Hello, this happens on every request for the given client, since at least 
several weeks, regardless of time of the day or number of requests.
We are already using a backoff retry mechanism.

On Monday, December 4, 2023 at 8:28:02 PM UTC+1 Google Ads API Forum 
Advisor wrote:

> Hi,
>
> Thank you for reaching out to the Google Ads API support team.
>
> After reviewing your concern, I understand that you are getting an 
> Internal Error while trying to extract data from product_group_view. This 
> *error* 
> <https://developers.google.com/google-ads/api/reference/rpc/v14/InternalErrorEnum.InternalError?hl=en#internal_error>
>  occurs 
> when something unexpected happens while processing the request. You can 
> refer to this help center article on how to handle the InternalError 
> <https://developers.google.com/google-ads/api/docs/common-errors#internalerror>.
>  
> When you retry requests, use an exponential backoff policy. For example, if 
> you first pause 5 seconds before the first retry, you could pause 10 
> seconds after the second and 20 seconds after the third retry. *Exponential 
> backoff* 
> <https://developers.google.com/google-ads/api/docs/best-practices/error-types#retryable_errors>
>  helps 
> ensure you are not calling the API too many times.
>
> If the issue persists after trying the provided suggestion, then you may 
> provide us with the complete* request* 
> <https://developers.google.com/google-ads/api/docs/concepts/field-service#request>
>  and* response* 
> <https://developers.google.com/google-ads/api/docs/concepts/field-service#response>
>  logs 
> with* request ID* 
> <https://developers.google.com/google-ads/api/docs/concepts/call-structure#request-id>
>  and* request header* 
> <https://developers.google.com/google-ads/api/docs/concepts/call-structure#request_headers>
>  generated 
> on your end to better assist you further.
>
> If you are using a client library and haven't enabled the logging yet, I 
> would request you to enable logging for the specific client library that 
> you are using. You can refer to the guides *Java* 
> <https://developers.google.com/google-ads/api/docs/client-libs/java/logging>
> , *.Net* 
> <https://developers.google.com/google-ads/api/docs/client-libs/dotnet/logging>
> , *PHP* 
> <https://developers.google.com/google-ads/api/docs/client-libs/php/logging>
> , *Python* 
> <https://developers.google.com/google-ads/api/docs/client-libs/python/logging>
> , *Ruby* 
> <https://developers.google.com/google-ads/api/docs/client-libs/ruby/logging>
>  or *Perl* 
> <https://developers.google.com/google-ads/api/docs/client-libs/perl/logging> 
> to 
> enable logging at your end. For REST interface requests, you can enable 
> logging via the curl command by using the -i flag.
>
> You can send the details via *Reply privately to the author option*, or 
> *direct 
> private reply* to this email.
>
>   
> This message is in relation to case "ref:!00D1U01174p.!5004Q02qWVKW:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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  • Qu... Konstantin Tarassow
    • ... Konstantin Tarassow
      • ... Konstantin Tarassow
        • ... 'Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum

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