Hey all, I'm thrilled to share my first successful video KYC with Standard Chartered bank today while I was applying for their credit card.
When we reached at video KYC point, I did not hesitate to disclose my visual total impairment to an agent and she stated that it should not be a problem and even she told if require I could take sighted assistance. When I got connected to an agent on Video KYC, first she asked me to open my eyes and I clearly told her that I'm a visually impaired and cannot see completely. She asked me a common question that how do I read the numbers which come on screen during call and I told her that I don't have issue in terms of reading the screen contents and I have special technology for that and asked her to go ahead. Main challenge I expected while showing my PAN card but she was quite patient and guided how to focus it and finally my video KYC got completed without any issue. Has anyone experienced the same with other bank? What does RBI have to say on video KYC from the VIs perspective. -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to accessindia+unsubscr...@accessindia.org.in. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/00c101d9bdec%24f1c91900%24d55b4b00%24%40gmail.com.
