Kelly, you can also post questions in Matrox forum. Their tech support and
other matrox users can help you there too.
From: klacinak
To: [email protected]
Sent: Sunday, June 04, 2006 8:02 PM
Subject: [AP] I've stumped Matrox support - maybe you can help?
Greetings All, I am new to the group. I am editing in Premier 6.5,
and I have a Matrox RT.X 100. I am having a problem that has stumped
the first level of Matrox support. Maybe one of you has had a similar
issue. What is happening is I can import clips, and move them to the
timeline - but then I lose all of my transitions and I lose playback.
Instead of seeing my edited clips I just a black screen with a red X in
the corner. Any ideas? We contacted Matrox, stumped the 1st guy. The
2nd tech suggested an uninstall/re-install. Which did nothing. This
is my second board from Matrox. The replaced the first one after it
fried after only a few months.
At this point I just want a new board. I have 3 projects to edit and
sitting idel is driving me nuts.
Any words of wisdom would be helpful.
Thanks,
Kelly
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