Hello, I have used talking ATM of Union Bank of India and according to me, Talking ATMs are very much accessible and user friendly as per the needs of Visually Impaired/Blind users.
The moment one inserts headphone into ATM machine, the IVR gets started and guides throughout operation and stops when headphone is removed from it. The bilingual voice is very much clear with comfortable speed and accent. Presently, SBI AND Union Bank of India are two banks in India installing talking ATMs that too with a slow pace. However, their commitment to install thousands of such ATMs in near future are very much promising considering the huge cost and efforts involved in these projects. So, I believe that we must appreciate these initiatives and cheer up a steady growth despite the slow pace. Please find below the guidelines for using Talking ATM of Union Bank of India. Handbook On Truly Accessible Sampurna A T M Union Bank of India - Good People to Bank With An Accessible and Talking A T M Union Bank of India’s Commitment To The Disable Population Of India For Banking Accessibility 1 INSTRUCTIONS & GUIDANCE FOR USING ACCESSIBLE BILINGUAL TALKING A T M OF UNION BANK OF INDIA DISCLAIMER: Below instructions are written for guiding visually challenged persons for better understanding of Talking A T M and its usage. A T M models can differ and so the position of keys and directions can also vary. Instructions in this document are presented considering Union Bank of India’s Sampurna A T M model NCR SelfServe. In the future, A T M systems and operations may change with technological enhancements. INSTRUCTIONS FOR FIRST TIME USER • When you are using the A T M, stand in front of the machine as it covers the A T M screen, keypad and cash dispenser. This is good for safety and security. • A T M machine’s layout is such that the A T M screen, keypad and cash dispenser slot are all in one vertical line. A T M C R T screen on the top, at your waist height is keypad, below keypad and just above your knee height you have the cash dispenser slot. • Listen carefully to the complete audio messages and prompts. Do not rush during your very first talking A T M transaction. • To enable talking mode you need to plug in your headphone to A T M. • You can perform all your A T M transactions just by using keypad. Talking A T M operation and commands are interactive voice response (IVR) type. • First find keypad number 5 which has a raised dot. • Keypad is a standard telephone matrix keypad. Find additional function keys which are at the right side of number keys 3, 6 and 9. Feel raised symbol on these function keys. These functions keys also have different colors. • You can choose your preferred language – English or Hindi. • You can adjust the volume of the A T M. • You can hide or display the A T M screens. • Listen to the complete A T M orientation which is available at the start of the A T M operation. • Please understand and learn the right way to insert the A T M card. • Learn how to use a dip type A T M card. 2 GUIDANCE ON TALKING A T M HEADPHONE RECOMMENDED - A 3.5 mm universal standard headphone jack provided on A T M face. Please use a standard headphone. We do not recommend use of mobile hands-free as it may not be compatible. HOW TO FIND HEADPHONE JACK ON A T M - When you stand in front of an A T M machine at around your waist height on the right hand side on the face of the A T M find a raised universal symbol of a headphone. This headphone symbol is like a half circle. Just next to this symbol on the right side you have a headphone jack. BRAILLE STICKERS - Braille labels are put in at positions where A T M label slots are available to locate A T M parts. Braille labels are using Braille contractions. Following Braille labels are available RECEIPT - above this Braille label you will find receipt printer slot. CASH - below this Braille label you will find money outlet or cash dispenser slot. CARD - above this Braille label you will find a protruded card insertion slot. A T M KEYPAD - A T M Keypad is a standardize telephone matrix layout. As per universal design standard number 5 on a keypad has a raised dot. Number 1 is diagonally above on the top left side and number 9 is diagonally below on the bottom right side. Keypad Function keys - Additional function keys Clear, Cancel and Enter are at the right side of number keys 3, 6 and 9. These function keys are having unique identifications like color and raised symbols. CLEAR key - This is a yellow color key on the keypad. Use Clear key if you have made a mistake while entering the A T M PIN or cash withdrawal amount. It will clear all entered data. Once cleared you can now enter new data. It will not delete characters but clears whole entered data. CANCEL key - This is a red color key on the keypad. Cancel key can be used any time during the A T M operation to cancel current A T M operation. Remember once you press the Cancel key you need to wait for some time as canceling operation and setting back A T M to welcome screen will take some time. Approximately 20 seconds or more. The Cancel key is used only if the user needs to cancel operation. In the normal operation we do not need to use the Cancel key. You will need to remove and re-insert the headphone plug to restart talking mode and a transaction after A T M canceling operation. 3 ENTER key - This is a green color key on the keypad. Enter key is used during the A T M operation to confirm and proceed. For example after entering A T M PIN and after entering cash withdrawal amount, etc. A T M CARD SLOT - An A T M card slot is protruding in front of the actual flat surface of the A T M face. A dip card reader slot is where you slide your card in and out. Generally a card slot also has prominent light indicator which blinks all the time. This is a useful indication for a low or poor vision user. A TYPICAL A T M CARD - An A T M card is a plastic card. Its size is that of a visiting or business card dimension. Generally the A T M card has the bank name and card number on the top face. Some cards also have embossed account holder name. Important part on your card is a magnetic strip which is a black color strip which is at the rear face of your A T M card. Magnetic tape is a sensitive part of your A T M card which is mainly read by the A T M. You need to take care of your A T M card by avoiding any scratches and cracks. HOW TO HOLD AND INSERT AN A T M CARD - An individual can find clues by feeling the A T M card and learn how to insert it in a right direction. Clues can be tactile like raised numbers or characters or some distinct