Chris, create a new email profile in Outlook. I have seen this behaviour
when the user profile is corrupted and will not establish a proper
authentication token. Out of curiousity, do the multiple logon failures in
outlook trigger your account lockout policy against her domain account? If
it doesn't, this would suggest that Outlook is trying to match cached
credentials instead of authenticating to the server and you should clear the
password cache on the local system. You might go so far as to rename the
user's system profile and have her login to the system as if a new user and
then manually drag over her favorites, documents, etc. Hope this helps!
John A. Bjelke
Unisys
505.853.6774
[EMAIL PROTECTED]
The more corrupt the state, the more numerous the laws. - Cornelius
Tacitus
This email may contain information which must be protected IAW AFI 33-332
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Privacy Act of 1974 as Amended Applies, and it is For Official Use Only
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-----Original Message-----
From: Chris J. Popp [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, December 10, 2002 8:30 AM
To: [EMAIL PROTECTED]
Subject: [ActiveDir] Outlook XP makes me want to throw it out the window!
Get your attention with the subject? :)
I have been battling a problem with one of my user's machines for the past
week. She is running Windows XP Pro, Office XP Pro SP1. Whenever she starts
up her Outlook, she gets prompter for the username, password and server.
I put the information in exactly as it should be (and have verified with my
AD on the server) and I get the following message:
"Your login information was incorrect. Check your username and domain, then
type in your password again. If your account is new or if your administrator
requested a password change you need to click Change Password then logon
with your new password."
I re-check the info in the AD on the server via VNC so I am right there at
her terminal doing double checks. I re-enter the password, and get the
message again. I change the password on the AD, then enter the new password
on her Outlook (usually use 1 as the password so I know I type it correct)
and still get the above error.
I need to get this resolved for her as she is in charge of accounting and
has made my life hell in the past because since I am the IT Manager I should
be all knowing, all powerful (a common misconception by those users that
know no better)
So, please if anyone knows what I can do to resolve this, please let me
know. I'm at my wits end!
Thanks,
Chris
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