You know these front-office staff will never comply and give a written letter 
stating such. They are not under obligation to provide such a letter and so 
they won't in the name of having the next client to see. It's not a useful 
dynamic. Better to get the name of the person and officials here might be able 
to take it on. Good luck.


-----Original Message-----
From: accessindia@accessindia.org.in [mailto:accessindia@accessindia.org.in] On 
Behalf Of BHAWANI SHANKAR VERMA
Sent: Saturday, December 9, 2023 7:16 AM
To: accessindia@accessindia.org.in
Subject: Re: [AI] Singnature required for banking facilities?

demand a written reply for denial of banking services on the basis of thumb 
impression.


On 12/8/2023 11:49 PM, Vaibhav Bhandari wrote:
> Good Evening Everyone,
> Just a few months ago, I had gone to an SBI branch to try to open my
> account and they told me that thumb print would not be accepted for
> opening the bank account and availing facilities like debit card,
> internet banking, checkbook, etc., I would need to know how to sign or
> else it would be clasified under some illiteracy clause. It's
> necessary to understand here that I haven't any experience in signing
> and hadn't required doing so until now. The helper that was explaining
> me all this also said that they haven't even allowed their visually
> impared employees to use internet banking because they couldn't sign.
> So after returning, I tried doing some research, where in I found that
> there is a consensus among the various sites that such facilities
> cannot be denied to people with visual imparement just because they
> cannot sign but I cannot find this written somewhere in the banking
> rules. So, if someone could clarify this for me, it'd be really
> helpful.
>

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