps our appreciation would inspire them to enhance >>>> their service delivery mechanism specially to blind passengers and >>>> other passengers with disability. >>>> Let's all play our part in sensitizing external community for >>>> inclusive experience. >>>> Kind regards >>>> Asif >>>> >>>> >>>> >>>> >>>> On 3/21/23, Mohammed Asif Asif Iqbal (IN) <mohammed.asif.iq...@pwc.com> >>>> wrote: >>>> > Hi Payal, >>>> > Sad to learn about your ordeal. >>>> > Generally Indigo are really good in terms of providing assistance to >>>> > Pwd >>>> > fliers. >>>> > Hope they learn. >>>> > Asif >>>> > >>>> > On 3/21/23, Payal Ki Jhankar <paya...@gmail.com> wrote: >>>> >> For all those times that we have had to worry about being left >>>> >> behind >>>> >> at >>>> >> the Airport, this was just one more time, when, on a return flight >>>> >> from >>>> >> Goa, the ground staff simply didn't show up when boarding was >>>> >> announced. >>>> >> When we manage to find someone to get me to board, no one in flight >>>> >> had >>>> >> any >>>> >> clue of a blind passenger on board. I tweeted about it, to no avail. >>>> >> It >>>> >> took them over 10 days, and an amplified tweet to even bother to >>>> >> respond. >>>> >> I >>>> >> decided to take it to the press, in the meantime. >>>> >> >>>> >> https://m.timesofindia.com/city/hyderabad/indigo-staff-abandons-visually-impaired-flyer/articleshow/98840563.cms?utm_source=twitter.com&utm_medium=social&utm_campaign=TOIHyderabad >>>> >> >>>> >> Payal >>>> >> >>>> >> -- >>>> >> Disclaimer: >>>> >> 1. Contents of the mails, factual, or otherwise, reflect the >>>> >> thinking >>>> >> of >>>> >> the >>>> >> person sending the mail and AI in no way relates itself to its >>>> >> veracity; >>>> >> >>>> >> 2. AI cannot be held liable for any commission/omission based on the >>>> >> mails >>>> >> sent through this mailing list.. >>>> >> >>>> >> >>>> >> Search for old postings at: >>>> >> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>>> >> --- >>>> >> You received this message because you are subscribed to the Google >>>> >> Groups >>>> >> "AccessIndia" group. >>>> >> To unsubscribe from this group and stop receiving emails from it, >>>> >> send >>>> >> an >>>> >> email to accessindia+unsubscr...@accessindia.org.in. >>>> >> To view this discussion on the web visit >>>> >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFdvYB-kTv-vTMBg8D8LNW8MM1On_ra0BD6W4KDfg1OtzH5bKg%40mail.gmail.com. >>>> >> >>>> > >>>> > >>>> > -- >>>> > Mohammed Asif Iqbal >>>> > PwC | Associate Director | Consulting >>>> > Direct: +91 (0) 33 4404 3111 | Mobile: +91 (0) 98 3005 9830 >>>> > Email: mohammed.asif.iq...@pwc.com >>>> > PricewaterhouseCoopers Private limited >>>> > 56 & 57, Block DN >>>> > Sector V, Salt Lake >>>> > Kolkata 700091 >>>> > http://www.pwc.com/in >>>> > >>>> >>>> >>>> -- >>>> Mohammed Asif Iqbal >>>> PwC | Associate Director | Consulting >>>> Direct: +91 (0) 33 4404 3111 | Mobile: +91 (0) 98 3005 9830 >>>> Email: mohammed.asif.iq...@pwc.com >>>> PricewaterhouseCoopers Private limited >>>> 56 & 57, Block DN >>>> Sector V, Salt Lake >>>> Kolkata 700091 >>>> http://www.pwc.com/in >>>> >>>> -- >>>> The information transmitted, including any attachments, is intended >>>> only >>>> >>>> for the person or entity to which it is addressed and may contain >>>> confidential and/or privileged material. Any review, retransmission, >>>> dissemination or other use of, or taking of any action in reliance >>>> upon, >>>> >>>> this information by persons or entities other than the intended >>>> recipient >>>> >>>> is prohibited, and all liability arising therefrom is disclaimed. If >>>> you >>>> >>>> received this in error, please contact the sender and delete the >>>> material >>>> >>>> from any computer. Please note if the e-mail address include "TPR", the >>>> sender of this e-mail is a third party resource, and not an employee, >>>> who >>>> >>>> has been specifically authorized to correspond routine matters related >>>> to >>>> >>>> the project only. For any clarification with regard to any non-routine >>>> or >>>> >>>> engagement specific deliverables please contact the assigned project >>>> manager/ project partner. >>>> >>>> -- >>>> Disclaimer: >>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking >>>> of >>>> the person sending the mail and AI in no way relates itself to its >>>> veracity; >>>> >>>> 2. AI cannot be held liable for any commission/omission based on the >>>> mails sent through this mailing list.. >>>> >>>> >>>> Search for old postings at: >>>> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>>> --- >>>> You received this message because you are subscribed to the Google >>>> Groups >>>> "AccessIndia" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an >>>> email to accessindia+unsubscr...@accessindia.org.in. >>>> To view this discussion on the web visit >>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAH-N%3DwzZG11-1Di1bOZhEaZRsRZL1a2eN0ABQ5N4q8%3DU9DLDMg%40mail.gmail.com. >>> >>> -- >>> Disclaimer: >>> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >>> the person sending the mail and AI in no way relates itself to its >>> veracity; >>> >>> 2. AI cannot be held liable for any commission/omission based on the >>> mails >>> sent through this mailing list.. >>> >>> >>> Search for old postings at: >>> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>> --- >>> You received this message because you are subscribed to the Google >>> Groups >>> "AccessIndia" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an >>> email to accessindia+unsubscr...@accessindia.org.in. >>> To view this discussion on the web visit >>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFdvYB9ScfRCuEpPoF%2Be%3Dx%2B5qwr6ZzkKZNVfSm%3DaeA1uZinE3Q%40mail.gmail.com. >> >> -- >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the >> person sending the mail and AI in no way relates itself to its veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the >> mails >> sent through this mailing list.. >> >> >> Search for old postings at: >> http://www.mail-archive.com/accessindia@accessindia.org.in/ >> --- >> You received this message because you are subscribed to the Google Groups >> "AccessIndia" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to accessindia+unsubscr...@accessindia.org.in. >> To view this discussion on the web visit >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/89D31A84-C4A0-4379-B72F-BC6B2342CFF7%40gmail.com. >> > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of the > person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/accessindia@accessindia.org.in/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to accessindia+unsubscr...@accessindia.org.in. > To view this discussion on the web visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFdvYB9w92vJKrkwGKcLSUnHkpuE-a7M7OWoBgDhz8P5j6f8Aw%40mail.gmail.com. >
-- Thanks & Regards Harshit Lohia -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to accessindia+unsubscr...@accessindia.org.in. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJDDuowEsDn_NuM7nG4Mssp0RyjU%2B39VR5104MZZnwNkPD93Qw%40mail.gmail.com.
