Dear Members,

 

I am writing to seek your guidance and experience regarding a recurring
challenge I face when working with sighted colleagues.

 

Earlier today, I was on a Microsoft Teams call with a user who does not
utilize a screen reader. They shared their screen and granted me control of
their system. Although I activated the prompt to take remote control, NVDA
remained entirely unresponsive on the shared screen, leaving me unable to
navigate or interact with their desktop.

After this experience, I looked into the NVDA Remote Access add-on and was
delighted to learn that this functionality is now built into NVDA versions
2025 and above. However, my understanding is that this feature is primarily
designed for sessions between two screen reader users.

 

This leads me to a few critical questions for the community:

Bridging the gap with sighted users: When a sighted user shares their screen
via platforms like Microsoft Teams and grants me control, how can I ensure
NVDA provides feedback on their interface? Is there a way to make the remote
machine accessible to me when the other party is not running a screen
reader?

Remote support scenarios: I often use Windows Quick Assist to receive
support, where I select the "Get support" option. If I wanted to act as the
supporter-essentially navigating a sighted user's machine to assist them-how
can I effectively do this using NVDA?

Best Practices: Are there specific remote access tools or workflows that the
community recommends for scenarios where the screen reader user is the one
taking control of a sighted user's computer?

 

I am eager to hear how others in the community handle these remote
collaboration scenarios. Any tips, recommended tools, or adjustments to my
current setup would be greatly appreciated.

 

Warm regards,

 

 <https://www.blogger.com/profile/04580049257592982490> Mister Kayne
Author:  <https://www.mister-kayne.com/> The Somebody, Nobody, Anybody &
Everybody Blog!

Mail:  <mailto:[email protected]> [email protected]

 

 

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