Good evening all,

This perhaps is  a strange one. We typically run our 4D Client instances from a 
XenDesktop configuration and it appears that some recent updates to the Xen 
version are interfering with normal operations. Upon signing into the 
application, we are seeing an error message stating: "The executable could not 
be loaded. The plug-in method cannot be executed. License or privilege error 
(Active 4D (v6.1r14))".

Some digging into the error logs is showing a message stating: "The program 
can't start because icuuc54.dll is missing from your computer".

I am trying to rule out that this truly isn't a permissioning issue (folders 
appear to have full read/execute privileges). In the past, I believe that this 
has been caused by incompatibilities with a version of the Microsoft Visual C++ 
Redistributable packages on the machine.

Would anyone be able to confirm whether a *specific* version of the 
redistributable is required when running under the following conditions?

- Window Server 2008R2 (x64)
- 4D v14R5, Active4D 6.1r15

I can confirm that the version specified in the old "Release Notes" docs for 
v5.0r13 *is* installed on the machine.

Thank you for any insights or suggestions - especially if you think that the 
C++ redistributable is a red herring!

- Clayton

Clayton Donahue
iVantage Health Analytics(r)
Vice President, Engineering
300 Chestnut St., Suite 101 | Needham, MA 02492
direct: 781.247.2071 | office: 781.449.5287
email: [email protected] | 
iVantageHealth.com<https://www.ivantagehealth.com/>

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