Yes, it seems like a nightmare story. What drives were those...984x? -----Original Message----- From: Mark Bertrand [mailto:[EMAIL PROTECTED]] Sent: Thursday, February 28, 2002 11:25 AM To: [EMAIL PROTECTED] Subject: FW: 3583 LTO problems
If you are using the 3583 with Windows 2000 do not let the hardware guys upgrade your tape drive firmware to 18N2, there is a know issue that is not communicated between the Hardware and Software folks. Our nightmare started with a physical bad tape drive. A new drive was ordered and installed by the CE. Since the new drive came with the latest firmware it caused I/O errors and kept going offline. The problem was thought to be another bad drive from factory so it was replaced again, again the new drive came in with the new (bad) firmware. The CE called IBM support, their answer "it must be the out of date firmware on the other remaining three drives, upgrade all firmware" things went downhill from there. My story now goes into week two,.. after all firmware upgraded, SCSi cables changed, drives swapped, all drives now giving I/O errors all the time marking tapes as unavailable causing I/O errors making a real mess that we are still working through. Enter the "TopGun" 3583 guy who gets on the phone with Tivoli level 2 support who tells him that firmware 18N2 and windows 2000 have "known" issues. Downgrade firmware to 16E0 on all drives, problem fixed..., cleanup starts. This is a true store, no names have been changed to protect the innocent. BTW, we have had the problems you are mentioning. Thanks Kelly for your suggestion, we will implement it as soon as we get everything straightened out. Mark Bertrand -----Original Message----- From: Sam Schrage [mailto:[EMAIL PROTECTED]] Sent: Thursday, February 28, 2002 9:23 AM To: [EMAIL PROTECTED] Subject: 3583 LTO problems Any one have a problem with TSM auditing a LTO 3583 library. Some of my tapes are missing but when I open the door of the library I see all the tape slots full. I use the I/O door to input tapes only as SCRATCH so all tapes in the library should be known to TSM as SCRATCH or PRIVATE. When the 3583 reinitializes after the door is open sometime it sees the magazines in the door...sometimes not. I think it's more a hardware problem than TSM...until the hardware sees the tapes correctly TSM won't. Any ideas. Call has been logged to hardware support. Sam Schrage TRW Systems 615-360-4716
