Dear Sir, The circular may available with www.eyeway.org or Pratheek Agarwal's site. With best wishes, janardhananaid...@gmail.com
On 2/17/12, Dinesh <sk.dines...@gmail.com> wrote: > could you please send me the circular of IBA with regard to this matter? I > got only the RBI circular, though. > ----- Original Message ----- > From: "Amar Jain" <amarjain2...@gmail.com> > To: <mamta.chandiram...@sbi.co.in>; <accessindia@accessindia.org.in> > Sent: Friday, February 17, 2012 12:57 PM > Subject: Re: [AI] internet banking for visually impaired. > > >> Dear Mam >> Although the correct legal approach is that there need not be any >> special undertaking for us, because the legal liabilities of the bank >> is same in our case as it is in any customer's case. However, as a >> general practice, couple of banks (including SBI) insist VI customers >> to sign undertaking. >> The current undertaking which is given by SBI to all VI customers >> reads something like "all transactions done through internet banking >> are binding upon me".... >> Technically, if you sign this undertaking and even if some transaction >> goes due to technical fault, the bank may well argue that since you >> have signed this undertaking, you can't dispute the validity of the >> transaction. Of course, Courts are unlikely to follow this arguement. >> Now the problem is that this is the policy prescribed by SBI, so even >> if you approach the H.O., or local H.O., you are forced to sign such >> an undertaking if you want to avail INB facility. >> I recently had to take up a VI's case, who was denied INB by a branch >> in Mumbai, and I wrote to Chairman, though the person got all >> facilities, but again local H.O., insisted on undertaking, and >> unfortunately that person could not take up this issue of undertaking >> to higher level due to own's time schedule and other constraints. >> Since I am already availing all facilities and I could not help the >> person beyond getting all the facilities, I could not also write to >> Chairman as I had no personal interest left more than getting all the >> facilities for the person involved. >> I did ask the local h.o. for the internal latest circular of SBI for >> us, however no response came. >> So my answer to your question is, that do not let the person sign any >> such undertaking, and fight for this if possible. So that for future >> it will be corrected. >> If I remember, then a plus point is that IBA circular clearly states >> that no special undertaking needs to be taken in our case. (Don't >> remember the para). >> The circulars of IBA and RBI are already available, and I am sure you >> must be having them with you. >> Other experts can also throw some light on it. >> Regards >> >> -- >> Amar Jain. >> Website: www.amarjain.com >> >> >> Search for old postings at: >> http://www.mail-archive.com/accessindia@accessindia.org.in/ >> >> To unsubscribe send a message to >> accessindia-requ...@accessindia.org.in >> with the subject unsubscribe. >> >> To change your subscription to digest mode or make any other changes, >> please visit the list home page at >> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in >> > > > > Search for old postings at: > http://www.mail-archive.com/accessindia@accessindia.org.in/ > > To unsubscribe send a message to > accessindia-requ...@accessindia.org.in > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, please > visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
