RE: [ActiveDir] Outlook/Exchange Issue

Tue, 01 Feb 2005 16:29:55 -0800

Title: Message
Heh, I have said it lot lately but a network trace would be useful to see what is being talked to and hopefully see retries or outright dead areas after a request. Understand what every server is being touched in the trace.
 
   joe

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dan DeStefano
Sent: Tuesday, February 01, 2005 5:04 PM
To: [email protected]
Subject: RE: [ActiveDir] Outlook/Exchange Issue

When logging onto a machine at the HQ site, Outlook works fine for the user. But when logging on from any PC at the LA site, Outlook hangs. However, other users at the LA site are not having this problem. It is very weird that only this one user is having this problem when logging on from this one site.

 

 

Dan

 

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of joe
Sent: Tuesday, February 01, 2005 4:57 PM
To: [email protected]
Subject: RE: [ActiveDir] Outlook/Exchange Issue

 

What happens if you log into a machine at the HQ site with the user's info?

 

As for account corruption. I have never actually ever seen account corruption. I know a lot of folks who said they had corruption and they proved it was corruption by deleting and recreating. That doesn't actually prove corruption, it just proves something wasn't right that the admin didn't understand. Mailbox corruption, well that is another matter. MAPI is a four letter word.

 

  joe

 

 

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dan DeStefano
Sent: Tuesday, February 01, 2005 4:10 PM
To: [email protected]
Subject: RE: [ActiveDir] Outlook/Exchange Issue

The tech working on the problem has tried this, but to no avail.

Some more information:

If I logon to the PC with any other user account and open Outlook it works fine. I also had the user logon to PCs in other sites and the problem persists. This has led me to believe that the problem may be with the user’s account itself. However the user can logon using OWA and has no problems logging onto the domain so I am at a loss.

Is it possible that there is some weird corruption with the user’s domain account and/or mailbox? Would re-creating the mailbox/user account be worth a try? If so, what is the best way to go about doing this? Export the user’s mailbox to a .pst file and delete the account/mailbox, recreate it, then import the .pst file? If so, what preferences, appointments, tasks, etc. will the user lose?

 

I greatly appreciate everyone’s help with this frustrating issue.

 

 

Dan

 

 

 

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ken Cornetet
Sent: Tuesday, February 01, 2005 2:10 PM
To: [email protected]
Subject: RE: [ActiveDir] Outlook/Exchange Issue

 

We have lots of kerberos authentication problems over VPN connections. The solution is to force kerberos to use TCP.

 

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\Kerberos\Parameters]
"MaxPacketSize"=dword:00000001

 

Not sure if that is your problem, but it's worth a shot.

 

BTW, does anyone why kerberos was designed to use UDP in the first place? Seems pretty silly to me.

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dan DeStefano
Sent: Tuesday, February 01, 2005 1:59 PM
To: [email protected]
Subject: [ActiveDir] Outlook/Exchange Issue

I have a frustrating problem:

We have a W2k AD domain with 3 sites and 5 subnets – 3 bound to our HQ site and one each bound to our other two sites. These sites are connected by persistent VPN connections using our Nokia Checkpoint firewalls – two of our sites have dedicated T3 connections and the other site has a dedicated T1.Each site has a GC.

I recently configured a laptop here in our main site for a user in our LA site. The laptop has a wired and wireless connection, however, our only site with wireless access is our main site – but since the user travels between sites periodically I configured the wireless connection as well. I installed Office 2000 from an administrative installation point at this site and configured Outlook to connect to our sole Exchange server here at our main site. I also set up the user’s Outlook profile from this site, connected to our Exchange server, synchronized the user’s mailbox (I set up Outlook in cached mode) and all worked well.

After shipping the laptop to the user at the remote site, I got a call from the user. Outlook hangs after opening and gives me the “Not Responding” even after leaving it alone for 10+minutes.

One of the other techs here is working on the problem and he tried repairing the Office installation, disabling the wireless connection, reinstalling Outlook, tried creating a new user profile, but nothing has been successful so far.

 

Has anyone experienced this before? If I have left out any info, please let me know and I will provide it.

 

 

Dan DeStefano

 

 

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