Thanks, upgrading might very well be the solution. Contrary to what I wrote in my original message the customer's only machine that is at the latest level doesn't have this problem.
Regards, Alexander ------------------------------------------------------------ Alexander Verkooijen Senior Systems Programmer High Performance Computing SARA Computing & Networking Services > -----Original Message----- > From: ADSM: Dist Stor Manager [mailto:[EMAIL PROTECTED] > On Behalf Of Janice Lachapelle > Sent: donderdag 27 november 2003 15:19 > To: [EMAIL PROTECTED] > Subject: Re: Hanging Windows clients > > > We had the same problem here with the Windows Clients > (5.1.0). There is a > TSM client fix 5.1.6. that has been 100% successful with all of our > servers. > > > > > > > Alexander > > Verkooijen To: > [EMAIL PROTECTED] > <[EMAIL PROTECTED] cc: > > L> Subject: > Hanging Windows clients > Sent by: "ADSM: > > Dist Stor > > Manager" > > <[EMAIL PROTECTED] > > .EDU> > > > > > > 11/27/03 07:56 AM > > Please respond to > > "ADSM: Dist Stor > > Manager" > > > > > > > > > > Hi all, > > One of our customers has a mix of Windows 2000 > and Linux clients. The Windows clients > run the scheduler service. The service on > these clients has to be restarted every > few days because the client hangs in the > middle of a scheduled incremetal backup. > The dsmsched.log gives no clue to what is wrong: > > 11/21/2003 02:24:51 Normal File--> 20,240 > \\bla\c$\WINNT\VMMREG32.DLL [Sent] > 11/21/2003 02:24:51 Normal File--> 256,192 > \\bla\c$\WINNT\WINHELP.EXE [Sent] > 11/21/2003 02:24:51 Normal File--> 269,584 > \\bla\c$\WINNT\WINHLP32.EXE [Sent] > 11/21/2003 02:24:51 Normal File--> 193,296 > \\bla\c$\WINNT\WINREP.EXE [Sent] > > And then it stops. > (The service is still running but it doesn't do anything until > it is restarted) > > After an hour the session times out and the server terminates it. > The activity log on the server also contains no messages about > this client other than the time out message. > > The dsmerror.log contains no messages for the time period the client > stopped > backing up. > > Only the Windows clients have this problem, the Linux clients > are unaffected. > > The clients are mainly 5.1.5.0 but I asked the customer > to upgrade one of his clients to 5.2.0.6 > He did, but this client shows the same behavior. > > The clients do not use the journal engine service or > anti-virus software. > > Our server is at Version 5, Release 2, Level 1.2 on AIX 5.1 > > We have other customers running Windows clients, none of them has > this problem. > > I'm probably going to call IBM support about this but I was wondering > if anybody here has any idea what is going wrong. > > Regards, > > Alexander > > ------------------------------------------------------------ > Alexander Verkooijen > Senior Systems Programmer > High Performance Computing > SARA Computing & Networking Services > > > > > > > Disclaimer Notice: If you are not the intended recipient of this > transmission, you are hereby notified that any disclosure or > other action > taken in reliance on its contents is strictly prohibited. > Please delete the > information from your system and notify the sender > immediately. We have > taken precautions against viruses, but take no responsibility > for loss or > damage that may be caused by its contents. > ************************************************************ > Avertissement: > Si vous n'êtes pas le destinataire du présent message, soyez par la > présente avisé que toute divulgation ou autre action > effectuée en rapport > avec le contenu du message est formellement interdite. Si > vous avez reçu ce > message par erreur, veuillez nous en aviser sans délai par un > courriel de > réponse et effacer les renseignements de votre système. Nous > prenons toutes > les précautions nécessaires pour nous assurer que le présent > message ne > contient pas de virus mais nous n'assumons aucune > responsabilité quant à la > perte ou aux dommages qui pourraient être causés par son contenu. >