One more follow up question; when the review status of an ad is UNDER_APPEAL, what will the APPROVAL_STATUS be? Will it remain DISAPPROVED throughout the appeal process, or will it revert to UNKNOWN as it is throughout the primary review process?
On Thursday, June 15, 2023 at 9:17:49 AM UTC-7 Chad Wood wrote: > Hello, thanks for getting back! I have a few follow up questions. > > Regarding question 1, your response: "The approval status is approved then > it served without restrictions, and the review status is already tagged as > Primary review complete. Other reviews *may* be continuing." > --a: The use of the word *may* is a little confusing for me here. Does > this mean the combination of (APPROVED: approval_status, REVIEWED: > review_status) is *definitely NOT* serving? Likewise, the combination of > (APPROVED: approval_status, ELIGIBLE_MAY_SERVE: review_status) definitely > IS serving if enabled? > --b: If we have an ad with this combination (APPROVED: approval_status, > REVIEWED: review_status), what "other reviews" could be taking place? > --c: Alternatively, what beside "other reviews" could be causing the > "REVIEWED" status instead of the ELIGIBLE_MAY_SERVE status? > > Regarding question 2, your response: "Can you confirm if you’ve tried the > following status and were able to serve ads in your end" > --Not exactly. I noticed many campaigns that were not serving still had > the SERVING status. I decided not to use this status in my analysis because > I'm not sure if that's the expected behavior. I don't believe the ads were > actually serving. I think the serving status may be wrong for some reason. > On Tuesday, June 13, 2023 at 12:30:54 PM UTC-7 Google Ads API Forum > Advisor wrote: > >> Hi Chad, >> >> Thank you for reaching out to the Google Ads API support team. Kindly >> note that, the API only mirrors what the UI can do, so if your use case is >> possible to retrieve in the UI, then it is also possible in the API. >> >> With regard to your following concerns, let us provide the API >> perspective of each below. >> >> 1. Whats the difference between the following two scenarios: >> >> ..a: APPROVED: ad_group_ad.policy_summary.approval_status >> >> ......REVIEWED: ad_group_ad.policy_summary.review_status >> >> ..b: APPROVED: ad_group_ad.policy_summary.approval_status >> >> ......ELIGIBLE_MAY_SERVE: ad_group_ad.policy_summary.review_status >> >> - The difference between the two scenarios: >> - A. The approval status is approved then it served without >> restrictions, and the review status is already tagged as Primary >> review >> complete. Other reviews may be continuing. >> - B. The approval status is approved then it served without >> restrictions, but, the resource is eligible and may be serving but >> could >> still undergo further review. >> >> 2. How is it possible for a Campaign to be serving in these circumstances? >> >> ..a: REMOVED: campaign.status >> >> ......REMOVED: campaign.primary_status >> >> ......SERVING: campaign.serving_status >> >> ..b: PAUSED: campaign.status >> >> ......PAUSED: campaign.primary_status >> >> ......SERVING: campaign.serving_status >> >> ..c: ENABLED: campaign.status >> >> ......NOT_ELIGIBLE: campaign.primary_status >> >> ......SERVING: campaign.serving_status >> >> - The following scenarios that you’ve provided, is not possible to >> serve ads as some of it has been paused which is not possible to set >> “SERVING” in the serving_status, and in becoming “NOT_ELIGIBLE”. Can you >> confirm if you’ve tried the following status and were able to serve ads >> in >> your end? Have you tried to further debug this kind of scenario? If yes, >> and not returning the expected behavior, can you provide us the complete >> *request* and *response* logs with *request ID *so we can further >> investigate? >> >> 3. Each of those status types contain the possible values "UNKNOWN" and >> "UNSPECIFIED". Under what circumstances are those used for each status type? >> >> - Those status types are being used if the values "UNKNOWN" are not >> known in this version which is a response-only value, and "UNSPECIFIED" >> if >> there is no value has been specified. >> >> 4. Are there any web documents I can source for more information on the >> meanings of different combinations within the status types, and how they >> impact the fact of whether ad-viewers are being served the ad or not? >> >> - There is no document that has more information about the >> combinations of the status types, aside from our documentation ( >> *https://developers.google.com/google-ads/api/docs/start* >> <https://developers.google.com/google-ads/api/docs/start>). What we >> can recommend is to run through the whole documentation for the following >> scenarios that you would encounter. >> >> In addition to that, if you’re looking for the definition of what you’re >> going to use in the Ads API, you can check it in the reference section >> under the version you’re using and click enums (for example: >> *https://developers.google.com/google-ads/api/reference/rpc/v14/AdGroupAd* >> <https://developers.google.com/google-ads/api/reference/rpc/v14/AdGroupAd>). >> However, kindly check the definition of each status you’re looking for in >> the reference links below. >> >> You can provide it via Reply privately to author option. If this option >> is not available, then send it instead on this email address >> *googleadsa...@google.com*. >> >> Reference links: >> >> - campaign.primary_status: >> >> https://developers.google.com/google-ads/api/reference/rpc/v14/CampaignPrimaryStatusEnum.CampaignPrimaryStatus >> >> >> <https://developers.google.com/google-ads/api/reference/rpc/v13/CampaignPrimaryStatusEnum.CampaignPrimaryStatus> >> >> - campaign.serving_status: >> >> https://developers.google.com/google-ads/api/reference/rpc/v14/CampaignServingStatusEnum.CampaignServingStatus >> >> >> <https://developers.google.com/google-ads/api/reference/rpc/v13/CampaignServingStatusEnum.CampaignServingStatus> >> >> - status: >> >> https://developers.google.com/google-ads/api/reference/rpc/v14/CampaignStatusEnum.CampaignStatus >> >> >> <https://developers.google.com/google-ads/api/reference/rpc/v13/CampaignStatusEnum.CampaignStatus> >> >> - ad_group_ad.approval_status: >> >> https://developers.google.com/google-ads/api/reference/rpc/v14/PolicyApprovalStatusEnum.PolicyApprovalStatus >> >> >> <https://developers.google.com/google-ads/api/reference/rpc/v13/PolicyApprovalStatusEnum.PolicyApprovalStatus> >> >> - ad_group_ad.review_status: >> >> *https://developers.google.com/google-ads/api/reference/rpc/v14/PolicyReviewStatusEnum.PolicyReviewStatus* >> >> >> <https://developers.google.com/google-ads/api/reference/rpc/v13/PolicyReviewStatusEnum.PolicyReviewStatus> >> >> - request: >> >> *https://developers.google.com/google-ads/api/docs/concepts/field-service?hl=en#request* >> >> >> <https://developers.google.com/google-ads/api/docs/concepts/field-service?hl=en#request> >> >> - response: >> >> *https://developers.google.com/google-ads/api/docs/concepts/field-service?hl=en#response* >> >> >> <https://developers.google.com/google-ads/api/docs/concepts/field-service?hl=en#response> >> >> - request-id: >> >> *https://developers.google.com/google-ads/api/docs/concepts/call-structure?hl=en#request-id* >> >> >> <https://developers.google.com/google-ads/api/docs/concepts/call-structure?hl=en#request-id> >> >> >> This message is in relation to case "ref:_00D1U1174p._5004Q2mATg5:ref" >> >> Thanks, >> >> [image: Google Logo] Google Ads API Team >> >> >> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. 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