Thanks for such a nice info.
----- Original Message -----
From: "Vishnu Ramchandani" <vishnu.ramchand...@mphasis.com>
To: <accessindia@accessindia.org.in>
Sent: Monday, September 26, 2011 11:25 AM
Subject: [AI] Things To Be Taken Care Of While Trying An Online Recharge
Things To Be Taken Care Of While Trying An Online Recharge
By Srikapardhi
Online Recharge - The Service that makes many people to have a curve on
their face while on the other side this word itself irritates some
people leaving bad experiences.
Today we just wanted to share some tips for our beloved readers who are
willing to try an online recharge as well as for those who are facing
problems while making payment through Online Gateway, credit or Debit
cards as we have received many Comments and Problems in our previous
reviews on Online Recharge Portals.
First of all Why an Online Recharge?
1.The first and the foremost thing is convenience-Anytime Any Where.
2.The next is Time saving, we can sit and do it just at our place-Home
or office, some services even support recharge through a Mobile
Application and Payment.
3.Some Operators may provide special Talk Time and Offers if an Online
Recharge is done through their site.
Which Operators are providing an online Recharge Service?
Starting from Government owned Network BSNL almost all Operators are
providing online Recharge facilities except Uninor. But we are sure that
very soon Uninor also comes up with an Online Recharge Portal. But each
operator differs in their service and style of providing the service.
These Online Recharge service provided by the respective operators are a
free service while some Online Recharge portals charge a minimal fees
for the service. This depends on your selection.
Things you should be taken care of before trying an Online Recharge.
1.Never ever try Online Recharges for the first time with High Recharge
Values, if anything goes wrong you will be messed up again so have a
trail recharge with lesser amounts available.
2.Even though all the Browsers support secure payment Gateway always use
Internet Explorer (mostly preferred) and the next preferred is Mozilla
Firefox followed by Opera because there needed some redirection and
scripts that need action between web pages from payment gateway to
recharge portal redirection which the latest or beta browsers have no
enhanced support inbuilt.
3.Always use an Antivirus/Spyware program and ensure that your system is
Virus/spyware free before you make any online payment, also make sure
that there are no active Key loggers in your system because they may
track the username and passwords which you keystroke into the portal.
4) Never dare to try any online Recharge on Public or Share computers
unless you take the whole responsibility and aware of the circumstances.
5) Never Press F5 or Refresh your page while you are in the middle of a
transaction, this makes your entire transaction which is a pipelined
process to go wrong or fail.
6) Be sure to check if the connection is secure or not by observing the
address link (usually a lock symbol) else you may be landed on a
phishing page.
7) Ensure that you have a good Working Internet Connectivity at the time
of recharge, sometimes you can feel your ISP is be down with slow page
loading experiences, avoid recharges during those times.
8 ) Always note down the transaction details, so that they come in handy
in case of failed transactions.
9) And the last thing is proceed only if everything is under your
control.
Just some more points:
No Online recharge Service provider or portal will cheat their "Valuable
Customers" with failed recharge transactions wantedly because there is
no individual who is sitting at the system and processing your Recharge
Payment Requests 24X7 and decide to make your Recharges successful or
fail.
It's all a Computer operated process that does automatically from the
website side, but there will be human people who give support for your
failed transactions. So, leave the belief that it is the website
cheating customers. We have used many Online Recharge Portals and now
once again our experience confirms that No System is neither 100%
Perfect nor bad. It depends on the steps and measures you follow. Also
everything should be good from the payment side too for you recharge to
be successful.
If there is any failed transaction (Power failure or any other problem
with payment) there will an alternate backup channel both from the bank
side as well as from the Website's side so that they get information
regarding the failed transactions separately.
This process usually takes about 3-7 days as the backup channel data is
not always available with the Recharge Portal. They take this data in
failed groups and this takes time. Also for the Refund of your money
even though the Recharge portal reverts the amount within 3-4 days it
takes time for your bank to give a statement for the refund as all the
refunds will have another channel working for them.
And we are sorry to say that under some worst situations in very rare
cases during payment redirection when the communication between the
Portal and your payment bank is lost after payment is made, your
recharge data will not be recorded and you have no proof of Recharge but
amount will be deducted from your bank though amount is not transferred
to recharge portal.
In those cases please contact your bank support and explain them the
situation they may consider the situation some times and revert your
amount back. There are even some worst situations where there is no data
at all for the failed transactions and even the support cannot help you
out, this occurs very rarely.
We decided to make such a long post on this Topic because it deserves
your attention and understanding "After all it is that service and
support that brings fame to any Service provided".
Hope you follow the tips we shared and make things easier as sharing is
caring, we care for our readers. Make best use of the services provided
by the operators for free -Happy Online Recharging!
Now we ask you which is the best online recharge portal do let us know
via comments .
Regards,
Vishnu
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