Please don't leave out thanking Dwight Cook in the mix below. Thanks Dwight!
"Zlatko Krastev" <[EMAIL PROTECTED] To: [EMAIL PROTECTED] ET> cc: Sent by: "ADSM: Subject: Re: Tivoli pubs email address evaporated Dist Stor Manager" <[EMAIL PROTECTED] .EDU> 02/20/2003 07:13 PM Please respond to "ADSM: Dist Stor Manager" Hi Andy, I know this list *is not* an official communication method to IBM and even tried to explain this once or twice. Usually I am opening PMRs on behalf of our customers. Also was already few times annoyed with unavailability of ESR tool (which was also promptly reported to ibm.com). Not only me but all we should thank to those many IBMers volunteering on the list and helping us all the time. Just to name a few: Del Hoobler, Thiha Than, Neil Rasmussen, Pete Tanenhaus, Gianluca Mariani, Nick Cassimatis, Bill Degli-Angeli, Gabriel Wiley, Hunny Kershaw, Lotti Brooks and of course our top poster Mr. Raibeck. You guys are helping us alot and we are overusing your kind assistance all the time (not bagging, I would disagree with the recent discussion). At least I can recall 4-5 time you Andy made this same P.S. - APAR was opened on <something>. The pulse of TSM's life was sensed by development directly. And despite many comments seen here about the product, my (personal) opinion is this is one of the best supported products I've worked with. Side question to rest of the list: for how many products you've had the same or better support and from how many vendors? I do not have any idea about support quality in U.S. At least here in Bulgaria IBM's support is far from good but is THE BEST compared to *any* other vendor. Zlatko Krastev IT Consultant Andrew Raibeck <[EMAIL PROTECTED]> Sent by: "ADSM: Dist Stor Manager" <[EMAIL PROTECTED]> 18.02.2003 23:25 Please respond to "ADSM: Dist Stor Manager" To: [EMAIL PROTECTED] cc: Subject: Re: Tivoli pubs email address evaporated Hi Zlatko, I understand your and everyone else's frustration. When it comes to the TSM product code, ADSM-L is one of the best places to be because your message gets to people who write the code. In a similar fashion, the feedback mechanism that I mentioned yesterday will enable your message about the books and the web site to get to the people who manage the books and the web site. While we in development make a best effort to carry this kind of feedback to the right people, the feedback is now "second-hand", and as such, it tends to get diluted. So I would recommend that you use the web site's feedback mechanism to provide feedback on the web site and the books. Please note that I am not trying to be dismissive of these legitimate issues; I am only trying to help point you to the place where your voice is likely to have a greater impact. Best regards, Andy P.S. APAR IC35702 has been opened to address the documentation problem that was created when the pubs email address went away. Andy Raibeck IBM Software Group Tivoli Storage Manager Client Development Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS Internet e-mail: [EMAIL PROTECTED] (change eye to i to reply) The only dumb question is the one that goes unasked. The command line is your friend. "Good enough" is the enemy of excellence. Andy, please do not assume its personal to you - you just brought the bad news, not created them. Actually those web folks (not we) ought to submit in this case a long list of requests for doc-updates. Each book contains the "hard to redirect" address. I would bet some other books have already been submitted for publishing and also contain the wrong address. At least my docs for ITSM 5.1 contain it (and are less than a year old). Why is so hard to redirect this address for a year or two before discontinuing it?! Or IBM is losing control over tivoli.com domain? Regarding Steve's recent post I will not throw all the mud on developers. But for sure can complain about management of tivoli.com to ibm.com transition (despite all help and communications from Luiz Nevarez). Zlatko Krastev IT Consultant