well, such messages of apologetic ignorance are not practicable in a group setting, for any body not knowing the answer may legitimately and hopefully presume that some one else may do the need full.
And, yes, raj, I would be replying to you shortly. Sorry for the delay. Rajesh -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of RAJ VASWANI Sent: Tuesday, February 19, 2008 10:20 PM To: accessindia@accessindia.org.in Subject: Re: [AI] NEED GUIDANCE Hello dear friend, I'm very thankful to you for sending this valuable information. But for the rest of the members, It is my request that kindly don't avoid/ignore any query posted by any member of the list. Whether you know the answer of that query or not. At least you can say that I don't know enough about it but I'll surely inform you if I'd be able to collect any information in this regard. I request to all the members to kindly consider this advise. Sorry for writing anything wrong. Hope to get the positive reply this time. ----- Original Message ----- From: "Suresh Sambandhan" <[EMAIL PROTECTED]> To: <accessindia@accessindia.org.in> Sent: Monday, February 18, 2008 8:18 PM Subject: Re: [AI] NEED GUIDANCE > Hi Friend, > > In call center, a different software is used. It is > known as CRM that is, Customer Relation Management. > JAWS does not read the contents of the screen. I > think we have to search for scripts which would enable > JAWS to read efficiently. > > In that software, the Customer Care Executive enters > the details of the customer and gets the elaborate > details of that particular customer; for example, If > we call Airtel Customer Service, they will ask our > mobile number and our name. As soon as they enter our > number and our name, they get details about our plan, > tariff, validity of the sim and so on. I gave a deep > thought whether visually challenged can work in the > field. Customer Care Executive speaks to the customer > and reads the contents on the screen simultaneously. > On other hand, we have to listen to JAWS as well as > the customer. The solution is to get script for JAWS > and braille display. We can read the contents of the > screen by using our hands and talk to the customer > simultaneously. We have solution but people have to > realise it. > > Regards > Suresh > --- RAJ VASWANI <[EMAIL PROTECTED]> wrote: > >> Hello accessindia, >> I have some queries related to VI persons regarding >> call centers. >> I'd like to put up these queries among you with this >> hope that I'll be able to get the appropriate >> replies. >> 1. Are those software's supported by jaws which are >> used by the call centers for various purposes? >> 2. How does a VI customer care officer handles the >> system while talking to the caller? >> I mean, for registering the complaint, for providing >> the required information by the customer? >> Any help/suggestion will be highly appreciated. >> RAJ VASWANI >> CONTACT NO: >> +919312251593 >> I-MAIL ID: >> [EMAIL PROTECTED] >> To unsubscribe send a message to >> [EMAIL PROTECTED] with the >> subject unsubscribe. >> >> To change your subscription to digest mode or make >> any other changes, please visit the list home page >> at >> >> > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in >> > > > Regards > > Suresh. S > > Every solution of a problem is a new problem...Gothe > > > > ____________________________________________________________________________________ > Be a better friend, newshound, and > know-it-all with Yahoo! Mobile. Try it now. > http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ > > > To unsubscribe send a message to [EMAIL PROTECTED] > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, > please visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in To unsubscribe send a message to [EMAIL PROTECTED] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Notice: The information contained in this e-mail message and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this communication in error, please notify us by reply e-mail or telephone and immediately and permanently delete the message and any attachments. Thank you To unsubscribe send a message to [EMAIL PROTECTED] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
