LOU GERSTNER, WHAT WERE YOU THINKING?!?!? MY BEEF with this whole issue, is that the point system confusion is STILL a problem. Guys, the point system thing (officially called "Value-Based Pricing") was announced in JULY OF 2000. THAT'S 17 MONTHS ago. And customers are STILL having a problem with it. And customers are STILL getting different answers, depending on which reseller or Tivoli office they talk to (assuming, of course, a Tivoli office will talk to them at all.) And resellers get different answers, depending on which Tivoli office they talk to (assuming, of course, that a Tivoli office will talk to them at all).
It took us 9 MONTHS to get our maintenance contract renewed because of this mess, with some behavior from Tivoli that I can't repeat here but I will euphemistically call "inappropriate language to a customer". And TIVOLI DOES NOTHING TO CLEAN UP THE MESS, which is pretty representative of Tivoli corps behavior since taking over marketing of this first class product. I keep holding my breath for fear that the good people who developed and support the product are going to get fed up and bail out, in which case we are all toast. LOU GERSTNER, WHAT WERE YOU THINKING WHEN YOUR TURNED YOUR ADSM CUSTOMERS OVER TO TIVOLI??!??? My opinions and nobody else's. Wanda Prather -----Original Message----- From: Ted Byrne [mailto:[EMAIL PROTECTED]] Sent: Monday, December 10, 2001 12:11 AM To: [EMAIL PROTECTED] Subject: Re: Point system has me very confused Dwight, >Looking into things you realize that on 20 existing machines you have >NEVER use software distribution SO you just drop it from those >20 machines and use the "freed points" to apply towards TSM client & >TWS points for your new 12 machines. Unfortunately, I believe that this is not correct. According to the discussions with Tivoli that we've had (as a reseller), the points are transferrable only within the confines of a Product Number. This is true even for products that one might think of as components of the same product. For example, you might have a stable of 10 Unix servers that you're backing up with TDP/Oracle (Product 5698-DPO). Being Tier-2 systems, the list price is 200 points each client, about $62,000 total. Your company announces an acquisition of a company, and in the course of hashing out the details of the transition, it is decided that the merged company will standardize on DB2 as a database platform. In addition, they have 100 Unix web servers that are being backed up with a product that nobody likes. TSM is selected as the standard backup method for the merged company. In our understanding, (someone from Tivoli correct me if I am wrong about this, please!) you may not transfer the 2000 fallow points from your existing 5698-DPO "bucket" to the 5698-TSM (Managed System - LAN) product that is required to backup your web servers. Total list price: 1500 points, about $46,500. Again, this is how it was explained to us; if someone from Tivoli can correct me, I'd be happy to hear otherwise. Quoting from the Tivoli Quick Quoter tool: "Tivoli Points are Product Specific". Ted Byrne
