Hi Patrick and Mark,
Which NT product are you installing to (workstation, server, advanced
server, terminal server, etc.), and what service pack level is NT at?
We have another customer experiencing a similar problem, but I don't know
what the problem is. If anyone has seen this and resolved it, I'd love to
hear about it. Otherwise, I would ask that you do the following:
1) Confirm that you are (a) logged on to the local machine console (not
via terminal server, (b) logged on as a *local* admin, not a domain
admin, and (c) all other applications and services not essential to
running the OS (including antivirus programs, database apps, etc.)
are stopped.
2) Assuming that the stuff in item #1 is in order, please run the TSM
setup program as follows:
SETUP /V"/L*V SETUP.LOG"
This will gather detailed setup info into a file called SETUP.LOG.
3) Zip up the SETUP.LOG file, open a problem ticket with IBM/Tivoli
support, and send in the file. You can also send it directly to me,
but if I can't tell right away what the problem is, I'd rather work
with you through our support channels.
Best regards,
Andy
Andy Raibeck
IBM/Tivoli
Tivoli Storage Manager Client Development
e-mail: [EMAIL PROTECTED]
"The only dumb question is the one that goes unasked."
Did you install the 4.1.0 version first? I think I remember seeing this same
problem.. but I forget how I got it to work...
Mark
-----Original Message-----
From: Patrick Boutilier [mailto:[EMAIL PROTECTED]]
Sent: Wednesday, October 04, 2000 2:12 PM
To: [EMAIL PROTECTED]
Subject: Problems installing client 4.1.1 on NT4
Has anybody successfully installed the 4.1.1 client on NT4? On two boxes
that I
have tried the box reboots to update "Windows Installer" and then the setup
fails after that. Even running setup directly from the uncompressed archive
fails. The exact error message is:
The wizard was interrupted before Tivoli Storage Manager Client could be
completely installed.
Your system has not been modified. To complete installation at another time,
please run setup again.
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