Hi They certainly need to rectify the problem or return back your money.
Harish. ----- Original Message ----- From: "dinesh thole" <[EMAIL PROTECTED]> To: <accessindia@accessindia.org.in> Sent: Saturday, May 24, 2008 1:32 PM Subject: [AI] sound recording problem with hp's dv 6000 series laptops > Hello friends, I am dinesh thole from pune. > I have a hp dv6516tx laptop with windows vista. > from the time I have purchased the laptop, I am facing sound recording > problem on the laptop. > the problem is, the recording done on the laptop is not clear > There is humming noise in the baground, after the recorded file is played. > > There is disturbance in recording. > > This problem is there, whether I do the recording using the internal mike or > a hai quality external mike. > > I took the laptop to the service centre and they took the following actions > under the guidance of hp's technical support. > > 1. They restored the laptop to the factory condition by reinstalling windows > vista home premium through the recovery disks. > > They also installed all the latest bios and the audio drivers, and all other > drivers. > > they checked the various microphone settings in the realtek high definition > audio options in the control panel. > > 2. they changed the display panel on which the internal mike is placed. > > 3. they changed the motherboard on which the realtek high definition audio > chip is there. > > 4. they compared the recording with hp dv2000 model, which has the conecsant > audio chip. > > the recording quality was very good on the dv 2000 model which has the > conecsant audio chip as compared with my laptop. > > similar problem was there when they checked with the other laptop of the same > series which had the realtek chip. > > hp's service center gave me a service report saying that it is a common > problem with this series laptops. > > the senior technical people are saying that this is the limitation of the > laptop, and we can not do anything. > > according to me, there is a problem with the realtek high definition audio > chip which they are providing with the hp dv6000 series laptops. > > that is why not only my laptop, but all other laptops in the dv6000 series > are also having this problem. > > since I need to do audio recording everyday, I am at a disadvantage after > buying this laptop. > > I did not know about this problem before buying this laptop. otherwise I > would have bought any other model. > > hp is not ready to do anything for me in this case even though there is a > manufacturing defect in the dv6000 series notebooks. > > for trial, I recorded on soni, dell, compack laptops. but no laptop is > having such recording problem and the recording quality was very good on > these laptops. > > I want to know if any of you is facing this kind of problem with the hp > laptop. > > also I would like the advice of the members on this list regarding this > matter, and what can I do further. > > my laptop is in the warranty period. > > also if advisable, I am ready to take this matter to the consumer court, > because just like me, I do not want other members to suffer after investing > good amount of money on these hp laptops. > > so any of you are planning to purchase a hp laptop of the dv 6000 series, and > which has the realtek high definition audio chip, and if you are going to use > it for recording, then please check the laptop carefully. and if possible, > please select other model. > > I request all the members to give me your valuable opinion and advice on this > matter at the earliest. > > thanking you all. > > warm regards. > > dinesh thole. > > email: [EMAIL PROTECTED] > > mobile: 9922942801. > > skype id: dinesh.thole > > > > > > > > after taking the above actions, still the problem has not being resolved. > To unsubscribe send a message to [EMAIL PROTECTED] with the subject > unsubscribe. > > To change your subscription to digest mode or make any other changes, please > visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > To unsubscribe send a message to [EMAIL PROTECTED] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
