We had the same problem here with the Windows Clients (5.1.0). There is a TSM client fix 5.1.6. that has been 100% successful with all of our servers.
Alexander Verkooijen To: [EMAIL PROTECTED] <[EMAIL PROTECTED] cc: L> Subject: Hanging Windows clients Sent by: "ADSM: Dist Stor Manager" <[EMAIL PROTECTED] .EDU> 11/27/03 07:56 AM Please respond to "ADSM: Dist Stor Manager" Hi all, One of our customers has a mix of Windows 2000 and Linux clients. The Windows clients run the scheduler service. The service on these clients has to be restarted every few days because the client hangs in the middle of a scheduled incremetal backup. The dsmsched.log gives no clue to what is wrong: 11/21/2003 02:24:51 Normal File--> 20,240 \\bla\c$\WINNT\VMMREG32.DLL [Sent] 11/21/2003 02:24:51 Normal File--> 256,192 \\bla\c$\WINNT\WINHELP.EXE [Sent] 11/21/2003 02:24:51 Normal File--> 269,584 \\bla\c$\WINNT\WINHLP32.EXE [Sent] 11/21/2003 02:24:51 Normal File--> 193,296 \\bla\c$\WINNT\WINREP.EXE [Sent] And then it stops. (The service is still running but it doesn't do anything until it is restarted) After an hour the session times out and the server terminates it. The activity log on the server also contains no messages about this client other than the time out message. The dsmerror.log contains no messages for the time period the client stopped backing up. Only the Windows clients have this problem, the Linux clients are unaffected. The clients are mainly 5.1.5.0 but I asked the customer to upgrade one of his clients to 5.2.0.6 He did, but this client shows the same behavior. The clients do not use the journal engine service or anti-virus software. Our server is at Version 5, Release 2, Level 1.2 on AIX 5.1 We have other customers running Windows clients, none of them has this problem. I'm probably going to call IBM support about this but I was wondering if anybody here has any idea what is going wrong. Regards, Alexander ------------------------------------------------------------ Alexander Verkooijen Senior Systems Programmer High Performance Computing SARA Computing & Networking Services Disclaimer Notice: If you are not the intended recipient of this transmission, you are hereby notified that any disclosure or other action taken in reliance on its contents is strictly prohibited. Please delete the information from your system and notify the sender immediately. We have taken precautions against viruses, but take no responsibility for loss or damage that may be caused by its contents. ************************************************************ Avertissement: Si vous n'êtes pas le destinataire du présent message, soyez par la présente avisé que toute divulgation ou autre action effectuée en rapport avec le contenu du message est formellement interdite. Si vous avez reçu ce message par erreur, veuillez nous en aviser sans délai par un courriel de réponse et effacer les renseignements de votre système. Nous prenons toutes les précautions nécessaires pour nous assurer que le présent message ne contient pas de virus mais nous n'assumons aucune responsabilité quant à la perte ou aux dommages qui pourraient être causés par son contenu.