mark on the card. You can feel the numbers or symbols which are raised or embossed and remember their direction while inserting your card in the card slot. You need to hold your card flat in a vertical direction i.e. short edge of card at card slot side and longer edges to left and right sides. Slide your card in, wait for 3 to 5 seconds and slide it out HOW TO USE DIP CARD - Insert A T M card in the right direction and then wait for 3 to 5 seconds. Then remove your card. You can put it back into your pocket. Once your A T M card is read properly by the machine, the next screen will be, Enter Your PIN. In case of talking A T M, Insert your card, audio prompt repeats once. If you have not inserted your card correctly you can hear the message as, Sorry cannot read your card. Please insert Your Card Properly. TEXT TO SPEECH (TTS) - This talking A T M is using text-to-speech technology to read aloud text from A T M screens and orientation message. Good Indian accent TTS voices are used for English and Hindi for talking functionality of the A T M. 4 TIPS ON TALKING A T M TRANSACTIONS: Presently the following 3 transactions are offered on the A T M when you are using talking mode in English and Hindi. - PIN change - Balance Enquiry - Cash withdrawal A T M PIN - Keypad numbers 0 to 9 and function keys Clear, Cancel and Enter are not spoken but they will echo beep sound when pressed. Once you have entered your PIN you need to press the Enter key to proceed. If a wrong PIN is entered, the A T M will allow you to continue your A T M operation but finally it will give an error for wrong PIN entered. PIN entered is shown on the screen in symbols cross cross cross cross for a four digit PIN. This will be shown only if you are using show display option. A T M PIN change operation can also be done on talking A T M. BALANCE ENQUIRY - Once you select balance enquiry transaction option and your account type A T M will read aloud your current balance. No receipt print will come out in balance enquiry. CASH WITHDRAWAL - Listen to the A T M machine’s various sounds when cash is dispensed. You can hear series of sounds as cash is rolled, counted and finally comes out of the cash dispenser. Remember cash is partly held by the machine. So you need to pull it out properly and gently. Make sure you grip all the notes and not just a few. A beeping sound will alert you to the presence of the notes. In case these notes are not pulled out in time, they will be pulled back into the machine after 15 seconds. There is a maximum limit for withdrawing cash at one time. It is always recommended by banks to break up your transactions in smaller lots. For example in order to withdraw rupees 20,000 you can withdraw it in 3 lots: 7000, 8000 and 5000 rupees of cash withdrawals. So you need to perform total three cash withdrawal operations. Amount entry is in single digits. Examples of audio announcement are, one rupee, ten rupees, hundred rupees, thousand rupees, ten thousand rupees, etc. If you wish to re-confirm the entered amount, wait for few seconds it will be announced automatically. You can hear a thank you message, to know transaction is completed. 5 RECEIPT - After collecting the cash your receipt will come out of the receipt printer if you have asked for it. So keep your hand below the receipt printer slot after collecting your cash from cash dispenser. The audio clues of A T M receipt printing can be heard. You can hear a thank you message, to know transaction is completed. NEW OR RESTART A T M OPERATION - Once you finish one transaction the A T M takes approximately 20 seconds to reset. A T M resets and gets ready for a fresh transaction. Remove headphone plug once you are through with the A T M transaction if you are using the headphone. Remember you need to first re-insert the headphone plug to start the A T M Talking mode if you wish to do more transactions. ERRORS DURING A T M OPERATION - Listen to the error messages carefully. Few examples of A T M error messages are - This A T M is Out of Service - This A T M is currently being serviced. We regret inconvenience caused QUICK MODE OF OPERATION FOR TALKING A T M - For any A T M transaction first you need to insert a headphone jack to enable the A T M talking mode. In the future to speed up the A T M transactions, directly insert your A T M card. It will go into hide screen mode and will ask you to enter your A T M PIN. Default language selection will be English. Once you are familiar with the talking A T M and if you wish to save your transaction time you can directly start A T M operation after inserting the headphone jack and then by inserting the card. Direct insertion of card bypasses initial choices of language, volume control and hide or display screen. A T M ACCESS LOCK - In general the A T M site has an access lock at the A T M door. Access lock is a safety measure for an A T M room for avoiding unauthorized access. While entering into the A T M room you need to insert your A T M card into the slot to open access lock. While exiting from the A T M room, at many A T Ms at the door handle side, a simple electrical switch is provided. You need to press it to open the door and then you can exit, from the A T M room. 6 PHYSICAL ACCESSIBILITY - Along with a Talking A T M which provides complete voice guidance to a visually Challenged A T M user, our Truly Accessible A T M has additional physical accessibility features like ramp, floor guidance, door size, height and reach, floor space, railings, etc. for a physically challenged A T M user. To read about GENERAL A T M FAQs please visit our website www.unionbankofindia.com On 6/2/13, Mr. Banker <visuallyimpairedbank...@gmail.com> wrote: > Hi all: > We are making an article on talking ATM, and therefore, we need your > feedback on it. > > Honestly waiting for your reply. > Regards, > > > > > > > > -- > Looking for banking material? > http://visuallyimpairedbankers.blogspot.in/ > > Register at the dedicated AccessIndia list for discussing accessibility of > mobile phones / Tabs on: > http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in > > > Search for old postings at: > http://www.mail-archive.com/accessindia@accessindia.org.in/ > > To unsubscribe send a message to > accessindia-requ...@accessindia.org.in > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, please > visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of the > person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > -- Thanks and regards Himanshu Sahu Reach: 09051055000 Skype: himanshu.cute4u Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
