Try maximizing the ribbons.  It sounds like the ribbons have been
collapsed or minimized.
 To navigate ribbons more efficiently the ribbons need to be maximized.
The keystroke is, control + F1.  This keystroke is a toggle so, this keystroke
will maximize & minimize.  To check if the ribbons are minimized / maximized
do the following:
1. Press the, Alt key, to open the ribbons.
2. Open the context menu with either the application key or, shift + F10.
3. Arrow up or down to the, Minimize, option.  If, Minimize, is checked, the
ribbons are minimized  Pressing, enter, on this checkbox, will uncheck it &
close the context menu & your menues will now be maximized.

On 8/4/23, Amiyo Biswas <amiyo.bis...@gmail.com> wrote:
> Hello,
>
> A friend is facing a strange problem. Jaws says blank when the alt key is
> pressed for menu. It happens when the virtual ribbon is active. If the
> virtual ribbon is turned off, menu items are spoken with key tips as usual.
> Please suggest a solution. She is working on windows 11 and office 2019 with
> jaws 2022.
>
> With best regards,
> Amiyo Biswas
> Cell: 6290527506 / 9433464329
>
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