You can have one drive going wrong. I can even imagine two can have problems simultaneously. But if all four together have a problem it is hard to believe. Did your IBM CE verified the robot. Ask for same problem re-open instead of open as new problem. As Wanda said shout, demand, escalate the problem. You've paid a pile of money for those drives they MUST work, period. Upgrade may help and may not, who will have to explain why you spent another pile of money for upgrade.
Zlatko Krastev IT Consultant Martina Sawatzki <[EMAIL PROTECTED]> Sent by: "ADSM: Dist Stor Manager" <[EMAIL PROTECTED]> 21.11.2002 13:29 Please respond to "ADSM: Dist Stor Manager" To: [EMAIL PROTECTED] cc: Subject: Re: 3590 Tape Drives We have all four drives chewing up tapes on regular intervals. To make a rough estimate I would say that this happens once or sometimes twice a month and all drives are effected in the same way. I have no idea if this is the normal wear due to lots of mounts. We always check out the tape which caused the problem and in most cases we have a technician change parts of the drive or even the whole drive. The age of our tapes is different. We exchanged a lot of them to new ones, but also still have tapes which are 3, maybe 4 years old.